topic Re: Problem with USPS returns? in Q Talk

Problem with USPS returns?

Spidiecat — Mon, 27 Apr 2026 22:36:21 GMT

I was trying to process a return using USPS, which I always use, and it won't let me choose USPS. It's forcing me to pick UPS. I received the item in my mail box today so I don't understand why I can't use USPS to return. It's a shirt so shouldn't be an issue. Anyone else having this problem?

Re: Problem with USPS returns?

Pecky — Mon, 27 Apr 2026 22:38:42 GMT

That has happened to me. I think it depends on where it is going determines the shipping. I have shopped other places where Fed Ex as their option which I don't care for.

Re: Problem with USPS returns?

Spidiecat — Mon, 27 Apr 2026 22:41:03 GMT

Never thought of that. I'll check it out. Thanks!

Re: Problem with USPS returns?

loriqvc — Mon, 27 Apr 2026 23:15:05 GMT

@Spidiecat - I believe some vendors have their systems specifically set up to process UPS returns, so that is a possible reason for your situation. For example, with a recent return through Amazon, I was even required to use a QR code at a UPS store rather than sending my package using a label. Hope you get everything figured out! If you need further help, you can always reach out to the social team for assistance: QVCSocialTeam@qvc.com

Re: Problem with USPS returns?

FranandZoe — Tue, 28 Apr 2026 00:29:19 GMT

That happened to me today - the USPS option came up but I couldn't use it - was getting a message that said none nearby. Which isn't true at all. Anyway I did a chat and CS emailed me a USPS mailing label.
I'd rather use USPS as I can get a receipt. My local/closest UPS drop off doesn't give them.

Re: Problem with USPS returns?

Franell — Tue, 28 Apr 2026 01:10:49 GMT

This happened to me today. I called customer service and was emailed a return label.

Re: Problem with USPS returns?

pigletsmom2 — Tue, 28 Apr 2026 01:13:35 GMT

Honestly I think you could be better off that way. I used the post office for a return which I rarely do and it just ended up transfering to UPS anyway and slowed it down.

Re: Problem with USPS returns?

Spidiecat — Tue, 28 Apr 2026 02:10:11 GMT

@FranandZoe wrote:
That happened to me today - the USPS option came up but I couldn't use it - was getting a message that said none nearby. Which isn't true at all. Anyway I did a chat and CS emailed me a USPS mailing label.
I'd rather use USPS as I can get a receipt. My local/closest UPS drop off doesn't give them.

That's the message I got too. I will give CS a call. Thank you! ☺️

Re: Problem with USPS returns?

Venezia — Tue, 28 Apr 2026 02:42:27 GMT

@Spidiecat - I'd email the social team to ask if they can shed any light on this. It makes no sense to have to use UPS to return a shirt.

QVCSocialteam@qvc.com

ETA: Sounds like a glitch in the system.

Re: Problem with USPS returns?

spabar — Tue, 28 Apr 2026 07:15:41 GMT

I'd rather drop returns off at a UPS store. I get a receipt, and the return gets to QVC faster.

Re: Problem with USPS returns?

FranandZoe — Tue, 28 Apr 2026 10:56:00 GMT

@spabar wrote:
I'd rather drop returns off at a UPS store. I get a receipt, and the return gets to QVC faster.

@spabar I alwyas liked the UPS Store best too but closest one is 30 minutes from me. And lately I've seen more issues with UPS returns - slower shipping and delays. I can get a receipt at my local PO but not the place that handles UPS drop offs.

Re: Problem with USPS returns?

christikate — Tue, 28 Apr 2026 11:58:09 GMT

I had the same problem yesterday trying to do a return. I have never had an issue selecting USPS before yesterday! I assume it is part of the 'changes' within the restructuring.

Re: Problem with USPS returns?

Spidiecat — Tue, 28 Apr 2026 12:22:33 GMT

@Spidiecat wrote:
I was trying to process a return using USPS, which I always use, and it won't let me choose USPS. It's forcing me to pick UPS. I received the item in my mail box today so I don't understand why I can't use USPS to return. It's a shirt so shouldn't be an issue. Anyone else having this problem?

UPDTATE:

It appears the issue has been fixed. I was able to select USPS and print my return label. YAY!😁

Re: Problem with USPS returns?

wagirl — Tue, 28 Apr 2026 14:04:43 GMT

I have a few times. On both QVC and HSN. Called a few times about it and was told that is just the way it is. There is a USPS blue box a few blocks away so I just walk my package there. Wonder if there is a way to ask who ships the item BEFORE you buy it.