topic Re: Guaranteed, NOT in Q Talk

Guaranteed, NOT

Kimlm — Mon, 29 Dec 2025 22:06:14 GMT

I do not know why they guarantee something will arrive by Christmas at all. I ordered 3 things 10 days before the holidays and they were very clear that they were guaranteed to arrive by Christmas. I received them on the 28th. 3 days after Christmas!!!! I don't think that I should have to pay to return them when they did not arrive on time, but when I called customer service all I got was the run around. Normally, I am done way earlier, but had a family emergency this year that kept me from purchasing sooner. Everything else I ordered from every other company arrived in plenty of time and I did some last minute shopping when the QVC packages did not arrive.

Re: Guaranteed, NOT

Tori3569 — Mon, 29 Dec 2025 22:11:21 GMT

Once they leave QVC, packages are in the hands of UPS. That's where the delays came from this year. QVC's guarantee only means they'll ship it in time to get to you.

Re: Guaranteed, NOT

Kachina624 — Mon, 29 Dec 2025 22:22:33 GMT

@Kimlm. Try calling CS again and tell them you want to take advantage of the shipping guarantee by requesting a refund of shipping fees. It depends on the CSR you get.

Re: Guaranteed, NOT

DottieBlue — Mon, 29 Dec 2025 22:46:28 GMT

I also placed an order for an item that had the Q's "guarantee by Christmas" sales pitch.

I received an email this morning (the 29th) from UPS (with photo proof) that it had been delivered this morning - 4 days after Christmas. Plus, unfortunately for me, it was delivered to the wrong house!

So I called UPS and they said they couldn't do anything about it even tho it was UPS who said it had been delivered, and they told me I needed to call the sender (QVC). I called QVC and the CS person said they'll send me another one as they still had it in stock.

The item is for myself so it doesn't matter that I didn't get it by Christmas, but I still think that's a pretty stinky sales pitch.

Re: Guaranteed, NOT

DottieBlue — Mon, 29 Dec 2025 22:39:54 GMT

@Tori3569 wrote:
Once they leave QVC, packages are in the hands of UPS. That's where the delays came from this year.

QVC's guarantee only means they'll ship it in time to get to you.

I don't remember the hosts wording it that way. I remember as them saying it would arrive by Christmas, but I could be remembering it incorrectly.

I still think a company has no business saying they guarantee something if it is out of their control to do so.

Re: Guaranteed, NOT

nascarfan — Mon, 29 Dec 2025 22:41:23 GMT

I was just mentioning to friends how quickly I received purchases throughout the holiday season.

Re: Guaranteed, NOT

Etoile308 — Mon, 29 Dec 2025 23:13:56 GMT

Unfortunately retailers can only go by the information given by their shippers. They really need to drop the spiel and only state that they hope it arrives in time.

I thought I made a Target purchase early enough to arrive. After a couple of delay notifications I received it today. I figure it was ultimately my responsibility for not having thought of this item sooner. At least I received it.

@Kimlm, I agree. Call CS again and explain the situation. You have nothing to lose.

Re: Guaranteed, NOT

DREAMON — Mon, 29 Dec 2025 23:21:28 GMT

2 years ago I ordered a special Christmas Cake for my husbands Birthday and it arrived 2 days after Christmas. CS did credit me for the inconvenience but I would have much rather had the cake delivered as they said it would be.

I no longer rely on the Christmas delivery promise.

Re: Guaranteed, NOT

Biftu — Mon, 29 Dec 2025 23:43:06 GMT

I had good luck with my orders arriving from the Q. The items I ordered from Amazon took 3+ weeks and arrived 3 days after Christmas. I ordered the items on December 4 shipping from Amazon and not a vendor.

Re: Guaranteed, NOT

bikerbabe — Mon, 29 Dec 2025 23:43:45 GMT

For me, I’ve been around enough years of ordering from any vendor to know that there is no absolute guarantee on delivery, especially in December.

Shippers have trouble even during non-holiday periods.

Re: Guaranteed, NOT

mistyada — Mon, 29 Dec 2025 23:55:22 GMT

I placed a guarantee Christmas Delivery order on 12/14. I got an QVC email on 12/23 saying it would NOT be delivered by Christmas. As of today, the order has not been picked up by UPS at the warehouse. I called and got a refund plus a 10 dollar credit because they no longer have inventory of that item. But they charged me for the item on 12/23 and it never left the warehouse.

