topic Re: ... in Q Talk

Ordered two of same item only one received, but CC charged full amount. MY MISTAKE....

Allegheny — Thu, 19 Nov 2015 15:42:40 GMT

Interesting....ordered two different colored frost guards (for car windshields) under the same order number. Notified that one was shipped and I received it today. When I checked on line, the other was marked Processed with EDD of 11/19. If it is to get here by tomorrow, then I should have gotten a shipping notice by now

What riles me about this is that my credit card has already been billed for both items. I spoke with customer service and could not get an explicit reason why I was billed in total for a partial order and only comforting words that the other item would arrive in the near future, but more in likely not by the EDD. She said it had shipped but she could not access the tracking number. Because item was processed, she said she could not cancel it and let me reorder under a new order number.

Lesson learned, if you want two items and they are not offering reduced cost on multiples or shipping, place each order separately. I have a funny feeling, the second item isn't going to arrive for quite a while and I will be making another phone call.

I am a very understanding person. I just want things to work the way they are supposed to and not have to jump thru hoops.

Re: Ordered two of same item only one received, but CC charged full amount.

millieshops — Wed, 18 Nov 2015 22:32:37 GMT

I've never had your exact problem, but I do not like ordering more than one item in the same order. Not from QVC, not from anyone. It's just too difficult for me and for that company to trace what happened. It's one of the reasons that when companies offer a small discount for ordering a particular amount of merchandise and I'd needed to order several pieces top reach that limit, I sometimes figure out I don't really need anything.

I would expect you'll get your second shield, but not without discomfort - obviously.

Re: Ordered two of same item only one received, but CC charged full amount.

Allegheny — Thu, 19 Nov 2015 01:34:47 GMT

@millieshops wrote:
I've never had your exact problem, but I do not like ordering more than one item in the same order. Not from QVC, not from anyone. It's just too difficult for me and for that company to trace what happened. It's one of the reasons that when companies offer a small discount for ordering a particular amount of merchandise and I'd needed to order several pieces top reach that limit, I sometimes figure out I don't really need anything.

I would expect you'll get your second shield, but not without discomfort - obviously.

@millieshops

Thanks for responding. Yes, I agree with you. I think I am going to be in for some grief with this order. The EDD was the same for both items, so actually the one which was sent arrived early. If the second one is not marked as having shipped by Friday, I'm going to call again, and this time may not be as understanding.

I have ordered multiples from other companies frequently and never had this problem. Sometime they may arrive in different boxes, or I will get a notice that it is a partial shipment and I am only charged for what I ordered.

I think this is going to interesting. I may have to be a little stern.

Re: Ordered two of same item only one received, but CC charged full amount.

Venezia — Thu, 19 Nov 2015 05:40:20 GMT

Well, QVC says it charges your CC when the item ships and it has shipped, so they haven't really done anything wrong in that respect. But it's odd they wouldn't have just put them in the same package, unless the item was shipped directly from the vendor and they shipped them separately. That's happened to me before.

Today I was expecting a package and, when I looked at the tracking info it said "Recipient not available". I was thinking "What??? I was home all day!"

I've just called QVC and UPS only to find that it was "standard shipping". Which means that UPS drove right past my door to attempt to transfer the package to my local rural post office. The PO shuts at lunchtime and UPS tried to "transfer" it at 12:05; 5 minutes after they closed for lunch! So now it will be delayed at least another two days.

With the new shipping rates, I paid $5. I used to be able to select UPS Ground for $6.95. Now the only other option was to pay $12.72 for "expedited shipping" and I wasn't paying that on top of a $78 item. So I didn't even have the choice of the usual UPS delivery.

I hate to say it, but the new S&H options are making me order less and less. Other companies manage to ship in a more expedient way, often with free shipping. In fact, I got two FedEx packages today that have arrived within days - one of those was free S&H and cost a fraction of the QVC item.

...

debic — Thu, 19 Nov 2015 13:08:31 GMT

I've never been charged until it goes into processing.

I have received multiple items in one box recently. But mostly they come separately. I ordered three of an item awhile ago and they all came packaged differently and by different deliveries. That was the weirdest one I've had.

Re: ...

PINKdogWOOD — Thu, 19 Nov 2015 13:14:24 GMT

Didn't they just have this windshield guard as a tsv? And now they're having it again as tsv?

Nothing better to use as tsv's I suppose. Same with that Philos kit.

Re: Ordered two of same item only one received, but CC charged full amount. MY MISTAKE..

Allegheny — Thu, 19 Nov 2015 15:43:21 GMT

Well I have to eat crow.....and need to give an apology for my post.

I checked very late last evening and the 2nd item was assigned a tracking number and is now marked as shipped, so what CS rep said was correct.

Also last night I rechecked my CC statement and apparently the $69.92 charge I had seen earlier was a "preauthorization" for the cost of both items, it must have dropped off as today I only see the charge for the 1st item. I expect the charge for the 2nd item will show up shortly.

I assumed both items were going to ship together or the same day and since it was under one order number I would get an email if it was a partial order.

Anyway, I am reminded of the old adage for what assuming can result in and I am raising my hand guilty.

Re: ...

Allegheny — Thu, 19 Nov 2015 15:41:50 GMT

@PINKdogWOOD wrote:
Didn't they just have this windshield guard as a tsv? And now they're having it again as tsv?

Nothing better to use as tsv's I suppose. Same with that Philos kit.

