topic Re: Lost Sound on Q Videos in Q Talk

Lost Sound on Q Videos

Biftu — Sun, 18 Jan 2026 15:16:52 GMT

Tried to watch a video on a product on my iPad and the sound was all of a sudden gone though I could watch. No problem on other sites. Any idea how to get the sound back?

Re: Lost Sound on Q Videos

Bonkers1 — Sun, 18 Jan 2026 15:18:28 GMT

I have the same problem.

Re: Lost Sound on Q Videos

geezerette — Sun, 18 Jan 2026 15:40:47 GMT

Several of us using iPads have the same problem.

Have you updated to iOS 26? That's when it happened for me. Only on product videos, I have sound on the live feed. And although my iPhone has the same update, I have sound on the videos if I use that.

Here is a previous thread about it (and other audio problems):

https://community.qvc.com/t5/Q-Talk/Help-to-resolve-audio-not-working-only-for-QVC-on-new-ipad-A16/td-p/9037217/page/3

Re: Lost Sound on Q Videos

Biftu — Sun, 18 Jan 2026 16:59:28 GMT

@geezerette wrote:
Several of us using iPads have the same problem.

Have you updated to iOS 26? That's when it happened for me. Only on product videos, I have sound on the live feed. And although my iPhone has the same update, I have sound on the videos if I use that.

Here is a previous thread about it (and other audio problems):

https://community.qvc.com/t5/Q-Talk/Help-to-resolve-audio-not-working-only-for-QVC-on-new-ipad-A16/td-p/9037217/page/3

Thanks for that, looks like I'm not the only one with this issue.

Re: Lost Sound on Q Videos

Gabidog — Sun, 18 Jan 2026 19:00:46 GMT

Add me to the lost audio customers. My older iPad is ok but slow. Newer iPad updated and lost qvc audio. I tried all of the apple suggestions and nothing changed. Hope this is not a tactic to get us to add the app. So I will just look and not hear which is fine for me.

Re: Lost Sound on Q Videos

Effie54 — Sun, 18 Jan 2026 23:29:41 GMT

The issue seems to be with the IOS 26 update. I haven't had sound since my iPad updated to IOS 26.2. I don't like the QVC app, so until Apple fixes the bug, I'll watch in quiet. Also the tech from Apple said the QVC website was using older software not compatible with the new IOS.

Re: Lost Sound on Q Videos

SharkE — Sun, 18 Jan 2026 23:54:37 GMT

Re: Lost Sound on Q Videos

Tshirtgal — Mon, 19 Jan 2026 00:54:08 GMT

I also lost sound on videos after the latest iPad update.
I emailed the social team and requested they forward to IT.

No sound on Safari, Edge, or Chrome

i rebooted, checked various sound sources and settings.

i deleted cache.

i can watch Q live tv and watch video on other sites.
i went on YouTube and tried all tutorials to fix.

i use qvc.com on my iPad, not the app. I don't like the app.
On my desktop, my videos work fine.

it appears it is a QVC/Apple problem.
Hope they fix it soon.

thanks to all other posters - glad to read I am not the only one.

Re: Lost Sound on Q Videos

Bonkers1 — Mon, 19 Jan 2026 01:34:43 GMT

I do think or pretty sure it is the update. I have 2 iPads and the one that didn't update still has sound.

Re: Lost Sound on Q Videos

Darssvt — Mon, 19 Jan 2026 15:25:27 GMT

I have the same issue on my IPad since updating to latest IOS version. Thank you for the posts.

Re: Lost Sound on Q Videos

serendipity2149 — Tue, 20 Jan 2026 16:22:41 GMT

Having the exact same issue with all video on product after my iPad updated to 26.2 🫤is qvc looking into this? Has anyone got an answer yet? Thanks

Re: Lost Sound on Q Videos

Q-Checker — Tue, 20 Jan 2026 23:03:12 GMT

Has anyone had a return of the audio or a good explanation of the cause and when it might be resolved? When I called CS, the rep curiously responded as through she had never heard of the problem.

Re: Lost Sound on Q Videos

Teddixat — Wed, 21 Jan 2026 00:21:10 GMT

@Biftu @Q-Checker I was gifted a new IPad for Christmas. I cannot hear any sound on the Q website videos. Have tried everything. However I do get audio on the App but that is the worst shopping app on the planet,

Re: Lost Sound on Q Videos

Teddixat — Wed, 21 Jan 2026 00:22:40 GMT

@Bonkers1 I still have my old IPad abd have no problem, hearing the sound on the Q videos.

Re: Lost Sound on Q Videos

Teddixat — Wed, 21 Jan 2026 00:24:07 GMT

@Tshirtgal The Q app is the absolute worst shopping App on the planet. I can hear sound but the bolume goes off at the slightest touch of the screen

Re: Lost Sound on Q Videos

Drlinda — Wed, 21 Jan 2026 15:54:32 GMT

Still no sound on the Q videos on the iPad. Any one solve this?

Re: Lost Sound on Q Videos

geezerette — Wed, 21 Jan 2026 16:18:38 GMT

@Teddixat wrote:
@Bonkers1 I still have my old IPad abd have no problem, hearing the sound on the Q videos.

@Teddixat

That might explain why I can hear the videos on my phone since it's old, but not on the iPad that I bought last year even thought they're using the same iOS update.

Thanks for the info.

Re: Lost Sound on Q Videos

midwesterner — Sat, 24 Jan 2026 22:16:11 GMT

This has happened to me following the most recent Apple update installed on my IPad. Might not be related-- but never had the problem until right after the update was installed. All other sites/ videos don't seem to be affected --just no sound on the qvc videos.

Re: Lost Sound on Q Videos

Bonzomom — Sun, 25 Jan 2026 12:51:19 GMT

Same here. No sound on my videos as of today.

Re: Lost Sound on Q Videos

shoppinginPA — Sun, 25 Jan 2026 20:42:05 GMT

I have the same issue - and my ipad is new. CHATGPT says it is a QVC content decision for IPADS

It suggests that QVC does track feedback on this issue...and we need to say:

"iPad product videos have a speaker icon but no audio”
It “works on iPhone, not iPad

And, being specific matters instead of something generic like reporting "no sound"

In the meantime, I am trying to listen to sound on my phone while watching the video on my ipad....which is frustrating to say the least