topic Re: Problem with Tracking Numbers in Q Talk

Problem with Tracking Numbers

Carol08 — Thu, 19 Nov 2015 17:07:59 GMT

I am having a problem with tracking numbers. An item I ordered has a UPS number and a USPS number. The UPS number states that the item will be delivered by USPS. I keyed in the USPS tracking number, and received a red error message- that the number was not valid. How can we track our items if the numbers aren't correct?

Re: Problem with Tracking Numbers

ChynnaBlue — Thu, 19 Nov 2015 17:14:37 GMT

@Carol08 wrote:
I am having a problem with tracking numbers. An item I ordered has a UPS number and a USPS number. The UPS number states that the item will be delivered by USPS. I keyed in the USPS tracking number, and received a red error message- that the number was not valid. How can we track our items if the numbers aren't correct?

If the item is still in a warehouse or with UPS, the USPS number may be valid but not recognized by the system yet. USPS tracking is notoriously bad. What does the UPS tracking number say about the current location?

Re: Problem with Tracking Numbers

Mz iMac — Thu, 19 Nov 2015 17:18:52 GMT

I would like an answer to this as well. I have never been able to track a USPS package through QVC's tracking # which is linked directly to USPS!!!!

UPS tracking #s have always worked manually & through QVC.

Re: Problem with Tracking Numbers

Nightowlz — Thu, 19 Nov 2015 17:17:37 GMT

I don't know how there are 2 different tracking numbers. Some items gets shipped UPS & they transfer it to the Post Office to deliver. Did you try both tracking numbers? Did you receive a shipping confirmation email that lists 1 tracking #? I assume you are talking about a package shipped to you from QVC? If that's the case go to your account online & see what it shows. I have tracked packages with a USPS tracking number that cannot find the number because sometimes their tracking is not updated.

Re: Problem with Tracking Numbers

Nightowlz — Thu, 19 Nov 2015 17:21:10 GMT

@Mz iMac wrote:
I would like an answer to this as well. I have never been able to track a USPS package through QVC's tracking # which is linked directly to USPS!!!!

Sometimes if you copy & paste the USPS tracking # & go direct to the USPS website they will show more tracking then what it shows when you click on the link that takes you to QVC. I have a package that was shipped from some place else by USPS & the tracking # is not found yet. Either because the package actually has not been picked up yet but a tracking# was assigned or USPS just does not have their system updated.

Re: Problem with Tracking Numbers

MalteseMomma — Thu, 19 Nov 2015 17:40:13 GMT

I am trying to track returns. Q says no info ,yet I have e-mail from post office saying the got it.

Like a jerk I deleted those e-mails

Honestly ,I don't know why I shop here,they are terrible about everything. Habit I guess,old habits are hard to break

Re: Problem with Tracking Numbers

Nightowlz — Thu, 19 Nov 2015 18:04:32 GMT

@MalteseMomma wrote:
I am trying to track returns. Q says no info ,yet I have e-mail from post office saying the got it.

Like a jerk I deleted those e-mails

Honestly ,I don't know why I shop here,they are terrible about everything. Habit I guess,old habits are hard to break

I had a return that the tracking showed Q had received it. I waited 4-5 days & they still showed they did not have it. I called & talked to a supervisor that took my tracking info. & a credit was issued about another 3 business days later. You should call C.S. & give them your tacking info that shows they received it. CS did not help me at first I had to talk to a supervisor to get it taken care of.

Re: Problem with Tracking Numbers

A1brat — Thu, 19 Nov 2015 18:49:53 GMT

UPS has a service called UPS surepost. It travels thru the UPS system (in my case til it hits my town) then it is turned over to the post office to deliver. One way to tell, is if you track the UPS tracking number, when it brings up the item, look to the right side of the page. It says shipped by, if it says UPS ground, then UPS delivers to address, if it says UPS surepost, then they will deliver it to the local post office to finish delivery. FedEx also has this service, it is called smartpost. Hope this helps.

Re: Problem with Tracking Numbers

Carol08 — Thu, 19 Nov 2015 20:45:50 GMT

I went to the Order Status page, and found the UPS tracking number. I keyed that number in on the UPS site. I received a message that the item was transferred to USPS for delivery, and received a different tracking number for USPS. When I keyed in that USPS tracking number, I received an error message that there is no record for that USPS number, and that it is not a valid number. That is where I am now. I have no idea when or if the item will be delivered by USPS.

The last time this happened, a few weeks ago, my item was broken into little pieces. UPS gave it to USPS, and it arrived broken.

Re: Problem with Tracking Numbers

Carol08 — Thu, 19 Nov 2015 20:59:50 GMT

The last 2 orders I received were clothing items. They were sent by USPS. The tracking number was missing the first 2 numbers, and I received an invalid tracking number message. I sent an email to the QVC Social Team, and they provided me with the missing 2 numbers. That worked correctly, and I want to thank the Social Team for giving me the correct information.

