topic Re: How Can This Be! in Q Talk

How Can This Be!

Biftu — Wed, 16 Sep 2026 14:38:29 GMT

On September 12 I ordered an "as is" barefoot dreams sweater. At the time I purchased it there was nothing saying No Exchanges or Returns. Today I checked the status and it is being delivered today yet it now shows No Exchanges or Returns. I probably would not have ordered it with this no return policy.

How can they change the return policy on the day it is being delivered! Hopefully it will be fine, but still..... Luckily I took a screen shot of my order where it said nothing about no returns. Just wrong.

Re: How Can This Be!

FranandZoe — Wed, 16 Sep 2026 14:46:12 GMT

I did a post re this on 9/4 and there have been other posts since. Not sure when it started but it didn't start 912.

Undrer the description of any as is items it now states the policy. If you don't happen to scroll down you miss it.

Re: How Can This Be!

Pecky — Wed, 16 Sep 2026 14:46:36 GMT

I have noticed that all of their "as is" are now not returnable. It's stated on the bottom of the description important details. At one time they had "as is" under new arrivals which made absolutely no sense.

Re: How Can This Be!

cjm61 — Wed, 16 Sep 2026 14:50:05 GMT

@Biftu

QVC began its new policy making "As Is" items final sale and ineligible for standard returns or exchanges on September 1, 2026.

There were posts here you can access for comments by others.

I really don't have any issues with this new policy as I never intend to return anything. I thoroughly research my purchases and know what will work for me. Even with this no-return policy QVC WILL accept returns for items damaged or incorrect. I've dealt with many online retailers and these types of sales are almost always final sale.

Re: How Can This Be!

cjm61 — Wed, 16 Sep 2026 14:51:34 GMT

@Pecky I understand how it made no sense under NEW arrivals but it was because it was a new item number. They do not use the same product numbers for As Is items. They were just in a new category.

Re: How Can This Be!

Kachina624 — Wed, 16 Sep 2026 15:36:33 GMT

@Biftu. Obviously, no matter what day they posted the change, it was being delivered to some customers, not just you. I feel sure they've recorded the posting date.

Re: How Can This Be!

kitcat51 — Wed, 16 Sep 2026 17:29:16 GMT

I missed the new As Is policy that started Sept 1st too until reading about it in the Forums, the no return notice is below the item description. I buy lots of As Is, always appreciated they could be returned the same as new. Oh well, I'm buying more at Walmart, Amazon & other retailers.

Re: How Can This Be!

Nanapa — Wed, 16 Sep 2026 17:37:17 GMT

Anyone know if this includes defective items? This would really be unfair.

Re: How Can This Be!

Sooner — Wed, 16 Sep 2026 17:39:53 GMT

@Nanapa wrote:
Anyone know if this includes defective items? This would really be unfair.

@Nanapa There's a Le Creuset product I would buy as-is except even if it arrives with chips all out of it I can't return it. So no thanks.

Re: How Can This Be!

geezerette — Wed, 16 Sep 2026 17:46:16 GMT

@Nanapa wrote:
Anyone know if this includes defective items? This would really be unfair.

@Nanapa

No, any defective or damaged items can be returned as usual. Including any errors on QVC's part. But you do have to actually call customer service to initiate a return.

Re: How Can This Be!

Biftu — Wed, 16 Sep 2026 18:43:37 GMT

Thanks everyone for your responses. But what I am saying is that when I purchased the item it did not say no refunds at the time and even as of yesterday it did not say that until I checked today and there it was on my order. I have a snap shot of the item at the time I purchased it which does not show this exclusion when I bought it.

i bought this in good faith that it could be returned if needed. Had I known I would have reconsidered my purchase. Hopefully I'm overreacting and it will be fine.

Guess no more as is items for me this being the case on as is items.

Re: How Can This Be!

Biftu — Wed, 16 Sep 2026 19:03:52 GMT

Whew! My package just arrived in perfect condition with tags attached. Perfect.

Again, thanks everyone of alerting me to this change in policy.

Re: How Can This Be!

loriqvc — Wed, 16 Sep 2026 19:33:29 GMT

QVC definitely applied this new rule to all as-is items when it was issued, regardless of purchase timeframe—I was just reviewing my upcoming Easy Pays and noticed that the as-is items I purchased back in July are also marked as final sale items now.