topic Re: Anyone Experiencing Return Label Issues? in Q Talk

Anyone Experiencing Return Label Issues?

Nitefall — Tue, 21 Jul 2026 18:59:43 GMT

I want to return my recent purchase but cannot because the Q still has the "TRACK PACKAGE" symbol in my account. When I log on the VIEW ORDER to start my return it says I haven't received it yet. I received my item on 7/16/26 and still on 7/21/26 won't let me return my order!!!!!

I have called cust.service twice FINALLY the second cust. service person told me the Q is having computer issues and cannot generate a RETURN LABEL!!! She said their IT DEPT. is working on it. She told me I could send it back on my own "DIME" she would give me the address or I could wait till the problem is resolved. The package has 3 pieces and is very heavy. She also stated if it was returned after the 30 days I would not be charged extra because their are notes on my account because of Q error.

The thing I fnd suspect is: I cannot get a return label but the system was good enough on 7/20/26 to add a "REVIEW ITEM" TO MY ACCOUNT! If I can review it that means I have it!!!! SO LET ME RETURN IT!!!

Anyone else having these issues?????

Re: Anyone Experiencing Return Label Issues?

Mz iMac — Tue, 21 Jul 2026 19:06:09 GMT

@Nitefall Do a forum search & you will see for yourself

Re: Anyone Experiencing Return Label Issues?

FranandZoe — Tue, 21 Jul 2026 19:22:11 GMT

Yes the item I've been trying to return since Friday or Saturday still says there are no items eligible for return from that order. I received a pair of earrings today with the wrong stone - ordered amethyst - received garnet - I was able to process return and print the label no problem. Go figure.

I'm just going to hold onto that first item. I have a number of orders still coming and if it's still a problem and I have more returns I'll just put them all in one box and pay for the shipping up front. Then I'll just have to make sure I don't get charged again for the returns.

It's becoming exhausting to shop at QVC lol.

Re: Anyone Experiencing Return Label Issues?

JerseyGirl44 — Tue, 21 Jul 2026 20:08:30 GMT

I gave up waiting....returned it on my own after getting the address from customer service. It cost me a dollar more than QVC would charge for a return. What an annoyance!!

Re: Anyone Experiencing Return Label Issues?

Kachina624 — Wed, 22 Jul 2026 01:42:18 GMT

@Nitefall. You dont need a label if you use the QR code...If they'll let you download it. Reference CS for instructions for using it. Very simple.

Re: Anyone Experiencing Return Label Issues?

Sooner — Wed, 22 Jul 2026 02:00:00 GMT

I had big QVC label issues today darn it! But it was the router and the printer having a fuss that caused it!

Re: Anyone Experiencing Return Label Issues?

San Antonio Gal — Wed, 22 Jul 2026 11:39:06 GMT

@Kachina624 wrote:
@Nitefall. You dont need a label if you use the QR code...If they'll let you download it. Reference CS for instructions for using it. Very simple.

@Nitefall - What about the QR code?

Re: Anyone Experiencing Return Label Issues?

Catch71 — Wed, 22 Jul 2026 13:45:49 GMT

I would imagine the system wouldn't generate a QR code if it's not generating a label because it is not acknowledging she even received the item.
I would just hold on to the item until they fix the issue since they told you that you would not be penalized if you return after 30 days. That would be easier than getting involved to see if a refund goes through.

Re: Anyone Experiencing Return Label Issues?

Stray — Wed, 22 Jul 2026 14:01:13 GMT

I return very little but have never had an issue

Re: Anyone Experiencing Return Label Issues?

ChattRental — Sun, 26 Jul 2026 22:40:12 GMT

Same issue and same response from customer service. I am going to wait it out, but I am retired IT and this is not a huge problem to fix so I don't understand the over 1 week delay and that they have not given customer service any manual work arounds. Been a customer since the early 1990s and this is the most disappointed I have ever been.

Re: Anyone Experiencing Return Label Issues?

Kaiti126 — Wed, 29 Jul 2026 13:33:28 GMT

@Nitefall , Yes! Same for me as well!!!

I had placed an order for 3 items two and a half weeks ago and I wanted to return one item (a Belle by Kim Gravel Dress) but when I went to print a label or get QR code, the system would did not list this item for return but listed the other 2 items!

QVC has been telling me for 2 straight weeks that they are having technical issues on printing/initiating return labels/QR codes which sounds like a lot of baloney to me because there are certain items I had no problem printing return labels or getting RQ codes but others not so much. The Belle Dress was not a final sale or an "as Is" item so there was no restrictions in returning it back if I was not satisfied.

Plus, they been saying they have had "technical issues" on returns for close to three weeks, so why not supply people with return labels if they have "technical issues"!

Anyway, they had me return the package to them by paying postage on my own and reimbursing me. To you and any others experiencing this issue, I highly suggest that if you are returning a damaged, defective or wrong item sent and you paid out of pocket to return it, make a copy of the receipt you paid and attach it to the item so that they can reimburse you. This is what I did (though I paid double the amount to send it to them then what they usually charge!) and they did reimburse me for the defective dress I sent back of full amount paid and the out-of-pocket cost to return on my own.

That said, I do caution everyone on returns and refunds to double check your credit cards and make sure you are getting the refunds as I personally have been having a battle getting the refund posted on my cc. Either they say they refunded me but I never see the refund on my cc or they withhold a certain amount like $3.50 or $6.50 for shipping when they say they gave full refund amount charged for a wrong items sent or a damaged item.

Anyway, it looks this "technical issue" for returns is going to be yet another one of those issues that will take months and years to fix - or they are being selective in what items they want people to return or what they don't so they are making it difficult for you to return.