topic Re: Refunds in Q Talk

Refunds

Kaiti126 — Sat, 27 Dec 2025 16:56:13 GMT

Is anyone else having problems getting immediate refunds from QVC?

On Monday I returned a pair of sneakers and on Tuesday I contacted Live Chat to ask for a refund as I always do and was told they can't issue refund as package has not been scanned. (According to UPS tracking info, it was showing as processed and traveling to another state so it was definitely scanned.)

Yesterday I contacted them again as package showed they recieved it and was told that the "backoffice will issue refund in 3-12 days" and the agent said she couldn't issue a refund and gave no explanation as to why.

Today I contacted them again and was told that it would take anywhere from 10-30 days or more for refund to be posted and again, no reason given why they couldn't refund immediately.

It seems every time I speak to someone, I get a different comment than previous ones.

I also contacted Social Team twice and it's been 3 days and they haven't responded to either email. I've been a long time customer of QVC and I don't return items that often but the few times that I have, CS would issue an immediate refund. This is the first time that I have gotten the run-around and I don't know why they are not issuing refunds as they have done before and nor are they saying if this is thier new policy now. So I'm wondering if anyone here is having the same issue this week with returns because it seems this new policy started this week.

Re: Refunds

bargainsgirl — Sat, 27 Dec 2025 17:36:45 GMT

HSN has MUCH better return service than QVC...

Re: Refunds

SharkE — Sat, 27 Dec 2025 17:37:59 GMT

or they bad worn.

Re: Refunds

Kaiti126 — Sat, 27 Dec 2025 17:43:43 GMT

@SharkeE

They were not worn! Even if item is worn, the whole point I was making (and asking) is that QVC up to this week (at least in my case) would issue refunds once carrier has scanned package but they are now saying that they can't do so and that warehouse has to recieve and process refund direct which could take a month or two.

I asked if anyone else had the same experience this week because QVC seems to be moving away from issuing immediate refunds.

Re: Refunds

Zoe — Sat, 27 Dec 2025 17:44:22 GMT

Never had QVC refund me until they received and processed the item, presumably inspecting it to make sure all parts were present and the item was not damaged. That seems fair, imo.

Think about it from the retailer's perspective. What if the item you sent got mixed up with another retailer's return when you were packing them up and what QVC receives isn't something they sell? Or what if there are people with really bad intentions who game the system and try to get refunds like you did before the merchandise arrives, and QVC receives...and empty box? Their stance exists for a reason -- probably some bad apples ruining it for others.

Follow the order via tracking. When it is received at their warehouse, then call and ask if you can please get your refund issued. Easy enough and fair to both sides.

Re: Refunds

Kaiti126 — Sat, 27 Dec 2025 17:47:49 GMT

@ Zoe

QVC has had this policy for many years. This is not something new. In fact, read the many forums on returns.

One of the reasons I shop with QVC is because of their easy and hassle free return policy and quick refunds.

Re: Refunds

bellaartiste — Sat, 27 Dec 2025 17:49:10 GMT

I have been making returns for 30 plus years, and the Q has never given me a refund until the item has been scanned at the warehouse as a return. It can take up to a couple of weeks easy sometimes longer. I usually get a notice and that is that. I have never had a problem with a return ever with the Q.

Re: Refunds

KBEANS — Sat, 27 Dec 2025 17:49:48 GMT

Perhaps it’s slow because there are a couple of other customers attempting regular returns and holiday returns.

Re: Refunds

Bhvbum — Sat, 27 Dec 2025 18:16:20 GMT

25 years I have never had a problem with returns either, if ever there was a busy time of the year it would be right NOW TODAY. Also I don't know a company that issues refunds until they have received the product and Inspected it.

Re: Refunds

Catch71 — Sat, 27 Dec 2025 18:19:47 GMT

@Kaiti126 wrote:

@SharkeE

They were not worn! Even if item is worn, the whole point I was making (and asking) is that QVC up to this week (at least in my case) would issue refunds once carrier has scanned package but they are now saying that they can't do so and that warehouse has to recieve and process refund direct which could take a month or two.

I asked if anyone else had the same experience this week because QVC seems to be moving away from issuing immediate refunds.

