topic Re: Email/text notifications in Q Talk

Email/text notifications

luv2drive — Sat, 22 Aug 2015 16:12:47 GMT

(This is my 1st topic since the new forum, so I hope I enter this correctly)

Has anyone else checked their notifications lately? I'm not getting the TSV notices. When I checked to see why (under my acct), it said that "due to maintenance", it's not available. What???!!

I also don't see where to add vendor notices. You know, like when they have a segment or hour scheduled.

Anyone else have this problem?

TIA

Re: Email/text notifications

PINKdogWOOD — Sat, 22 Aug 2015 17:58:28 GMT

I don't get all of the notifications either, seems pretty hit and miss. And it's only for fashions but not all of them. I don't get any on jewelry, hardly any on shoes/boots. I don't understand why it's now and then and not always.

Re: Email/text notifications

luv2drive — Sat, 22 Aug 2015 18:35:12 GMT

@PINKdogWOOD wrote:
I don't get all of the notifications either, seems pretty hit and miss. And it's only for fashions but not all of them. I don't get any on jewelry, hardly any on shoes/boots. I don't understand why it's now and then and not always.

Thanks for responding. I was beginning to think no one else has this problem. It's been hit or miss for me for a long time, but to not even be able to get TSV notices at all? Along with not being able to be notified when items of interest will air? Makes no sense to me. I would think they would want us to know so we might watch or check online. Maybe not.

Re: Email/text notifications

Goodie2shoes — Sat, 22 Aug 2015 18:50:20 GMT

Oh my gosh ! I get constant emails from QVC and HSN all day ! I'm sitting at my desk working and my cell phone is on mute and at least twice q 30 min to 1 hr I get a buzz on my phone and it's a email from QVC, HSN or Ulta. I understand that when you give your email for these shopping channels that you are open to notification I just delete the msg but sometimes it does get annoying. Evine only sends emails to let you know about your next months value pay schedule which I do like.

Re: Email/text notifications

Sweetbay magnolia — Sat, 22 Aug 2015 19:40:37 GMT

I get 'em every day, and often multiple times/day.

Re: Email/text notifications

VaBelle35 — Sat, 22 Aug 2015 20:24:10 GMT

@luv2drive @PINKdogWOOD

I had this problem about a year ago. All of a sudden of stopped getting TSV emails and other stuff (even order confirmation emails).

I called customer service (not the order number) and they had to unblock my email. Apparently something they sent me kicked back to them and so they automatically block your email from receiving stuff.

They unblocked mine and it's been fine ever since.

Re: Email/text notifications

Beth-QVC — Sat, 22 Aug 2015 21:14:08 GMT

@luv2drive

Hi I would be happy to assist you with your email notifications if you would please send me an email to QVCSocialTeam@qvc.com. Happy to get you back on track with all the Q's news!

Beth Customer Care

Re: Email/text notifications

Q4u — Sat, 22 Aug 2015 23:03:02 GMT

I don't have your problem because I get the TSV advance notification as soon as they're available.... along with a million other notifications. I can't stop those without stopping the TSV email and I want that one. So I end up deleting about 20 QVC emails a day.... *sigh*

Re: Email/text notifications

Winkk — Sat, 22 Aug 2015 23:21:36 GMT

I beieve that when you log into your QVC account and go to preferences you can check off what you want to receive. I was getting a lot of emails and went in and unchecked some boxes and the emails stopped.

Re: Email/text notifications

luv2drive — Mon, 24 Aug 2015 13:11:17 GMT

Thanks everyone for your responses. Sorry I was not able to come back earlier to check on this. I have had problems in the past with notifications, so I guess I'm not surprised.

What did surprise me was when I couldn't find where to add new brands to be notified about, as well as "due to maintenance" TSV notifications were not available.

Anyway, thanks again and I hope everyone has a great day!