topic Re: 10 Days and Still In Process in Q Talk

10 Days and Still In Process

Kcubed — Sat, 10 Oct 2015 12:55:23 GMT

A few of weeks ago, I ordered a watch that was IN PROCESS for 5 days. It seemed like more, but my order page said that it was shipped after five days. I am used to slow delivery on the part of the US mail, but most items usually ship out for me in a couple of days. I checked each day, and finially the watch shipped.

I then ordered a Dooney bag on clearance that was IN PROCESS for 10 days before shipping. It finially arrived.

Now, I ordered a sterling charm bracelet on October 3. Today, October 10, ten days later it is STILL IN PROCESS. What in the world? Didn't QVC used to guarantee that items would be received in 7 -10 days? How can that happen if it takes more than 10 days just to get it in the mail? (11, 12, 13, Who knows?)

I fear that with the new lower charges, the QVC may have reduced its manpower to save money. So many companies have done that, and its the customer service that suffers. I would rather pay more for shipping if that is the case. Their fast, great service was the biggest thing that has kept me coming back to QVC for so many years. I hope that this is just a fluke. Maybe there is a strange flu going around the company and is causing a delay in getting the orders out. I hope that this is not a permanent situation.

Re: 10 Days and Still In Process

pugsmom — Sat, 10 Oct 2015 13:28:13 GMT

I bought a lunchtime special bracelet, and the oreder took seven days to process. It then took an additional three days to arrive. I too hope that this longer processing time for orders is temporary.

Re: 10 Days and Still In Process my 2 items too

Ttownlady — Sat, 10 Oct 2015 14:38:56 GMT

I ordered 2 small jewlery items, pendign in process one is a ring from 9/29/15, other is a pendant from 10/7 why does it take so long to process

Re: 10 Days and Still In Process my 2 items too

Ttownlady — Sat, 10 Oct 2015 14:43:47 GMT

Then to top it off qvc already billed me for tiems not even shipped yet you the 2 jewlery items above you ;think they can wait to bill you day it actually ships?you know the Auth. hold on your acct?

Last week I had to cancel n Advance order for 12/7 then got billed for it called c/s no one could explain why I got billed in advance ? this happened on sept 30.for a item 12/7.

got so mad I cancelled 2 other items for nov & dec.

Re: 10 Days and Still In Process

KailaS — Sun, 11 Oct 2015 00:14:20 GMT

I understand the frustration. I used to be able to cancel items that sat a long time in process. Now, customer service cannot/ will not cancel long "in process" orders, EDDs are often a joke, and I have begun calling and writing to complain.

Re: 10 Days and Still In Process

vickie25 — Sun, 11 Oct 2015 16:24:04 GMT

@pugsmom wrote:
I bought a lunchtime special bracelet, and the oreder took seven days to process. It then took an additional three days to arrive. I too hope that this longer processing time for orders is temporary.

I wonder if we bought the same bracelet. I ordered a Jai John Hardy cuff that was an LTS on 09/29 and it didn't ship until 10/06. I finally did receive it but that was the longest wait, to ship it out. Must have been from the vendors warehouse.

Re: 10 Days and Still In Process

Nataliesgramma — Sun, 11 Oct 2015 17:31:59 GMT

Wonder how bad it's going to get for Christmas.....

Re: 10 Days and Still In Process

Jeannie29 — Mon, 12 Oct 2015 01:17:55 GMT

Hopefully most will realize they must order near the first of December to ensure delivery before Christmas. But you know there will be several "QVC ruined my Christmas" threads from people waiting till the last minute to order!

Re: 10 Days and Still In Process

severusgirl — Mon, 12 Oct 2015 09:50:05 GMT

I too was frustrated at the length of time an item spent in "in process" limbo. I called customer service, sent emails, and did live chats. All I got was a vague brushoff. Finally, one rep explained that they have a warehouse in South Carolina and they were being impacted by the floods. That makes sense, so I can be patient and stuff will get here when it gets here.