Re: Problem with Tracking Numbers

dooBdoo — Thu, 19 Nov 2015 21:41:15 GMT

@Carol08, @A1brat, @ChynnaBlue, @Nightowlz, @MalteseMomma, and @Mz iMac,

It's not foolproof, but there's a way to sign up with all 3:

UPS,

FedEx,

and U.S.P.S.,

with free accounts and get alerts when a package shows up in their system with your name/address.

In some cases, you can set up the account with several versions of your name/address, so it helps their computer "catch" it when the shipper makes a mistake or enters the info an an abbreviated form.

Essentially, you register one time and then after that the website will notify you via email, text or voice (you have options to customize) immediately when a package with your name and address has been scanned into their system.

The website "sees" your name/address and triggers a notification to you when a package is first entered into their computer.

Then you can get subsequent updates on the progress, including an alert when the parcel is delayed, and when it's placed at your door.

~~~~~~~~~~~~

UPS My Choice®

https://www.ups.com/mychoice/welcome.html

FedEx Delivery Manager®

http://www.fedex.com/us/delivery/

My USPS™

https://my.usps.com/mobileWeb/pages/intro/start.action

~~~~~~~~~~~~

It's really helpful.

I've even gotten notifications when I didn't realize a package was on its way to me, so these are nice services.

Re: Problem with Tracking Numbers

ChynnaBlue — Thu, 19 Nov 2015 21:30:44 GMT

Great advice, @dooBdoo. I use UPS MyChoice and love it. I have the app and also have text alerts set up. And because it goes by address, it's even alerted me to packages sent by others, which is nice because otherwise I might go out and run errands or see a movie and leave a package on my doorstop long after dark.

There's an app called ParcelTrack that's supposed to link multiple delivery companies and alert you, but I was never able to get it to work.

Re: Problem with Tracking Numbers

dooBdoo — Thu, 19 Nov 2015 21:32:04 GMT

@ChynnaBlue wrote:
Great advice, @dooBdoo. I use UPS MyChoice and love it. I have the app and also have text alerts set up. And because it goes by address, it's even alerted me to packages sent by others, which is nice because otherwise I might go out and run errands or see a movie and leave a package on my doorstop long after dark.

There's an app that's supposed to link multiple delivery companies and alert you, but I was never able to get it to work and can't even remember what it's called.

Thanks, @ChynnaBlue! I've tried various apps from time to time, but never found them to work as well as just using the 3 sites. I agree with you, it's nice that these services let us know even when someone else has sent a package we're not aware of.

Using these options allows the package to find us instead of the other way around.

Re: Problem with Tracking Numbers

Kachina624 — Thu, 19 Nov 2015 21:37:33 GMT

I don't understand the compulsive need people have to track packages. They're not going to get there any faster if tracked. They'll get there when they get there. Sign up with UPS and they'll notify you the day before arrival and afterwards. Take a deep breath, relax and be surprised.

Re: Problem with Tracking Numbers

NickNack — Thu, 19 Nov 2015 22:00:46 GMT

Thanks @dooBdoo! I knew about My USPS but not the others.

Re: Problem with Tracking Numbers

Carol08 — Fri, 20 Nov 2015 01:33:02 GMT

Thanks so much for this information. I will sign up now.

I like to know the day that packages will be delivered, because I need to either be home, or let one of my neighbors know. Several packages have "disappeared" from the condos in my area.

Re: Problem with Tracking Numbers

TY — Sat, 21 Nov 2015 12:09:33 GMT

Whether QVC or another company, a lot of them are drop shipping which means the item is shipped by the vendor and that means more red tape. And shipping is part of the supply chain so it's only as good as its weakest link. A lot of shippers like QVC use what's called last mile shippers, thus the parcel may go from a private shipping company to be eventually delivered by the post office. A glitch along the way like missing tracking numbers or incomplete or inaccurate information puts the customer at a disadvantage.

The customer is the consumer, if you are paying for a parcel with tracking, it should be accurate and easy to do.

...

debic — Sat, 21 Nov 2015 15:42:19 GMT

@Kachina624 wrote:
I don't understand the compulsive need people have to track packages. They're not going to get there any faster if tracked. They'll get there when they get there. Sign up with UPS and they'll notify you the day before arrival and afterwards. Take a deep breath, relax and be surprised.

Weather is why I track my stuff. There is no place to put it out of the weather here. People in apartments don't want their stuff stolen either. When tracking is faulty it is a big deal for a lot of people.

Re: Problem with Tracking Numbers

Horsefeathers418 — Sat, 21 Nov 2015 17:10:00 GMT

I have found that same problem in the past and then discovered that they aren't giving you the entire number for tracking. I add "92" to the begining of the tracking number they supply. I copy/ paste that number into the tracking site at the USPS site and add "92" to the beginning of that and I get my tracking information.... I don't know why they can't supply the whole number. Very annoying. This works for me in my area; see if it works for you. .

Re: Problem with Tracking Numbers

PinkCandy — Fri, 04 Dec 2015 11:48:42 GMT

Thanks Horsefeathers for the info. It worked for me. Like many others, there are many reasons why a person would want to know when to expect a package.