@PINKdogWOOD

Hi PinkDogwood, I didn't order it when it was a TSV, should have.

Several days later I was racking my brain for some Christmas gifts for my brother and his girlfriend and that is when I ordered.

Re: ...

2blonde — Thu, 19 Nov 2015 15:57:29 GMT

I don't think I've ever received two or more items packaged together from QVC (it's not often I order more than one thing in one day from them, though). On the other hand, most other shopping channels will pack everything from one day in one package or box. This is OK with me, but when I order a leather jacket and a ring on the same day, and they are packed together, what happens if I have to return the ring? I'm sure not sending it back in the huge box it came in! I keep an extra mailing pouch around for tthose rare occasions.

HRe: Ordered two of same item only one received, but CC charged full amount. MY MISTAKE....

KathyPet — Thu, 19 Nov 2015 16:02:39 GMT

My understanding is that QVC charges your credit card when a item ships. So if both items were shipped on the same day even if shipped separately you will be charged for both when they go out the door. My experience with the EDD is that it is just a estimate of the date and many factors play into the actual delivery date. When I have not received a item by the EDD and called CS I have been told that I must wait 10 days past the EDD before they will send out a replacement.

Re: Ordered two of same item only one received, but CC charged full amount. MY MISTAKE....

Plaid Pants2 — Thu, 19 Nov 2015 16:20:54 GMT

Do you want to talk about patience?

One year, I ordered Cherrell's (sp?) cookies, and they didn't arrive by the EDD.

I waited six weeks, yes, SIX WEEKS, before I called customer service.

Apparently, they were delivered to the wrong address.

I got my money refunded.

Now that's patience.

Re: Ordered two of same item only one received, but CC charged full amount. MY MISTAKE....

Venezia — Thu, 19 Nov 2015 16:28:56 GMT

@Plaid Pants2 wrote:
Do you want to talk about patience?

One year, I ordered Cherrell's (sp?) cookies, and they didn't arrive by the EDD.

I waited six weeks, yes, SIX WEEKS, before I called customer service.

Apparently, they were delivered to the wrong address.

I got my money refunded.

Now that's patience.

Why on earth would you wait six weeks to check on a perishable food item? Or any item for that matter? The sooner the seller knows about a missing order, the easier it is for them to find out what happened and rectify the matter.

I'm baffled! You mustn't have been too bothered whether you received the cookies or not!

Re: Ordered two of same item only one received, but CC charged full amount. MY MISTAKE....

Venezia — Thu, 19 Nov 2015 16:30:20 GMT

@Allegheny - thanks for the update and don't worry about the misunderstanding. Stuff happens!

Re: Ordered two of same item only one received, but CC charged full amount. MY MISTAKE....

Plaid Pants2 — Thu, 19 Nov 2015 16:33:45 GMT

@Venezia wrote:
@Plaid Pants2 wrote:
Do you want to talk about patience?

One year, I ordered Cherrell's (sp?) cookies, and they didn't arrive by the EDD.

I waited six weeks, yes, SIX WEEKS, before I called customer service.

Apparently, they were delivered to the wrong address.

I got my money refunded.

Now that's patience.
Why on earth would you wait six weeks to check on a perishable food item? Or any item for that matter? The sooner the seller knows about a missing order, the easier it is for them to find out what happened and rectify the matter.

I'm baffled! You mustn't have been too bothered whether you received the cookies or not!

I was waiting to see if they would show up.

I'm not saying that I would have eaten them, but, I wanted to be sure that I gave it enough time to arrive.

Re: Ordered two of same item only one received, but CC charged full amount. MY MISTAKE....

Allegheny — Thu, 19 Nov 2015 17:01:56 GMT

I admit, I am usually like a dog with a bone in tracking all my orders.

Especially at this time of year; DH and I do most of our holiday shopping on line. Its just the busiest time of year for on line businesses and the carriers, so mistakes are more apt to occur. I feel lucky that I rarely have run into order or delivery issues.

Re: ...

PINKdogWOOD — Thu, 19 Nov 2015 19:08:27 GMT

@Allegheny Good deal Ms Allegheny - a great gift for sure. I think back to when I worked and on occasions come out at the end of the day to a snow covered car. To have been able to cover my windshield would have been great.

Re: Ordered two of same item only one received, but CC charged full amount.

GinaV24 — Thu, 19 Nov 2015 20:11:12 GMT

I agree with you. I used to know that the package was going to come via either mail or UPS depending on what the item was. Now it is a crapshoot and things wander around a lot longer getting to my door. the last item I ordered was one of the frost guard "mittens" for the mirrors for a holiday present. Fortunately everything arrived. Unless there is something so wonderful I just can't live w/o it, I'm pretty well done with shopping at QVC.

Re: ...

GinaV24 — Thu, 19 Nov 2015 20:33:27 GMT

@2blonde back before they changed the shipping policy, one of my big gripes was that QVC didn't bundle the items together. I ordered some holiday lights - all in one order and every one shipped separately. Made for a lot more boxes to recycle and all the packing material to discard. The lights themselves were packaged in small boxes, they should (IMO) have all been shipped together to make less waste.

Re: ...

2blonde — Thu, 19 Nov 2015 21:04:14 GMT

@GinaV24 Yes, I don't know why they can't do that. All the other shopping channel I buy from ship everything from one day's purchases in one package. Seems like the Q is just catching up on a lot of things (easy pay also comes to mind).