topic Re: Order Status Returned Items in Q Talk

Order Status Returned Items

KatieB — Tue, 20 Oct 2015 14:16:41 GMT

I just noticed that they've changed the returned items page. Now we have no idea what amount they refunded us... You see the order total and the item price and whether or not it was billed in installments. I gues you could figure out what you think they should have refunded you, but that's about it... Again poor changes on their website.....

Re: Order Status Returned Items

PINKdogWOOD — Tue, 20 Oct 2015 14:29:51 GMT

@KatieB Funny - I just finished commenting on how they process returns on someone else's topic about not showing what color/size of something you order.

They really need to clean up their processing andposting of returns especially if you order more than one and choose to return all that you ordered. Their postings stink! It has turned into quite a guessing game.

And no, the answer is to not return anything if you so choose. They so claim it's our choice, no questions asked. It is their responsibility to show exact amounts of returned dollars and cents and exactly what that amount comprises and how they came to their conclusion.

Sometimes I truly feel I am getting jipped in the process - and I'm probably not wrong with this espeically with the s/h and WHEN they choose to refund it or not with damaged & defective goods you order and mark your return slip as such.

I pity the next person who gets some of the damaged/defective goods that I had and HAD to return. I KNOW the Q is just bagging the bad stuff up and re-sending it to someone else.

Re: Order Status Returned Items

Pearlee — Tue, 20 Oct 2015 14:36:18 GMT

@KatieB wrote:
I just noticed that they've changed the returned items page. Now we have no idea what amount they refunded us... You see the order total and the item price and whether or not it was billed in installments. I gues you could figure out what you think they should have refunded you, but that's about it... Again poor changes on their website.....

@KatieB I haven't seen what you are describing (I haven't yet looked) but if so, maybe that's so QVC can continue to deduct the cost of the return labels from people who don't use them and it not be quite so noticeable.

Re: Order Status Returned Items

gardensla — Tue, 20 Oct 2015 14:54:57 GMT

@KatieB

Huh, I just looked at my orders page and under the item I returned is the amount credited to me. Same when I click onto the returns tab on that same page.

Re: Order Status Returned Items

circles — Tue, 20 Oct 2015 14:59:41 GMT

my order status page is showing how much was returned...I like that...so much easier to figure out ....

Re: Order Status Returned Items

culebra — Tue, 20 Oct 2015 15:03:14 GMT

I always figure out my return dollar amount prior to returning items to QVC. I also keep the information part of my receipt until I am credited my money. QVC has always been correct as to dollar amount with returns. I did not notice any particular changes to the Return Tab.

Re: Order Status Returned Items

GCR18 — Tue, 20 Oct 2015 15:22:54 GMT

I don't see any changes either.

Re: Order Status Returned Items

KatieB — Tue, 20 Oct 2015 23:38:25 GMT

@gardensla wrote:
@KatieB

Huh, I just looked at my orders page and under the item I returned is the amount credited to me. Same when I click onto the returns tab on that same page.

I just looked at my returned items again and here's what I saw:

09/08/2015

4682814419

$76.67

A240222

Emjoi eRase 60-Disc 2-in-1 Epilator

$71.82

Purchased on 6 Easy Payments

Status: RETURNED

Reorder This Item

Of course it was not in the above format. I used the easy pay and have only been billed for 1 payment.... As you can see there is no refund amount. The first amount is the order total and the second amount is the item price. There is no refund amount anywhere.....