I have never received a refund as soon as return is scanned. Even after I look at tracking and they have received it, it still takes days to hear from them and then they say up to 7 days for refund to be processed.

Re: Refunds

Zoe — Sat, 27 Dec 2025 18:23:53 GMT

@bellaartiste wrote:
I have been making returns for 30 plus years, and the Q has never given me a refund until the item has been scanned at the warehouse as a return. It can take up to a couple of weeks easy sometimes longer. I usually get a notice and that is that. I have never had a problem with a return ever with the Q.

Same!

Shopping here for decades and have never had them issue a refund without receiving the item back -- unless it was food (damaged or spoiled) or an item that was broken/damaged upon receipt.

Re: Refunds

FranandZoe — Sat, 27 Dec 2025 18:25:34 GMT

For years I would mail QVC Easy Returns with my return info, get an email back and be told that my refund had been processed. Lately though I stopped doing this because as soon as QVC gets notified by the shipper that your return was processed they were issuing the refund. Have thay stopped doing this?

Re: Refunds

FranandZoe — Sat, 27 Dec 2025 18:26:55 GMT

@Bhvbum wrote:
25 years I have never had a problem with returns either, if ever there was a busy time of the year it would be right NOW TODAY. Also I don't know a company that issues refunds until they have received the product and Inspected it.

@Bhvbum Amazon does.

Re: Refunds

scrapperlisa — Sat, 27 Dec 2025 18:28:06 GMT

Maybe they are slow right now because it's Christmas? Maybe a lot of people are on vacation.

Re: Refunds

Group 5 minus 1 — Sat, 27 Dec 2025 18:30:50 GMT

The only place I have gotten quick refunds is Amazon.

Re: Refunds

Bhvbum — Sat, 27 Dec 2025 18:32:59 GMT

@FranandZoe wrote:
@Bhvbum wrote:
25 years I have never had a problem with returns either, if ever there was a busy time of the year it would be right NOW TODAY. Also I don't know a company that issues refunds until they have received the product and Inspected it.
@Bhvbum Amazon does.

Actually it doesn't. It depends on the vendor and if the item is "eligible for an instant refund."

And everything is inspected, and if there's a problem and you happen to be doing business with a vendor who will give you credit as soon as it's scanned, it will be reversed.

Re: Refunds

San Antonio Gal — Sat, 27 Dec 2025 18:53:51 GMT

@Kaiti126 - Respectfully asking - are you not able to wait until it's posted?

Re: Refunds

skatting44 — Sat, 27 Dec 2025 19:07:35 GMT

@Kaiti126

On returns or exchanges ( that are not in stock ), QVC will send an email that the item was received, however then it takes up to two weeks to get an email abt a refund . Then it takes another 2 weeks before one's credit card is sent a credit for the return or exchange that was not fulfilled . This has been my experience for several years,

Atleast 2 occasions my refund was never issued by QVC and they kept charging me VP until I contacted the Social Team.

Good Luck on your return

Re: Refunds

Tori3569 — Sat, 27 Dec 2025 20:04:24 GMT

In my probably thousands of Q purchases and maybe 100 restores, I have never had a refund issues to my Q Card instantly when UPS scans something. Not once. Never.

Amazon, yes because I bring it to Whole Foods and use the self service kiosk, but even that takes an hour.

Re: Refunds

Kaiti126 — Sat, 27 Dec 2025 21:19:33 GMT

@FranandZoe, I thought they had stopped it because this was the only time in my 20+ years of shopping with QVC that they didn't refund me immediately. However, after many, many calls to CS, I finally learned that the reason they did not immediately issue me a refund is because QVC has a policy where any item that they sell that you are injured by, they have to have their team of Health & Safety contact you within 3 business days to discuss the injury and issue you a full refund. I never got a call from them until a little while ago.

I did not know this policy and none of the CS team mentioned it in any of my calls. Anyway, the "injury" is based on that the sneakers I bought had something imbedded in the toe area where it was scratching my skin. Hence why I returned them. Who knew!

By the way, Thank YOU for confirming that QVC has had a policy for YEARS where they issue immediate refunds on returns once carrier scaned package. I thought I dreamed this practice in all the years I have returned orders back to them. LOL. It seems a lot of folks are not aware of this even though it has been discussed and mentioned here on many posts ad nauseam.