topic Re: QVC Returns Ripoff in Q Talk

QVC Returns Ripoff

CandidaB — Tue, 04 Nov 2025 20:36:06 GMT

I'm done with QVC. I knew that they charge for using their shipping label, and I can live with that. But I just recently returned something (a LOGO top)which was too big.
Buying clothes from QVC is always a gamble because their sizing is inconsistant, not to mention that the hosts blab on and on about the colors, which we can all see with our own eyes and SPEND LITTLE or NO TIME ON SIZING which is the most important issue.
So back to topic, I saw that my refund was ZERO, so I called Customer Service.
I hadn't realized until now that they also charge SHIPPING & HANDLING FEE on top of the Label Fee!
Silly me, I know, I should have known.
Still, now that I know, I will limit my purchase to products that I feel sure about.
BTW always check the internet, Google the product - you can very often find the same item much cheaper, sometimes with free shipping & returns. The only QVC advantage is the "Easy Pay" and that's it.

Re: QVC Returns Ripoff

kaydee50 — Tue, 04 Nov 2025 20:40:01 GMT

So you're saying that in addition to the $6.95?? shipping label cost there's another fee deducted from the refund? In all my years shopping here I think I returned 1 item. I only buy if I'm 90% sure of keeping the item and rarely spend more than $30 so if I don't like it, I just donate it.

Look forward to what other posters have to say about this.

Re: QVC Returns Ripoff

I am still oxox — Tue, 04 Nov 2025 20:42:11 GMT

The shipping and handling is probably for when they sent the item to you

Re: QVC Returns Ripoff

RespectLife — Tue, 04 Nov 2025 20:56:13 GMT

So sorry @CandidaB that you didn't realize the return policy before ordering.

No one ripped you off.

You are NOT charged an additional shipping and handling fee to return.

You ARE charged the return label fee.

You do NOT get refunded your original shipping and handling fee that you were charged to get it to you.

Sadly, this has been the policy for years and years. Wherever we order, it's on us to know the policies.

I agree and I try to be VERY careful what I order so I do not have to do returns.....almost always order on free shipping days exclusively.

You could have done an even exchange for color or size on that Logo top for free and then you would have not been out any money.

Re: QVC Returns Ripoff

Venezia — Tue, 04 Nov 2025 20:59:11 GMT

@CandidaB - If you return something, other than for it being defective or the wrong item, you pay the prepaid shipping label cost and the original shipping is deducted from your refund. It has been that way for many, many years and I would expect longtime customers to know that.

You could've returned it for an exchange, since your only issue seems to be that it was too big, and you wouldn't have been charged the return or original shipping.

And most of us are already astute shoppers who do price-check comparisons and read reviews before buying anything - from QVC or any other retailer.

It's on the customer to do the research before hitting that "submit" button.

-----

ETA: @RespectLife - LOL. I guess we were typing at the same time, as I didn't see your post before I started mine. Great minds think alike!

Re: QVC Returns Ripoff

Kachina624 — Tue, 04 Nov 2025 21:02:52 GMT

@CandidaB. The fee you pay to use the label is he return shipping charge and is almost always less than you'd pay at the post office. Your original $3.50 shipping charge also is not refunded. You are not charged anything else.

QVC provides the actual measurements for each garment which, if used, should eliminate any questions about sizing. I find sizing to be very consistent.

Re: QVC Returns Ripoff

santorini — Tue, 04 Nov 2025 21:12:38 GMT

I think something else is happening. I saw the zero refund amount on my order and I realized it was because they changed the "order" of announcing what's happening when you use the online refund. First you get an email saying that they know the return is on the way. Then you get one saying they received it (and that shows a zero refund amount) and then a few days later, the actual amount is refunded.

Maybe I'm wrong but that's what happened to me. Give it a few days and see if you see a credit.

Re: QVC Returns Ripoff

GingerHead — Tue, 04 Nov 2025 22:24:39 GMT

@CandidaB

Did you purchase with "easy pay"?

Sometimes the amount refunded is zero or a couple of dollars because the 1st easy payment you paid is sometimes exactly or just a couple of dollars more than the cost to ship there and back.

This made me do a double take at first because at first glance it looked like a "ripoff" when I returned something and would see that maybe $2.00 was returned when the cost of the item was $30.00 but then I had to remember that I'd actually only paid $8.00 easy payment....

Re: QVC Returns Ripoff

spumoni99 — Tue, 04 Nov 2025 22:38:27 GMT

@CandidaB wrote:
I'm done with QVC. I knew that they charge for using their shipping label, and I can live with that. But I just recently returned something (a LOGO top)which was too big.
Buying clothes from QVC is always a gamble because their sizing is inconsistant, not to mention that the hosts blab on and on about the colors, which we can all see with our own eyes and SPEND LITTLE or NO TIME ON SIZING which is the most important issue.
So back to topic, I saw that my refund was ZERO, so I called Customer Service.
I hadn't realized until now that they also charge SHIPPING & HANDLING FEE on top of the Label Fee!
Silly me, I know, I should have known.
Still, now that I know, I will limit my purchase to products that I feel sure about.
BTW always check the internet, Google the product - you can very often find the same item much cheaper, sometimes with free shipping & returns. The only QVC advantage is the "Easy Pay" and that's it.

