topic Re: Venting on returns in Q Talk

Venting on returns

Loves Cats 80 — Fri, 29 May 2026 16:08:21 GMT

I have been shopping over 30 years with QVC. Never happens when I send things back by UPS and I pay, they hit me with a $6.95 charge. This time they charged me $6.95 twice. If you don't catch those, they add up.

Calling customer service twice today and they take care of issue but try to sell me the TSV, and a SG top. What is going on??

Re: Venting on returns

skatting44 — Fri, 29 May 2026 16:40:52 GMT

Happened to me abt 5 yrs ago where I had bought a couple of items in 2 different sizes for Christmas because my daughter was between sizes . Well, sent the returns back in one box as self pay . Didn't catch this right away that I was charged the $6.95 on each item till it happened again on a different return .

QVC will also charge the $6.95 if you send something back as an exchange and they don't have it in stock . You have to check like a detective each time you send anything for exchange . Have never had any other company do this .

Re: Venting on returns

RespectLife — Fri, 29 May 2026 17:03:58 GMT

Agree!

I did an even exchange on 2 items.

Charged me the $6.95 return label fee on each!

I ck my Q Synchrony account regularly....and they don't show up....but when my posting day comes, I printed my entire statement, they were there.

CS apologized and credited, but you are right....gotta watch your bill like a hawk!

Re: Venting on returns

Kitty Galore — Fri, 29 May 2026 17:05:57 GMT

@Loves Cats 80 wrote:
I have been shopping over 30 years with QVC. Never happens when I send things back by UPS and I pay, they hit me with a $6.95 charge. This time they charged me $6.95 twice. If you don't catch those, they add up.
Calling customer service twice today and they take care of issue but try to sell me the TSV, and a SG top. What is going on??

@skatting44 @I don't see how they can charge you if you request an exchange and it is no longer in stock or the size/color is sold out that is not your fault ! I better check one of my returns that I sent back and they wrote me they couldn't exchange due to it's sold out and gave refund .

Re: Venting on returns

RespectLife — Fri, 29 May 2026 17:10:10 GMT

@Kitty Galore wrote:

@Loves Cats 80 wrote:
I have been shopping over 30 years with QVC. Never happens when I send things back by UPS and I pay, they hit me with a $6.95 charge. This time they charged me $6.95 twice. If you don't catch those, they add up.
Calling customer service twice today and they take care of issue but try to sell me the TSV, and a SG top. What is going on??
@skatting44 @I don't see how they can charge you if you request an exchange and it is no longer in stock or the size/color is sold out that is not your fault ! I better check one of my returns that I sent back and they wrote me they couldn't exchange due to it's sold out and gave refund .

@Kitty Galore

They should NOT charge you, but it happens all the time.

I don't know if returns are automated or if the returns clerks are lazy, ill trained or what.

I have put giant notes taped to the slip NOT to charge me the return label fee, this is an even exchange....yet it happens anyways.

SMH

Re: Venting on returns

geezerette — Fri, 29 May 2026 17:52:34 GMT

It seems like lately any return is automatically charged the return label fee.

I returned an item that was not what I ordered and they charged me. I did read in the return information if it's their error the return fee will drop off, but I ended up having to call customer service to get it removed.

Re: Venting on returns

Bonkers1 — Fri, 29 May 2026 17:58:14 GMT

Lately when I request a refund on strawberry plants they asked me if I wanted to reorder. I told her they were DOA why would I order them again - go figure.

Re: Venting on returns

Tinkrbl44 — Fri, 29 May 2026 18:00:23 GMT

@Loves Cats 80

I think deducting the $6.95 is automated in their system, and I just assume I'll have to email the QVCSocialTeam to correct the mistake.

Re: Venting on returns

Loves Cats 80 — Fri, 29 May 2026 18:03:51 GMT

My were just returns not exchanges. CS has sent notes etc but it still happens! Frustrating

Re: Venting on returns

Nitefall — Fri, 29 May 2026 18:05:13 GMT

I am so glad you posted about returns! Watch the Q like a hawk is an understatement! I went to exchange a pair of Denim & Co. pants for the same item in a DIFFERENT LENGTH come to find out that is why the Q gives different item numbers to the same product. Customer service tells me they will charge me because the item has TWO DIFFERENT NUMBERS one for petite and one for regular lengths. She ended up doing the even exchange (I too am a customer of thirty + years). But that IMHO is bait and switch! Every time you turn around they stick in a new rule.

What happen to exchange any item any time for whatever reason?

