topic Re: Very good experience with QVC Customer Service in Q Talk

Very good experience with QVC Customer Service

MadameQueen — Wed, 02 Dec 2015 22:19:06 GMT

Recently I have had to deal with Customer Service twice. My issues were resolved promptly and to my satisfaction. Yesterday Karen in CS was particularly helpful. I appreciate it, especially at this busy time of year.

Re: Very good experience with QVC Customer Service

Dorothy11 — Wed, 02 Dec 2015 23:20:36 GMT

Glad to hear it. I've been shopping t QVC for a long time and have always had very good interactions with the customer service team.

Re: Very good experience with QVC Customer Service

tototwo — Fri, 04 Dec 2015 13:57:40 GMT

It all depends on which CS rep you get when you call or email. In 30-ish years of shopping on Q, I've had some excellent experiences with their CS dept, and I've had some lousy experiences with nasty, non-helpful reps. It's always a gamble. What I've learned is: if you get an unfriendly rep the first time, hang up call back again. Eventually you'll get a rep who'll solve your problem to your satisfaction.

Re: Very good experience with QVC Customer Service

Eva-QVC — Fri, 04 Dec 2015 15:20:35 GMT

Good morning @MadameQueen! Thank you for your nice note and I will be sure to pass it along to our customer service team. We're happy Karen was able to help.

Have a great day!

Re: Very good experience with QVC Customer Service

sligo — Wed, 09 Dec 2015 12:33:00 GMT

I complelrtly agree with you.I also had a lady named Karen. There are probably several with the name Karen. However, any time I have cotacted CS the reps could not be more helpful.If there is a problem they are not able to take care of it is not there fault They work for the Q. Do not own it. HAPPY HOLIDAYS to all CS employees!!!!!!!They have a difficult job at tis time of year. MANY THANKS

Re: Very good experience with QVC Customer Service

boyzs — Wed, 09 Dec 2015 21:51:58 GMT

i've been dealing with "qvc" for many years. i honestly can't ever

remember having a negative experience with any of their customer

service reps. they have always been extremely pleasant & eager to help. i always felt they had one of the best c/s depts.

Re: Very good experience with QVC Customer Service

Bluecage — Wed, 09 Dec 2015 22:45:39 GMT

I'm glad you had a happy experience. I've not had trouble with customer service, with one exception. The guy who answered my call started shouting at me. I hadn't been rude or impatient. I was simply asking him a question, and he went from 0 to 11 at once. When I think back on his abnormal behavior, I figure he was deeply troubled, and not practicing whatever "rude" training some cs display, I imagine in order to get the customer to give up trying to get their money back.