topic Re: The Curious Q Customer in Q Talk

The Curious Q Customer

Gabidog — Thu, 30 Oct 2025 12:54:43 GMT

When I scroll thru the new items daily I often wonder who is the target customer at the Q. I see today a $7000 lab created diamond bracelet! Does anyone buy that from a tiny photo? Then there might be a Christmas throw for $19.00. For me I wish there could be a $2000 bracelet and a really nice throw for $150. But I have always been more interested in home furnishings. There are Q viewers who appreciate the host banter. No limit on family stories or giggles. On the other side ...just the facts please. Many state...change the channel if you don't like it. Well, we can but that customer is then gone! Lately the Q has pop up free shipping as opposed to free with a $35 purchase. Coupons are now a regular thing. But some miss those. New customers get cash toward a purchase while decades old customers never see much reward. Who knows if the Q customer will adjust to the new tactics. Shopping at the Q remains convenient but we can no longer expect value or quality. That may or may not be a Q problem . In the end it is a customer problem and I see many complaints either in the forums or reviews. It will be interesting to watch how the customer and QVC overcome the many obstacles of the retail realm. As just one decades long customer I watched QVC for hours and made many purchases. Today I rarely watch the programs. I continue to buy but less often mainly because I do not see much that looks interesting, needed, or a good value. Certainly a $5.00 savings on a TSV is not a must have.

Re: The Curious Q Customer

kaydee50 — Thu, 30 Oct 2025 13:05:08 GMT

Every retailer has a website so for me the "convenience" factor is irrelevant. Quality and Value disappeared awhile ago. I have bought exactly 12 items from QVC in the past year, mostly clothing, all at reduced prices and free shipping, returned none. I have about a dozen more items in my "wish list."

Now that Blair/Appleseeds is gone, started ordering from JCP. Received 3 turtlenecks for under $50 and am very happy with them. Will be buying more from JCP in the future.

I would never buy any high priced item--over $300--from TV.

Re: The Curious Q Customer

FranandZoe — Thu, 30 Oct 2025 13:26:01 GMT

Something for everyone.

I don't think it's a fair blanket statement to say we can no longer expect quality from the Q. They have plenty of quality items. Plenty of "value" too.

I buy. more than ever. I constantly see things I can't live without lol.

Their lab diamonds are ridiculously priced especially when not set in 14K gold.

Re: The Curious Q Customer

San Antonio Gal — Thu, 30 Oct 2025 13:40:11 GMT

@Gabidog - Your post would be easier to read if you break it up into paragraphs.

Re: The Curious Q Customer

RescueLover — Thu, 30 Oct 2025 13:58:21 GMT

@Gabidog

Hmmm I don’t get presentations on items I buy from Neiman, LL Bean, Amazon, Target, etc etc and that doesn’t stop me from shopping.

As far as Quality. We’ve bought items from other WELL KNOWN retailers only to be 100% disappointed.

Ie. A digital ear thermometer with hairs stuck on it, a well known name brand heated mattress pad that shot out sparks in the middle of the night, expensive rechargeable power tools that won’t recharge, etc etc

There are definitely nice $150 throws to buy. You just need to know how to use the website. Type throws in the search bar and then sort by TOP SELLERS.

And lastly Today I continue to Buy MORE and MORE from The Q, because what I see is interesting, needed and a good value.

Re: The Curious Q Customer

RescueLover — Thu, 30 Oct 2025 14:46:40 GMT

Forgot to answer your question about Promo offers for some.

I shop Sephora often, so I get deals that my friends don’t get and yet they get Great deals that I can’t get.

On a side note I love how Sephora allows your beauty points to be used as cash instead of just merchandise ! Brilliant idea !! Outstanding company!!

And recently LL Bean had a really great offer, but it was for New customers only. The way they worded it on their web site made it look like it was for everyone. Boy was I disappointed when I tried placing an order. 😩

Sooooo basically it’s not just The Q that does these “for select customer”promos.

Re: The Curious Q Customer

Sooner — Thu, 30 Oct 2025 14:44:15 GMT

@kaydee50 wrote:
Every retailer has a website so for me the "convenience" factor is irrelevant. Quality and Value disappeared awhile ago. I have bought exactly 12 items from QVC in the past year, mostly clothing, all at reduced prices and free shipping, returned none. I have about a dozen more items in my "wish list."

Now that Blair/Appleseeds is gone, started ordering from JCP. Received 3 turtlenecks for under $50 and am very happy with them. Will be buying more from JCP in the future.

I would never buy any high priced item--over $300--from TV.

@kaydee50 You said it! I put on my Blair sweatshirt dress to eat breakfast this morning and thought sadly that if I had to buy this from QVC it would have cost at least $50. But then they aren't out of business either. Yet.

I buy a lot from Old Navy and Land's end for house-clothes, and from LL Bean for items I know I'll wear a long time because the price is about the same as QVC and the quality is there.