@CandidaBMost places now offer easy pay or their version if you use a credit card. I never use it but i always see it offered.

Re: QVC Returns Ripoff

Kkins — Tue, 04 Nov 2025 23:11:10 GMT

I agree how the hosts do not talk enough about sizing. That is so frustrating to me as I want to be able to order with confidence that the item will fit me so I don't have to return anything. I also check the garment measurements. Then if you do an exchange oh my goodness it is so difficult to do even with customer service help. I always call when I return an item this and the last time it took me four weeks after talking to two representatives to get my item exchanged that I had returned to the post office. And the calls with the reps took at least 15 minutes! Luckily the item I was exchanging for a smaller size was still available. I don't have many returns luckily, but the hosts also blab on about stupid things while presenting the item that have nothing to do what they are selling. Yes, sizing being inconsistent is another thing.

Re: QVC Returns Ripoff

KarenK — Tue, 04 Nov 2025 23:18:37 GMT

Candace - I can understand your frustration. Yes, we have to pay for shipping and return shipping if we don't like the item so it is important to know if we really like the item before making a purchase. If, once the item arrives, the item isn't a good color for you or doesn't fit correctly, it is worth your while to explore whether an exchange would be useful as an exchange alleviates a part of these problems as the exchange won't cost you like a return will.. There are many advantages to QVC but all of us learn, over time, that we have to be very selective when we make a purchase. For me, I have learned which vendors I can trust and which are unpredictable. But that has taken years of learning. (And Lord knows the amount of money I have wasted on the poor QVC shipping policies. QVC knows there are better options but they choose not to offer them.). QVC likes to think they do good but they really only do average. So look for the items that you really like or are convenient for your lifestyle. Don't immediately trust the presenters because they are professionals getting you to buy but you will be the one paying for their salesmanship. Use your Wish List so you can wait for a Free Shipping Day. It helps - both with the costs but also with those immediate buys that reallly aren't necessary. I can feel your grief as I've been there. I wish QVC cared more about their customers but I hope another customer's recognition of your grief helps you to move forward and learn. Don't do that "Silly Me" stuff. It was a marketing ploy. They knew it and didn't care about you. But I do.

Re: QVC Returns Ripoff

San Antonio Gal — Wed, 05 Nov 2025 01:36:03 GMT

@KarenK wrote:
Candace - I can understand your frustration. Yes, we have to pay for shipping and return shipping if we don't like the item so it is important to know if we really like the item before making a purchase. If, once the item arrives, the item isn't a good color for you or doesn't fit correctly, it is worth your while to explore whether an exchange would be useful as an exchange alleviates a part of these problems as the exchange won't cost you like a return will.. There are many advantages to QVC but all of us learn, over time, that we have to be very selective when we make a purchase. For me, I have learned which vendors I can trust and which are unpredictable. But that has taken years of learning. (And Lord knows the amount of money I have wasted on the poor QVC shipping policies. QVC knows there are better options but they choose not to offer them.). QVC likes to think they do good but they really only do average. So look for the items that you really like or are convenient for your lifestyle. Don't immediately trust the presenters because they are professionals getting you to buy but you will be the one paying for their salesmanship. Use your Wish List so you can wait for a Free Shipping Day. It helps - both with the costs but also with those immediate buys that reallly aren't necessary. I can feel your grief as I've been there. I wish QVC cared more about their customers but I hope another customer's recognition of your grief helps you to move forward and learn. Don't do that "Silly Me" stuff. It was a marketing ploy. They knew it and didn't care about you. But I do.

Your post would be so much easier to read with paragraphs @KarenK .

Re: QVC Returns Ripoff

Teddixat — Wed, 05 Nov 2025 13:20:28 GMT

@Kachina624 yesterday I mailed two separate boxes to my nieces -one in Texas - one in Florida. Boxes weighed just a smidge over a pound and measured about 9x4. Charges for Ground advantage to Texas was $13.20 and ground advantage to Florida was $17.10. $6.95 to return an item is not unreasonable

Re: QVC Returns Ripoff

Kachina624 — Wed, 05 Nov 2025 16:38:41 GMT

@Teddixat. Isn't that riduculous? And the RAISE postal rates over the holidays which started a few weeks ago.

Re: QVC Returns Ripoff

Franell — Wed, 05 Nov 2025 17:17:44 GMT

I often see posts where people say they rarely return anything. I however do a lot of shopping on qvc and though I try my best to be careful in my selections I do have to make returns. I think that they look at the ratio of purchases to returns to calculate if they are losing money on a customer. I try to return 2 items in one package so that I will only be charged one shipping fee. I also like most look forward to free shipping days, and I have had very good experiences with As IS and clearance items. There is a cost to doing business this way but for me it's worth it.

Re: QVC Returns Ripoff

Teddixat — Fri, 07 Nov 2025 12:57:56 GMT

@Kachina624 I was surprised but it seems to be the way everything is going these days--up up up.

Re: QVC Returns Ripoff

songbird — Sun, 09 Nov 2025 18:27:26 GMT

I think people forgot that QVC is for profit. They need to make a profit. Big enough to cover the cost of making the profit. That's what a business is. They are not wholesalers. They are retailers Like going into a giant store in a screen.