topic Re: Refunds on Returns.... in Q Talk

Refunds on Returns....

SweetSpice — Mon, 13 Oct 2025 13:53:03 GMT

Has anyone had issues with "Refunds" on "Returns"? I just checked my order status and I had not been issued any "Refund" from the beginning of this past "September"! If I had not checked I wonder if I would have been refunded! Why is it taking over a month for a refund?

Re: Refunds on Returns....

I am still oxox — Mon, 13 Oct 2025 13:59:36 GMT

They just take a long time if you use the prepaid label, its seems to take forever like 5 weeks to reach the location

Re: Refunds on Returns....

Kachina624 — Mon, 13 Oct 2025 14:28:15 GMT

@SweetSpice. If you've tracked your returns and know they've been received, call CS, they'll verify them and can immediately issue refunds.

QVC unethically likes to use our money as long as possible.

Re: Refunds on Returns....

wagirl — Mon, 13 Oct 2025 17:02:50 GMT

I agree with @Kachina624 --I give them 2 weeks and then I will use Live Chat--if/when it works??-- and get my refund back right away.

Re: Refunds on Returns....

spabar — Mon, 13 Oct 2025 21:00:40 GMT

They take forever to refund, but ever notice how fast they put a hold on your card?

Re: Refunds on Returns....

MoonieBaby — Mon, 13 Oct 2025 21:39:27 GMT

They take your money faster than the speed of light, but drag their feet returning it.

Re: Refunds on Returns....

Goodie2shoes — Tue, 14 Oct 2025 03:17:20 GMT

Yes, I checked on the status of a return today that was sent back on 9/17 and noted my return was received on 10/3 but no refund had been processed yet. I called CS and a very nice CS rep went ahead and processed my refund.

Re: Refunds on Returns....

bluehydrangea — Tue, 14 Oct 2025 09:35:52 GMT

Same. All of my September returns were not refunded. I had to make a master list and call Customer Service and go thru each order with them. Turns out they were all recorded as being received back by them but the refunds were not processed. No explanation given. Just another reason to be cautious about buying these days.

Re: Refunds on Returns....

bargainsgirl — Tue, 14 Oct 2025 21:33:20 GMT

@SweetSpice wrote:
Has anyone had issues with "Refunds" on "Returns"? I just checked my order status and I had not been issued any "Refund" from the beginning of this past "September"! If I had not checked I wonder if I would have been refunded! Why is it taking over a month for a refund?

This slowness has been going on for a very long time. I always have to call! HSN and quick deliveries and quick refunds on returns. Annoying to have to call every time...

Re: Refunds on Returns....

Rosebud 06 — Wed, 15 Oct 2025 00:05:53 GMT

In the past 3 months I have returned 3 items. Every item according to tracking was delivered 2 weeks and I received no e-mail from the Q. I had to call for each item after 2 weeks. Of course the operator is full of apologies and then takes care of the refund. The only problem is it takes another 2 weeks to show up on your statement.

Re: Refunds on Returns....

shoekitty — Wed, 15 Oct 2025 01:46:32 GMT

@Kachina624 wrote:
@SweetSpice. If you've tracked your returns and know they've been received, call CS, they'll verify them and can immediately issue refunds.

QVC unethically likes to use our money as long as possible.

@ I imagine refund money earns interest for them. Imagine the amount of money they refund everyday. Also, wondering if they refund on certain days of the week like some places

Re: Refunds on Returns....

spabar — Wed, 15 Oct 2025 07:15:52 GMT

I am waiting on a refund for an item I mailed back on 9/22, and was received by QVC on 9/27. As of now, it is still not showing as returned. The reason I haven't called CS yet is because I'm curious to see how long it will take.

Re: Refunds on Returns....

Aim25 — Thu, 30 Oct 2025 19:37:06 GMT

That AND now I'm seeing all my refunds go to QVC credit, even though I chose refund to my original payment. My sister is seeing this too. I reached out to customer service and someone from their Finance dept is supposed to call me in 2 days. We'll see. I'm not buying anything else from QVC right now until this is resolved.

Re: Refunds on Returns....

Lucylu12 — Thu, 30 Oct 2025 23:05:57 GMT

I always email QVCeasyreturns

provide all the information for the return and I get s refund before they even get the item back

used to be within a day or two from sending the email

lately it takes about 4 or 5 days

Re: Refunds on Returns....

shoekitty — Thu, 30 Oct 2025 23:45:20 GMT

personally, I think they just need to just get their act together. A little updated technology, and they can have a refund/ return program that actually works consistently.

I ordered a large order from Fawbushes in MN a little over a week ago. I am in CA. There were 2 pricier items that didn't work out. Sunday I wrapped them up, slapped return label on them returned to UPS , as it is down the block. Pkg was sent out Monday by UPS!!! , yesterday I received email the money was back to my card. That is quick. Other places do this as well No reason QVC can step up to the plate sand do this as well without having to call them, email them. I imagine they collect a bit of interest while $$$$ sits in their acct for a month or so

Re: Refunds on Returns....

Aim25 — Fri, 31 Oct 2025 18:52:21 GMT

UPDATE: Just spoke to two very nice reps. Kayla and a manager Jessica about this....she escalated it and I hope to hear that they are giving a refund to her in about 5 business days.

My mom returned 3 items in separate packages. One is not showing up. QVC tells me...go to the post office and talk to them!!!! NOT our issue when once it's in USPS hands how am I RESPONSIBLE??? My mom called 2 different times. The last person she spoke to, told her they had the product and the refund would be issued by today. nothing. I chatted with customer service on FB Messenger and they bascially said...tough. Told me to call and talk to a manager. I don't know why a customer service person can't escalate to a manager on their end or just TAKE CARE of the customer!!!!! The post office doesn't have any clue where my item is!!! We have been customers for OVER 30 years and I am about to send back about $700 worth of stuff that I have ordered in the past few months and my mom and sister will be too! It's sad that they cannot help. We always tell people that QVC is great and that if there's an issue they are always very helpful. Something has seriously changed and customer service seems to be lacking. Very very sad and disappointed.

Re: Refunds on Returns....

Lucylu12 — Fri, 31 Oct 2025 22:13:18 GMT

@Aim25 wrote:
UPDATE: Just spoke to two very nice reps. Kayla and a manager Jessica about this....she escalated it and I hope to hear that they are giving a refund to her in about 5 business days.

My mom returned 3 items in separate packages. One is not showing up. QVC tells me...go to the post office and talk to them!!!! NOT our issue when once it's in USPS hands how am I RESPONSIBLE??? My mom called 2 different times. The last person she spoke to, told her they had the product and the refund would be issued by today. nothing. I chatted with customer service on FB Messenger and they bascially said...tough. Told me to call and talk to a manager. I don't know why a customer service person can't escalate to a manager on their end or just TAKE CARE of the customer!!!!! The post office doesn't have any clue where my item is!!! We have been customers for OVER 30 years and I am about to send back about $700 worth of stuff that I have ordered in the past few months and my mom and sister will be too! It's sad that they cannot help. We always tell people that QVC is great and that if there's an issue they are always very helpful. Something has seriously changed and customer service seems to be lacking. Very very sad and disappointed.

Try contacting the Qvcsocilteam.com

They are always so helpful with situations and solving problems

Please try contacting them they are the best

Re: Refunds on Returns....

FranandZoe — Fri, 31 Oct 2025 22:18:40 GMT

Keeping track and checking on my returns and refunds feels like a fulll time job lately.