Re: The Curious Q Customer

RescueLover — Thu, 30 Oct 2025 14:52:47 GMT

@Sooner 🌻

I can’t wait to see LL Beans NEW Flagship store !!! ⭐️

Re: The Curious Q Customer

rockygems123 — Thu, 30 Oct 2025 16:25:42 GMT

@Gabidog

Have to respectfully disagree. As a long time customer this month I used the 25% off coupon which was a significant savings, encouraged me to purchase it.

$25 off on another offer and there was one more coupon, $10 off I believe.

Add free ship days / part days in there and there were additional savings. As-is can be really good too.

I think the Q has been offering more creative ways for the customer to save and to entice them to buy.

As for not expecting value and quality? It's there, those offers / coupons help with the value; there are lots of name brands to compare price and quality.

Re: The Curious Q Customer

Sooner — Thu, 30 Oct 2025 16:23:49 GMT

@RescueLover wrote:

@Sooner🌻

I can’t wait to see LL Beans NEW Flagship store !!! ⭐️

@RescueLover I didn't know they were getting one! I shopped in the old one in the 1980's!

Re: The Curious Q Customer

Mz iMac — Thu, 30 Oct 2025 16:32:26 GMT

@RescueLover wrote:

And recently LL Bean had a really great offer, but it was for New customers only. The way they worded it on their web site made it look like it was for everyone. Boy was I disappointed when I tried placing an order. 😩

@RescueLover I also get LLBean catalogs. Some things online are not in their catalog & vice versa including coupons & % off discounts.

If I see one online I CALL them (the catalog ph #), give my catalog # and ask nicely please include the "online offer" to my catalog discount(s). They always comply.

You can also get the same discounts ontop of the offline walk-in stores sales. Luckily I live near a LLBean store.

I am not an "online" shopper.

Re: The Curious Q Customer

RescueLover — Thu, 30 Oct 2025 17:42:43 GMT

Good to know !! @Mz iMac 🌻

THANK YOU… I’ll give that a try !! 😉

I also have a Bean store nearby.

Recently I wanted a large runner, but the store didn’t have it so had to order one instead.

I think they have the VERY BEST !!

Re: The Curious Q Customer

Mz iMac — Thu, 30 Oct 2025 19:04:13 GMT

@RescueLover

Re: The Curious Q Customer

RescueLover — Thu, 30 Oct 2025 20:33:18 GMT

@Mz iMac 🌻

I don’t know how you do that, but it’s VERY 😎 !!!

Re: The Curious Q Customer

shoekitty — Thu, 30 Oct 2025 22:54:40 GMT

qvc used to sell loads of high end jewelry. In fact they had one show once in a while with just these items. I have seen $32,000 pieces fly out. I have been customer since 1987, I used to buy everything here. I quit watching 2002, and rarely buy now They used to have the best, inspected, weighed, jewelry you coukd really trust. I heard thru the years even celebs bought jewelry here. One thing I miss? 14k, solid gold rings, and more solid gold jewelry. I bought so many gemstone rings, all solid gold for me, family and gifts. All quality and unique at decent prices. They are gone. Small selection now. They need to bring that back, there is a market. I always trusted the Q to buy gold rings and gemstone. Now most is throw away stuff. They do have nice silver jewelry, but even that I notice is being mixed, coated or cheapened But they do have some excellent brands for silver

Re: The Curious Q Customer

San Antonio Gal — Fri, 31 Oct 2025 01:39:01 GMT

@kaydee50 wrote:

I would never buy any high priced item--over $300--from TV.

I've purchased many over 300.00 priced items online/tv with no problem. Do you have to shop local if the price is over $300 @kaydee50 ?

Re: The Curious Q Customer

kaydee50 — Fri, 31 Oct 2025 04:24:38 GMT

@San Antonio Gal Yes. At a certain price point, I would want to see the item in person before buying.

Re: The Curious Q Customer

songbird — Fri, 31 Oct 2025 13:37:31 GMT

Every retailer has a target audience. For QVC its, older and retired. There are a few that still work. Elderly have houses that are paid for. So they have some disposable income. In periods of inflation, that changes. So most retirees watch what they spend.

Re: The Curious Q Customer

ajsidney12 — Fri, 31 Oct 2025 13:55:26 GMT

@Sooner @RescueLover To clarify, the L.L. Bean store in Freeport ME is undergoing extensive renovations, there will not be a new location or "new flagship" (just reimagined same store). It has been ongoing for a year or so.

Re: The Curious Q Customer

jlkz — Fri, 31 Oct 2025 14:47:17 GMT

@Gabidog

As a poster recommended above, please break up the solid block of black ink with paragraphs: use the return key to create the break.

You'd get many more readers nd possibly great info with the increased viewers. It is a demonstrated fact that folks quickly peruse a screen and the eyes will land on white space ( created by the return key ) and start to read. No space, skip by as too much effort and folks like to skim by.