topic Re: No Audio in Q Talk

No Audio

Xiphium — Tue, 03 Feb 2026 00:52:10 GMT

Several years ago, people posted no audio on web site. Well, the problem has reoccurred. The mute function is not turned off. This problem exists for all videos of the web site. I have audio on other sites. I've tried Goigle and Safari and the results are the same - no audio. I'm at a loss. Any assistance will truly be appreciated.

Re: No Audio

Bonkers1 — Tue, 03 Feb 2026 01:03:23 GMT

This has been discussed due to a recent system update - so far QVC has not addressed the issue.

Re: No Audio

Kachina624 — Tue, 03 Feb 2026 01:19:59 GMT

@Xiphium. My audio and video work just fine. Are you sure you have them turned on, the slash removed from the audio symbol on the screen?

Re: No Audio

sunshine45 — Tue, 03 Feb 2026 02:03:04 GMT

i use a windows laptop to access the site and i have no issues currently with videos.

Re: No Audio

DeDe56 — Tue, 03 Feb 2026 04:42:58 GMT

I can't get audio when I view on my iPad but it does work on my phone. Weird!

Re: No Audio

amyb — Tue, 03 Feb 2026 11:35:33 GMT

@sunshine45 wrote:
i use a windows laptop to access the site and i have no issues currently with videos.

and @Kachina624

Problem seems to be only, so far as I've read from many people here, and myself, if you're watching on an iPad, and possibly due to Apple's recent updates to iPad.

Re: No Audio

RespectLife — Tue, 03 Feb 2026 12:46:33 GMT

@Xiphium wrote:
Several years ago, people posted no audio on web site. Well, the problem has reoccurred. The mute function is not turned off. This problem exists for all videos of the web site. I have audio on other sites. I've tried Goigle and Safari and the results are the same - no audio. I'm at a loss. Any assistance will truly be appreciated.

I use Edge, Firefox, Safari and Google and have audio on all of them!

I use a desktop, Samsung phone and Kindle

Re: No Audio

Effie54 — Tue, 03 Feb 2026 12:48:51 GMT

This has been discussed previously. It seems to stem from viewing on an iPad after updating to iOS 26. It happened to me as well. It seems to happen with Apple products and IOS 26.

Re: No Audio

CalminHeart — Tue, 03 Feb 2026 13:10:30 GMT

What kind of devices do you have?

I have Apple and here is how I fixed this on my laptop. On iPad and iPhone, you'd have to adjust this to get to Safari settings.

Open a video you want to watch but doesn't have sound. Play.

Click on Safari at the top left of the screen.

Click on Settings for (the website you're on)

You can adjust sound, pop-ups, etc here.

Closes the settings.

Close the website you're on.

Reopen. It can sometimes take a minute or two to adjust.

Re: No Audio

geezerette — Tue, 03 Feb 2026 13:42:36 GMT

@CalminHeart wrote:

What kind of devices do you have?

I have Apple and here is how I fixed this on my laptop. On iPad and iPhone, you'd have to adjust this to get to Safari settings.

Open a video you want to watch but doesn't have sound. Play.
Click on Safari at the top left of the screen.
Click on Settings for (the website you're on)
You can adjust sound, pop-ups, etc here.
Closes the settings.
Close the website you're on.
Reopen. It can sometimes take a minute or two to adjust.

Unfortunately although the iPad and Apple computer operating systems are similar they aren't exactly alike. iPads don't have all the capabilities that the computers do. There is no option on my iPad to do as you suggest. At least I haven't found anything similar.

I'm sure if anyone having this problem on an iPad (or other tablet) has found a solution they would have posted it by now.

Re: No Audio

Kachina624 — Tue, 03 Feb 2026 20:02:36 GMT

@amyb wrote:
@sunshine45 wrote:
i use a windows laptop to access the site and i have no issues currently with videos.
and @Kachina624

Problem seems to be only, so far as I've read from many people here, and myself, if you're watching on an iPad, and possibly due to Apple's recent updates to iPad.

@amyb. Nope, I use a Samsung Tablet and am on Chrome.

Re: No Audio

amyb — Tue, 03 Feb 2026 23:58:25 GMT

@Kachina624 wrote:

@amyb wrote:
@sunshine45 wrote:
i use a windows laptop to access the site and i have no issues currently with videos.
and @Kachina624

Problem seems to be only, so far as I've read from many people here, and myself, if you're watching on an iPad, and possibly due to Apple's recent updates to iPad.
@amyb. Nope, I use a Samsung Tablet and am on Chrome.

Right, and you said yours was working fine. So that's what I meant...so far seems to be a problem on iPads, from the comments I've seen.