Re: 10 Days and Still In Process

SHIRAZ — Mon, 12 Oct 2015 23:18:02 GMT

I ordered a ring on 10/3. My E.D.D. was 10/13. Today is 10/12 and they just finally shipped it. I have never seen such slowness in the 8 years I have been shopping here.

Re: 10 Days and Still In Process

bebe777 — Thu, 15 Oct 2015 21:46:53 GMT

I ordered an OTO on September 29th. It stayed in process... in process... in process. I just knew they were going to eventually cancel my order because now it was showing "sold out".

I kept calling CS but they just said not to worry. Of course, I worried because in the past year they've cancelled three TSVs or OTOs on me.

It finally shipped on October 13th but, unfortunately now it's headed to the SC "Bermuda Triangle" warehouse... I'm holding my breathe... and my temper... but not for much longer.

-- bebe

Re: 10 Days and Still In Process

febe1 — Fri, 16 Oct 2015 18:29:48 GMT

I placed an order for an Oct. 26 birthday gift for my brother. I ordered it today, Oct. l4, so he would get it on time. She told me the received date would be Oct. 28. I asked why it wasn't a 7-10 day delivery, as usual. She told me he would "probably" have it by the 26th or even sooner, and they just give that date to be safe for them.

Re: 10 Days and Still In Process

bebe777 — Sat, 17 Oct 2015 03:16:56 GMT

@bebe777 wrote:

I ordered an OTO on September 29th. It stayed in process... in process... in process. I just knew they were going to eventually cancel my order because now it was showing "sold out".

I kept calling CS but they just said not to worry. Of course, I worried because in the past year they've cancelled three TSVs or OTOs on me.

It finally shipped on October 13th but, unfortunately now it's headed to the SC "Bermuda Triangle" warehouse... I'm holding my breathe... and my temper... but not for much longer.

-- bebe

My September 29th purchase arrived at around noon today on October 16th... 18 days later... but at least I got it.

-- bebe

Re: 10 Days and Still In Process

Krissyken — Sat, 17 Oct 2015 03:56:24 GMT

Yeah, this "in process" process is all over the map. I ordered 2 sets of the TSV Berkshire sheets a couple weeks ago. I ordered them the same day, they were the same size, but, 2 different colors. One of the colors, the host said was sold out and would not ship until the middle of October. I got that set in 7 days. The color that was in stock came 5 days later..go figure.

Re: 10 Days and Still In Process

Kindaglitzy — Sun, 18 Oct 2015 01:04:20 GMT

Reading these comments does not give me a good feeling shopping Q for Holiday gifts. Disappointed that Q has started using LaserShip for some items.

Re: 10 Days and Still In Process

culebra — Sun, 18 Oct 2015 20:08:37 GMT

I have said this before. I think the "In Process" plus the shipping time has a lot to do with the warehouse shipping the item. Some warehouses are dramatically better than others.

Re: 10 Days and Still In Process

NycVixen — Mon, 19 Oct 2015 18:25:06 GMT

I called CS yesterday to ask about a jewelry order that was placed on 10/13 and is still in process. She stated that in about a week the issue with the jewelry warehouse in SC would be resolved. They moved it from PA to SC and then had the flooding. Let's hope so.

Re: 10 Days and Still In Process

bebe777 — Mon, 19 Oct 2015 20:35:59 GMT

@NycVixen wrote:
I called CS yesterday to ask about a jewelry order that was placed on 10/13 and is still in process. She stated that in about a week the issue with the jewelry warehouse in SC would be resolved. They moved it from PA to SC and then had the flooding. Let's hope so.

I'd like to believe this but Ive read about any number of problems with the SC warehouse dating back to a September 5th TSV which was way before the SC flooding. And my most recent problem with the SC warehouse dated back to September 29th.

Hopefully, things are changing, but I'm not going to hold my breath.

-- bebe