topic Re: 20+ Years, Never Rude QVC CS in Q Talk

20+ Years, Never Rude QVC CS

KingstonsMom — Wed, 30 Sep 2015 16:54:13 GMT

I've been shopping here for over 20 years and I've never encountered a CS rep at QVC being rude to me.

They may not have had the answer I was hoping for, but those answers (or non-answers!) with CS have always been presented in a polite, professional way.

I'm not negating or disputing statements by others that they were treated rudely by QVC CS, I'm just saying that in over 20 years, it's never happened to me.

Sometimes I wonder if it could be the approach. Do some people maybe get so worked up about their 'issue', that they make that call in the heat of the moment and are not so polite themselves?

I am not a QVC cheerleader/employee/vendor/host and don't necessarily agree with every change/policy they have/make, but rude CS has never happened to me personally.

I can't be alone, can I?

Re: 20+ Years, Never Rude QVC CS

MaggieMack — Wed, 30 Sep 2015 17:02:09 GMT

I don't know if I've ever called QVC's CS so can't comment about that. I have called HSN's several times and have always been super pleased with their attitude and competence.

In general, whenever I have to contact CS or tech support from any company, I put on my prettiest Nice Hat. I want them to like me so they will be inclined to go the extra mile to help. It works without fail. I have also written many letters to TPTB complimenting a particular CS or TS rep. Just did that today. If they are someone you may cross paths with again, you will be treated like royalty.

What is it my mom used to say? A teaspoon of sugar will go a lot farther than a gallon of vinegar?

Re: 20+ Years, Never Rude QVC CS

Snoopp — Wed, 30 Sep 2015 17:09:35 GMT

I had a very rude CS rep once from qvc. Only happened once. Bad attitude.

...

debic — Wed, 30 Sep 2015 17:12:44 GMT

While I have not, I'm sure there are untrained CS people that probably don't have the tact they should.

Also some people's idea of rude is not getting the answer they want.

Re: 20+ Years, Never Rude QVC CS

Jacie — Wed, 30 Sep 2015 17:32:15 GMT

I have shopped at QVC for many years, the few times I have needed Customer Service, they have always been a pleasure to work with and made things right for me! Top Notch!

Re: 20+ Years, Never Rude QVC CS

June222 — Wed, 30 Sep 2015 18:09:59 GMT

@Snoopp wrote:
I had a very rude CS rep once from qvc. Only happened once. Bad attitude.

I also had had a rude phone CS rep. I told them they were rude,and I hung up on them. Since then I only order online.

Re: 20+ Years, Never Rude QVC CS

MomCat — Wed, 30 Sep 2015 18:10:00 GMT

Rare for me to have contact with CS, and the last time I did was an online chat, but I agree it was easy and they were very helpful. Same goes for my deliveries over the years. Very good experience.

Re: 20+ Years, Never Rude QVC CS

NycVixen — Wed, 30 Sep 2015 19:11:25 GMT

I've never had a downright rude CS rep at QVC but I've had several that were dismissive and just kept repeating over and over to just send it back. It happened recently when I received the Judith Ripka Moon watch that was on waitlist for two months and was finally sent to me used.

I just received another expensive item that is obviously used and the CS rep Carol that I talked to was so understanding. She heard me out and agreed completely.

Re: 20+ Years, Never Rude QVC CS

coco14 — Wed, 30 Sep 2015 20:49:00 GMT

I have been dealing with QVC since 1987 - and I have called Customer Service many times - and have complimented them each time on their helpfullness and patience. Rarely have I called them to complain - most times, just needed to ask a question - So, if I had to rate the Customer Service Department on a scale of one to ten, it would certainly receive a 10!

Re: 20+ Years, Never Rude QVC CS

gardensla — Wed, 30 Sep 2015 21:46:30 GMT

I've only had one rude CS operator but I will say that lately many are just unhelpful and/or poorly trained.

Re: 20+ Years, Never Rude QVC CS

sam96 — Wed, 30 Sep 2015 21:55:11 GMT

My last call to CS didn't go well. I've always operated with the assumption that you win more flies with honey than vinegar. Still, despite my best efforts, I was basically told that I was responsible for their error, and if I didn't like it, that was too bad.

Being calm and polite gained me nothing.

That isn't how a customer should ever be treated during a reasonable discussion seeking to resolve an error.

Re: 20+ Years, Never Rude QVC CS

skuggles — Wed, 30 Sep 2015 22:05:41 GMT

When I wanted to be treated like royalty in a world that generally treats me like sh*t ... I call QVC customer service. haha Seriously, I have been treated "rudely' only once in decades, and even then it wasn't really rude ... just disinterested. They treat me so well. I have no complaints about them, only praise!!! Wish more businesses were as good.

Re: 20+ Years, Never Rude QVC CS

stevieb — Wed, 30 Sep 2015 23:55:43 GMT

I've always had nice exchanges with the CS folks I've spoken with on the phone and have never encountered a rude representative either. To be sure, some were a great deal more pleasant than others, but most of them have been kind, pleasant and even humorous and helpful. I've really only encountered one or two who didn't really seem to know what they were doing. I've also had a few somewhat pleasant exchanges with 'corporate' and only one contact with them that bordered on, I'll say terse and just a tad insulting, rather than rude... All things considered, I think the CS folks do a nice job.

Re: 20+ Years, Never Rude QVC CS

MacDUFF — Thu, 01 Oct 2015 00:25:19 GMT

@MaggieMack

Puttin' on the prettiest Nice Hat is a darned good idea...

Carry on!

Re: 20+ Years, Never Rude QVC CS

KentuckyWoman — Thu, 01 Oct 2015 00:42:17 GMT

I have only had to call QVC Customer Service a few times over the past twenty plus years. They have always been courteous, professional and extremely helpful. No complaints here.

Re: 20+ Years, Never Rude QVC CS

boyzs — Thu, 01 Oct 2015 01:19:40 GMT

i've been with"qvc" for many years, (back in the days when it was called cvs). i have contacted customer service many times, for different reasons.

i have never had any problems with any of their cs reps. in fact, i always said & say, that "qvc" has the best cs depts. ever. it's one of the reasons why i stay with "qvc".

when i shop with a company, my main concern is that their cs dept. meets my standards. if not, i'll stop shopping at that store.

to me, cs is the most important thing when deciding where i want to shop. in my opinion, "qvc" has one of the best cs depts. there is.

Re: 20+ Years, Never Rude QVC CS

Babycuddles — Thu, 01 Oct 2015 13:50:11 GMT

Re: 20+ Years, Never Rude QVC CS

sligo — Thu, 01 Oct 2015 14:21:41 GMT

AMEN!!!!! Follow the Golden Rule

Re: ...

GingerPeach — Thu, 01 Oct 2015 21:44:04 GMT

@debic wrote:
While I have not, I'm sure there are untrained CS people that probably don't have the tact they should.

Also some people's idea of rude is not getting the answer they want.

This is all too often true.

Re: 20+ Years, Never Rude QVC CS

culebra — Fri, 02 Oct 2015 02:26:55 GMT

I have contacted CS a couple of times in 20 years. They are always helpful.