Re: Guaranteed, NOT

shoekitty — Tue, 30 Dec 2025 00:16:54 GMT

I ordered everything during holidays I RECIEVED most items free shipping, free gift and 2 day shipping. It all came true These are the companies I worked with

STANCE

PJ SALVAGE,

ZAPPOS

NORDIES

EBAY

AMAZON, I had several items just shipped to gifted,

homey baked hams. Gifts

GOLDBELLY

MAGNOLIA.

out of all the vendors the one item I ordered from QVC, 6 Cinnamon Buns wash, TOOK 18 days plus shipping

if these other companies can do it why can't QVC? I have an idea if they updated the entire computer system and inventory, and organized warehouse, I have no doubt they can do it. If I order overnight or 2: day from QVC. It comes on time. I have a feeling QVC doesn't know what's exactly in their warehouse, or exact inventory amount. Most places know down to ONE, what is available. When it's gone, they don't offer

Re: Guaranteed, NOT

Kachina624 — Tue, 30 Dec 2025 00:21:31 GMT

@bikerbabe wrote:
For me, I’ve been around enough years of ordering from any vendor to know that there is no absolute guarantee on delivery, especially in December.

Shippers have trouble even during non-holiday periods.

@bikerbabe. We all know it's riduculous for QVC to make that guarantee, but if they insist and fail, they should be held accountable.

I got all my Q orders well before Christmas so have no complaint. Got one Land's End package today that limped in.

Re: Guaranteed, NOT

RescueLover — Tue, 30 Dec 2025 00:36:17 GMT

Everything I ordered from QVC by the noon deadline on the 20th arrived in time. I had 2 large deliveries and boxes arrived in perfect condition thanks to the delivery service !

I wish I could say I got the same kind of service from

Amazon, Target, LL Bean and Estée Lauder. 🥴

Re: Guaranteed, NOT

skatting44 — Tue, 30 Dec 2025 01:12:31 GMT

I don't believe any retailer abt " guaranteed delivery for Christmas ".

Shawn and Mary D gave their guarantee on air when Hosting. Any thing for a sale.

Re: Guaranteed, NOT

San Antonio Gal — Tue, 30 Dec 2025 01:19:01 GMT

@Biftu wrote:
I had good luck with my orders arriving from the Q. The items I ordered from Amazon took 3+ weeks and arrived 3 days after Christmas. I ordered the items on December 4 shipping from Amazon and not a vendor.

All my orders from the Q arrived promptly. My order from Amazon did not arrive. It's okay. Things happen @shoekitty .

Re: Guaranteed, NOT

shoekitty — Tue, 30 Dec 2025 01:25:33 GMT

@San Antonio Gal wrote:
@Biftu wrote:
I had good luck with my orders arriving from the Q. The items I ordered from Amazon took 3+ weeks and arrived 3 days after Christmas. I ordered the items on December 4 shipping from Amazon and not a vendor.
All my orders from the Q arrived promptly. My order from Amazon did not arrive. It's okay. Things happen @shoekitty .

@San Antonio Gal I ordered my Cinnamon Buns as soon as someone on this forum said they were for sale! Thank you who ever it was!!! I would have missed out! That was early Nov. I had plenty of time. I have had thing dilly dally from Amazon as well. Q has about the slowest shipping I have ever experienced, and I do all online shopping. I can't get out and shop anymore. With me though, most everything that was important I ordered in Oct and early Nov, because you never know. A few things I ordered a week before Christmas,other places they all came 2 days. People do have to realize you can't always depend on QVC for ship. But if you order overnight, I guarentee it will be there. It will.

Re: Guaranteed, NOT

songbird — Tue, 30 Dec 2025 12:46:42 GMT

I got everything very quickly. All of them by Christmas eve. The fasted ever from QVC was one day. The item was at the Chester location. I'm in Maryland. So I got after one day via UPS. I wasn't happy when I realized UPS was the carrier....but they came in time.

Re: Guaranteed, NOT

Imaoldhippie — Tue, 30 Dec 2025 13:38:37 GMT

With today's heavy shipping by online ordering I am surprised any retailer "guaratee's" any shipping dates. Especially this time of year. On Dec. 21 I ordered from Walmart (not a X-mas present) it shipped out of Cincinnati, I live approx 90 miles from there. I did not get the package until 12/26. This was USPS by Walmart.

Thats just an example of how backed up mail can be during the holiday season.

Re: Guaranteed, NOT

Estellee — Tue, 30 Dec 2025 13:40:38 GMT

If the items were for me it wouldn't matter if I received them a little later. If they were gifts, I would probably have ordered them much sooner in time for gift giving.