Re: Venting on returns

Kachina624 — Fri, 29 May 2026 18:43:17 GMT

@skatting44 wrote:
Happened to me abt 5 yrs ago where I had bought a couple of items in 2 different sizes for Christmas because my daughter was between sizes . Well, sent the returns back in one box as self pay . Didn't catch this right away that I was charged the $6.95 on each item till it happened again on a different return .
QVC will also charge the $6.95 if you send something back as an exchange and they don't have it in stock . You have to check like a detective each time you send anything for exchange . Have never had any other company do this .

@skatting44. If you return multiple items in same box, qvc policy is that you be charged the $6.95 for EACH item. Once in awhile, it happens they forget and people sneak by but that's the policy.

Re: Venting on returns

skatting44 — Fri, 29 May 2026 18:44:57 GMT

@Kachina624

I had Not used the QVC return label . I did a self pay sent via Priority mail

Re: Venting on returns

Sakuya — Fri, 29 May 2026 18:54:44 GMT

@skatting44 - That is interesting. I thought when self pay for a return, the address it gets sent to is different than if using the label to return.

Re: Venting on returns

skatting44 — Fri, 29 May 2026 19:03:01 GMT

@Sakuya

Yes , I sent it back via my self pay Priority mail service to the address that all the clothing items had on the return label. The point is that I was still being charged $6.95 for each item despite already paying the mail service fee .

Re: Venting on returns

RespectLife — Fri, 29 May 2026 19:17:08 GMT

@Nitefall wrote:
I am so glad you posted about returns! Watch the Q like a hawk is an understatement! I went to exchange a pair of Denim & Co. pants for the same item in a DIFFERENT LENGTH come to find out that is why the Q gives different item numbers to the same product. Customer service tells me they will charge me because the item has TWO DIFFERENT NUMBERS one for petite and one for regular lengths. She ended up doing the even exchange (I too am a customer of thirty + years). But that IMHO is bait and switch! Every time you turn around they stick in a new rule.

What happen to exchange any item any time for whatever reason?

@Nitefall

That is NOT bait and switch though....not at all.

While I agree that is stinky, it IS clearly stated in the return policy.

I don't see why I can't exchange a petite for a regular or tall...it's the same item!

However, it is stated it must have the same number.

Sometimes, Tall/Reg/Pet have their own item number.

Some items cannot be exchanged but may be returned for a refund. We’re only able to exchange items that are currently in stock. If we don’t have the item in stock, we’ll refund you the amount of your original purchase. Please note that we can only issue exchanges for items with identical item numbers.

Re: Venting on returns

Sakuya — Fri, 29 May 2026 19:21:26 GMT

@skatting44 - I wonder if the return label address is the one that the easy returns go to. I think I had to find the self pay return address online the last time I did it that way.

Re: Venting on returns

Luv2Dnce — Fri, 29 May 2026 19:28:45 GMT

Also keep an eye out if you utilize flex payments. I've returned some items that they received, but kept on charging the flex payments. That took me a long time to straighten out over the phone. I keep track of everything up until I get that credit showing on my credit card account.

Re: Venting on returns

nambee — Fri, 29 May 2026 19:29:14 GMT

Just one more reason that I try not to order from QVC if I can find the product elsewhere.

I've been restricting my orders to those things I'm sure I will not be returning. Of course, if the item is defective than I would have to return and follow up.

This has severely limited my purchasing of shoes or clothing and makes me think long and hard about other items.

I don't have any return issue with other stores I buy from online.

One of the many reasons that QVC is losing sales and the PTB are clueless.

Re: Venting on returns

Kachina624 — Fri, 29 May 2026 20:39:55 GMT

@Loves Cats 80. If you'll use the QR code it'll eliminate any errors and makes the process super simple at either ups or usps. Instructions in the CS section under "returns".

Re: Venting on returns

Tori3569 — Fri, 29 May 2026 20:46:04 GMT

@Nitefall wrote:
I am so glad you posted about returns! Watch the Q like a hawk is an understatement! I went to exchange a pair of Denim & Co. pants for the same item in a DIFFERENT LENGTH come to find out that is why the Q gives different item numbers to the same product. Customer service tells me they will charge me because the item has TWO DIFFERENT NUMBERS one for petite and one for regular lengths. She ended up doing the even exchange (I too am a customer of thirty + years). But that IMHO is bait and switch! Every time you turn around they stick in a new rule.

What happen to exchange any item any time for whatever reason?

It's not a bait and switch. Different lengths have always had different item numbers. When they say exchange for color or size, they mean with the same item number / length.

TBH I can't even imagine returning for length when that info is in the item info. My desired pant length hasn't changed in decades. If a length was marked incorrectly then they should waive the return fee.