https://community.qvc.com/t5/Q-Talk/Odd-email-from-Q-Customer-Service/m-p/304788#M3707 <P>I don’t understand whats up with Q lately..ive had a few issues recently..this is the latest.</P> <P>I ordered the tria back in Novemeber a while after receiving this item I had emailed them regarding some problems I was having with the unit and never heard back so I called customer service not too long ago and they told me to send it back.</P> <P>Earlier this week I sent the tria back for a refund as they do not ship to Canada any longer so I could not exchange it.</P> <P>This morning I receive an email Thanking me for my feedback on the item (which I assume is in reply to my email from several weeks/months ago) and they were requesting that in order to not inconvieience myself any further that they will refund my order and told me not to send it back…</P> <P>So I call customer service and ask what is this email is all about bc I just paid $20 to send it back and the item was received back in their warehouse prior to my receiving this odd email.</P> <P>Customer service did refund my shipping thankfully…but why not communicate that I didn’t need to sendit back prior to my 90 days???? They sent that email 2 days after my 90 day ended.</P> <P>Very disorganized in my opinion, anyone experience something similar...</P> Fri, 01 Mar 2013 15:26:06 GMT stephy123 2013-03-01T15:26:06Z https://community.qvc.com/t5/Q-Talk/Odd-email-from-Q-Customer-Service/m-p/304788#M3707 <P>I don’t understand whats up with Q lately..ive had a few issues recently..this is the latest.</P> <P>I ordered the tria back in Novemeber a while after receiving this item I had emailed them regarding some problems I was having with the unit and never heard back so I called customer service not too long ago and they told me to send it back.</P> <P>Earlier this week I sent the tria back for a refund as they do not ship to Canada any longer so I could not exchange it.</P> <P>This morning I receive an email Thanking me for my feedback on the item (which I assume is in reply to my email from several weeks/months ago) and they were requesting that in order to not inconvieience myself any further that they will refund my order and told me not to send it back…</P> <P>So I call customer service and ask what is this email is all about bc I just paid $20 to send it back and the item was received back in their warehouse prior to my receiving this odd email.</P> <P>Customer service did refund my shipping thankfully…but why not communicate that I didn’t need to sendit back prior to my 90 days???? They sent that email 2 days after my 90 day ended.</P> <P>Very disorganized in my opinion, anyone experience something similar...</P> Fri, 01 Mar 2013 15:26:06 GMT https://community.qvc.com/t5/Q-Talk/Odd-email-from-Q-Customer-Service/m-p/304788#M3707 stephy123 2013-03-01T15:26:06Z