https://community.qvc.com/t5/Q-Talk/UPS-error-the-Q-made-it-right/m-p/301152#M3667 <P>In a nutshell, I placed an order and chose UPS blue as my shipping option; it should have arrived tomorrow. I received an email this AM that there was an exception, and it would be coming on Wed., instead. When I contacted UPS, she admitted it was sent to the wrong sorting facility, and had to be re-routed, but I would need to contact QVC to have the shipping adjusted. The Q would have been under no obligation to do anything, IMO, and all I was asking for was to have the charge adjusted down to the next "option", even if it only was a few dollars, it was the right thing for UPS to do. The Q waived the entire shipping charge! Shame on UPS for not making the adjustment. It was their mistake, but kudos to the Q! I told the CS rep it wasn't necessary to waive the entire charge, but she said it was no problem and apologized for the inconvenience.<IMG src="http://community.qvc.com/DesktopModules/ExactTarget/Controls/TextEditor/jscripts/tiny_mce/plugins/emotions/img/thumbup.gif" alt="{#emotions_dlg.thumbup}" /></P> Mon, 18 Feb 2013 17:32:01 GMT blessed10 2013-02-18T17:32:01Z https://community.qvc.com/t5/Q-Talk/UPS-error-the-Q-made-it-right/m-p/301152#M3667 <P>In a nutshell, I placed an order and chose UPS blue as my shipping option; it should have arrived tomorrow. I received an email this AM that there was an exception, and it would be coming on Wed., instead. When I contacted UPS, she admitted it was sent to the wrong sorting facility, and had to be re-routed, but I would need to contact QVC to have the shipping adjusted. The Q would have been under no obligation to do anything, IMO, and all I was asking for was to have the charge adjusted down to the next "option", even if it only was a few dollars, it was the right thing for UPS to do. The Q waived the entire shipping charge! Shame on UPS for not making the adjustment. It was their mistake, but kudos to the Q! I told the CS rep it wasn't necessary to waive the entire charge, but she said it was no problem and apologized for the inconvenience.<IMG src="http://community.qvc.com/DesktopModules/ExactTarget/Controls/TextEditor/jscripts/tiny_mce/plugins/emotions/img/thumbup.gif" alt="{#emotions_dlg.thumbup}" /></P> Mon, 18 Feb 2013 17:32:01 GMT https://community.qvc.com/t5/Q-Talk/UPS-error-the-Q-made-it-right/m-p/301152#M3667 blessed10 2013-02-18T17:32:01Z