topic Re: Returning to Core Values in Q Talk

Returning to Core Values

Carolina925 — Wed, 28 Jan 2026 12:10:31 GMT

I was watching Pat Dementri yesterday and she made a statement about QVC returning to their core values of Quality, Value, Convenience. Apparently, the powers that be may have realized there's a problem.

Re: Returning to Core Values

CalminHeart — Wed, 28 Jan 2026 12:37:58 GMT

I'll believe it when I see it. It'll take a lot more than words to get there.

They will need to

require current brands to up their game
develop a wider range of products lines
re-train hosts to behave like civilized but enjoyable adults
competitive prices
reduced to no shipping and return fees

and soooooo much more.

Re: Returning to Core Values

ajsidney12 — Wed, 28 Jan 2026 12:48:55 GMT

Sounds like Marketing might see an issue, but I am not sure top execs do. So, like many other big businesses, they will tell people what they want to hear and give them the messaging they have been missing and then will still fall short. Must be the new "buzz words" for January of 2026. Next month it will be different and so on.

Re: Returning to Core Values

walkingal — Wed, 28 Jan 2026 13:00:54 GMT

@CalminHeart And entice their former customers who left to come back.

Re: Returning to Core Values

Group 5 minus 1 — Wed, 28 Jan 2026 13:34:22 GMT

Home shopping is not the novelity it was when it first began. In todays world the internet has "home shopping" w/out all the dancin' and prancin'. Returns are so MUCH easier w/other sites. It's not the "core" values,but the "new"values that the Q has to "return" to.

If you have time to watch all the dancin' and prancin' more power to you. But a lot of us do not or do not want to. And if you have the time,etc. why are you not spending more money?

Re: Returning to Core Values

threecees — Wed, 28 Jan 2026 13:17:49 GMT

A lot less sillyness, dancing, singing, the crazy and loud Friday night nonsense.

Pat and Jayne should do more shows together, maybe once a week.

Maybe QVC needs a pet? Remember when they had the Golden on way back

with Dan Hughes, Murphy I think, what a beauty.

Re: Returning to Core Values

Eileen in Virginia — Wed, 28 Jan 2026 13:41:05 GMT

@threecees wrote:
A lot less sillyness, dancing, singing, the crazy and loud Friday night nonsense.

Pat and Jayne should do more shows together, maybe once a week.

Maybe QVC needs a pet? Remember when they had the Golden on way back
with Dan Hughes, Murphy I think, what a beauty.

@threecees I remember Murphy, especially his paw print on my QVC Christmas card. All of the hosts signed it and it wasn't complete without Murphy's "signature."

Re: Returning to Core Values

ajsidney12 — Wed, 28 Jan 2026 13:48:54 GMT

@threecees I love this pet idea, I never saw Murphy but I think it is sweet.

I will say, when I first joined these boards every other post was about how annoying Pat and Jayne were together on their regular show. I never watched them so I never commented, but I can tell you people were not fans. BUT considering what you have as options now, and being a little older and wiser, folks may be more receptive to them having more regular standing shows.

Toning down the overall antics in general would be a great start. The world is frenetic enough these days and bringing back a little more calming and controlled presentation could be appreciated. This is not to say people cannot have fun and laugh and be a little silly, but the hard sell with always talking over each other are very easy to dial back immediately. Bring back civility and professionalism because I for one, I am missing it these days...everywhere.

Re: Returning to Core Values

Janey2 — Wed, 28 Jan 2026 14:11:38 GMT

First of all, no matter what QVC does people will be unhappy. Everybody has a different idea what should change. When QVC started there was no one on forums writing about who and what bothered you. Right now nothing seems to be changing, I turned it on last night and Amy was doing the bunny hop with who I think were the philosophy reps. That was, for me, the fastest channel changer ever.

Re: Returning to Core Values

MoonieBaby — Wed, 28 Jan 2026 14:16:50 GMT

Those are empty words. I have zero faith the Q will return to anything. It’s the same stuff on constantly and beyond overpriced. Too many retail options to look back.

