topic Re: ALWAYS Check your Shipping Refunds..... in Q Talk

ALWAYS Check your Shipping Refunds.....

Q4u — Thu, 27 Aug 2015 14:30:57 GMT

I know this has been discussed before but I really didn't bother to do it (my bad!)... and I imagine most of us don't. But I was going over my Order Status and a new return caught my eye. I returned an item that would have cost me $10.80 having been subtracted from my total. I had returned an item after talking to CS about the return being totally QVC's fault and I shouldn't be made to pay for return shipping.....CS agreed and said she would make a notation regarding returning the shipping cost..... that didn't happen and the shipping was charged.

$10.80 won't break the bank... it's that feeling in the pit of my stomach that this is going on far more than we realize. Always check your order status and check your return amount..... mistakes happen, but this kind of mistake seems to be happening far more than I realized.... .

Re: ALWAYS Check your Shipping Refunds.....

Venezia — Thu, 27 Aug 2015 14:35:18 GMT

So I hope you've phoned up customer service again? They can refund that S&H charge to you; just explain the situation and that you had already had another rep agree to that. I think very likely that the people in the returns department don't have access to all the information on your account or perhaps it just got overlooked.

It should be an easy fix, even though I know it can be annoying to have to call again.

ETA: Did you mark the return as "defective"? You should've been advised to do that, as that's what the returns people go by.

Re: ALWAYS Check your Shipping Refunds.....

Q4u — Thu, 27 Aug 2015 14:49:02 GMT

Yes, I'm calling this morning.... I have no qualms about it, and the CS reps are usually nice about it.

No, it wasn't defective and I won't mark a good item as defective.... it was advertised (David and the rep) as having replacement parts available on QVC at the time of sale. They don't and won't for months. Although I was happy with the product, where I was using it would double the use and I know I'd need a replacement part before they are offered. The replacement pieces are not available on the manufacturer's website nor are they available anywhere on the net (they haven't been made yet).... so I didn't want to be stuck with it if for some reason if the pieces never come in.

ATTENTION; I just received a wonderfully nice telephone call from Brittany, at QVC's customer service... She just read my post about not having received the shipping refund, she checked my account, saw that this was true.... AND JUST CALLED ME!

The refund will occur and the phone call was greatly appreciated!

GOOD JOB... and thank you very much~!!

Re: ALWAYS Check your Shipping Refunds.....

Venezia — Thu, 27 Aug 2015 14:56:28 GMT

Glad it's all sorted out for you!

(The reason I mentioned "defective" is because that's what I was told once in the past by a CS rep. The item wasn't defective but it's the only way they know to not deduct the S&H. I understand your feelings though.)

Re: ALWAYS Check your Shipping Refunds.....

Dawnie — Thu, 27 Aug 2015 14:59:59 GMT

I found two yesterday I shipped on my own dime and they charged me 6.95! CS is refunding. My bad too.....I have not been checking. I never use their label unless defective. I may go back over my old purchases. It's maddening!

Re: ALWAYS Check your Shipping Refunds.....

culebra — Thu, 27 Aug 2015 15:36:03 GMT

I always figure out my refund when I send merchandise back to QVC.

Re: ALWAYS Check your Shipping Refunds.....

millieshops — Thu, 27 Aug 2015 16:20:40 GMT

Always!

Although the place I save the most money by checking my receipts is my local Stop and Shop. I'm appalled by the number of errors.

Just keep in mind that adage you hear most often about investments: No one cares about your money more than you do. That works for big money, but it also works for the little things and eventually it all adds up to "real" money.

Re: ALWAYS Check your Shipping Refunds.....

PINKdogWOOD — Thu, 27 Aug 2015 16:43:11 GMT

Don't expect to get any refund $$$$$ back - they do not refund s/h. Their return policy clearly reflects this. The ONLY way you'll be refunded return s/h and the prepd return s/h return label is IF the item is defective and you note that on the return label AND they find this to be accurate.

I just finished reviewing this policy again.

Re: ALWAYS Check your Shipping Refunds.....

handygal2 — Thu, 27 Aug 2015 20:04:08 GMT

The same thing happened to me. I noticed it when l received my credit card statement. I called Q's customer service, and they refunded the difference. But this must happen very often to customers who don't even realize it.

Also, sometimes when I return something by using my own return label-- not the prepaid one-- the prepaid label fee still gets deducted from my refund.

As they say, "Let the buyer (or returner) beware!"

Re: ALWAYS Check your Shipping Refunds.....

Q4u — Thu, 27 Aug 2015 20:17:30 GMT

I just finished reviewing this policy again.

================================

The refund has already been credited (and showing on my Order page) and will show up in one or two billing cycles. Yes, they sure WILL refund if a mistake has been made and you call customer service. Or they happen to read about the mistake right here on Q-talk... lol!