Re: Returning to Core Values

San Antonio Gal — Wed, 28 Jan 2026 14:21:36 GMT

@Carolina925 wrote:
I was watching Pat Dementri yesterday and she made a statement about QVC returning to their core values of Quality, Value, Convenience. Apparently, the powers that be may have realized there's a problem.

How did she come about to make the statement @Carolina925 ? What prompted her to say that?

Re: Returning to Core Values

Estellee — Wed, 28 Jan 2026 14:22:08 GMT

It will be interesting to see what Core Values looks like, thanks @Carolina925

Re: Returning to Core Values

Janey2 — Wed, 28 Jan 2026 14:32:16 GMT

@Carolina925 Are you sure she used "returning" or she was just talking about core values.

Re: Returning to Core Values

Caaareful Shopper — Wed, 28 Jan 2026 14:47:00 GMT

@San Antonio Gal wrote:
@Carolina925 wrote:
I was watching Pat Dementri yesterday and she made a statement about QVC returning to their core values of Quality, Value, Convenience. Apparently, the powers that be may have realized there's a problem.
How did she come about to make the statement @Carolina925 ? What prompted her to say that?

@San Antonio Gal I have that same question. A host saying QVC is "returning to core values" is like an admission that they strayed from core values all this time. That's a huge statement to make, especially when QVC is always telling us how great they are.

I wish there was an item number to look back at her statement context.

Re: Returning to Core Values

They CallMe MRWILKES — Wed, 28 Jan 2026 14:55:55 GMT

Pat made the comments at the beginning of Susan Graver A-718204. The video is still available.

Personally I don't think they really meant much of importance. Just my interpretation.

Re: Returning to Core Values

Caaareful Shopper — Wed, 28 Jan 2026 15:04:48 GMT

@They CallMe MRWILKES wrote:
Pat made the comments at the beginning of Susan Graver A-718204. The video is still available.

Personally I don't think they really meant much of importance. Just my interpretation.

@They CallMe MRWILKES Ahhhhh, got it. Thank you so much for that item #. Yes, I agree.

At the time, Pat was referencing Susan Graver's "Essentials" line of her brand, and QVC being very mindful of going back to honor quality value and convenience, including prices --- "the Essentials are everyday values you can count on."

Yeah, nothing earth-shaking. Nice chatter is all.

Re: Returning to Core Values

They CallMe MRWILKES — Wed, 28 Jan 2026 15:13:16 GMT

That's also how I interpret it.

Not some company-wide grand initiative, but some brands offering and emphasizing lines with more "value conscious" pricing.

Re: Returning to Core Values

Estellee — Wed, 28 Jan 2026 15:54:00 GMT

I wouldn't consider pricing for Susan's goods as a great value but the quality is good for sure. I suppose the essentials line has always been a little more affordable than most of her other products in her brand.

Re: Returning to Core Values

millieshops — Wed, 28 Jan 2026 16:15:08 GMT

@Group 5 minus 1 wrote:
Home shopping is not the novelity it was when it first began. In todays world the internet has "home shopping" w/out all the dancin' and prancin'. Returns are so MUCH easier w/other sites. It's not the "core" values,but the "new"values that the Q has to "return" to.
If you have time to watch all the dancin' and prancin' more power to you. But a lot of us do not or do not want to. And if you have the time,etc. why are you not spending more money?

@Group 5 minus 1 I'm thinking with you. When I first began with QVC in 1995, it was different from any other place I could shop, There was no Amazon except for books then. The news from Amazon today? 16,000 possible layoffs!

Re: Returning to Core Values

Kachina624 — Wed, 28 Jan 2026 19:20:34 GMT

@San Antonio Gal wrote:
@Carolina925 wrote:
I was watching Pat Dementri yesterday and she made a statement about QVC returning to their core values of Quality, Value, Convenience. Apparently, the powers that be may have realized there's a problem.
How did she come about to make the statement @Carolina925 ? What prompted her to say that?

@San Antonio Gal. That's what I was wondering. Was Pat relating her own opinion of what the Q should do or stating a new official policy?