topic Unbelievable in Q Talk

Unbelievable

Jinpa — Sat, 20 Sep 2025 14:38:08 GMT

I ordered a Denim&co dress for an upcoming trip, BUT received a dress that isn't even sold on QVC, it's only sold on HSN. What is up? I never would have believed that if it didn't happen to me.

Re: Unbelievable

Puppy Lips — Sat, 20 Sep 2025 14:42:29 GMT

Oh my.

Well that is a new and different way for QVC to $crew things up.

Re: Unbelievable

LTT1 — Sat, 20 Sep 2025 15:15:26 GMT

@Jinpa @Puppy Lips

The two companies seem to be merging...and operations (along with growing pains) will be part of this.

Re: Unbelievable

Sooner — Sat, 20 Sep 2025 15:17:31 GMT

QVC has always had issues like this. It seems they think their things sell because of their fabulous hosts and not so much on quality, value and service these days.

Re: Unbelievable

Kachina624 — Sat, 20 Sep 2025 15:34:03 GMT

Both companies share the same warehouses, so it's possible an order could have been sent by mistake. Contac5 5he social team with your item # and see if they can expedite an exchange. Qvcsocialteam@qvc.com

Re: Unbelievable

Beammeupscotty — Sat, 20 Sep 2025 16:00:50 GMT

Hope you are able to exchange it in time for your trip! @Jinpa

Re: Unbelievable

Estellee — Sat, 20 Sep 2025 16:20:00 GMT

That's a new one, hadn't heard about that happening before.

Re: Unbelievable

They CallMe MRWILKES — Sat, 20 Sep 2025 16:48:38 GMT

While unfortunate, I can certainly see it happening considering the high degree of automation in shipping facilities.

The Bethlehem warehouse was designed to service both QVC and HSN and, as noted, the other facilities are being converted to joint use.

A mere unintentional change in the bar code could cause this. Almost 100% of the selection of the item from the shelf is computerized. Real people don't pull the item.

I've received odd, unordered items from shippers as diverse as Amazon and J Crew.

Definitely not unusual or inexplicable. AI will be in total control of your order shortly.

Re: Unbelievable

San Antonio Gal — Sat, 20 Sep 2025 16:44:48 GMT

I've recently received incorrect items from Walmart - on more than one occasion. Not a big deal. Things happen.

Re: Unbelievable

They CallMe MRWILKES — Sat, 20 Sep 2025 16:54:30 GMT

Not long ago I received a pair of corduroy trousers in a shipment from Polo. I didn't order them but they were my size! It didn't show up on the invoice at all and I wasn't billed.

I contacted customer service and they said just keep them!

Every company keeps an account to handle things such as this.

Re: Unbelievable

San Antonio Gal — Sat, 20 Sep 2025 17:04:38 GMT

@They CallMe MRWILKES wrote:
Not long ago I received a pair of corduroy trousers in a shipment from Polo. I didn't order them but they were my size! It didn't show up on the invoice at all and I wasn't billed.

I contacted customer service and they said just keep them!

Every company keeps an account to handle things such as this.

Same with Wal Mart @They CallMe MRWILKES . When I contacted cust serv, they told me to keep or donate the incorrect items.

That's great the cords from Polo were your size!

Re: Unbelievable

They CallMe MRWILKES — Sat, 20 Sep 2025 19:14:47 GMT

In accounting I've seen it called "Non Revenue Producing Sales"!

This accounts for the item removed from inventory, but no accompanying revenue.

Re: Unbelievable

Jk9 — Sat, 20 Sep 2025 19:02:42 GMT

With the two companies making changes, mistakes are going to happen. It also happens with other big companies and it's annoying when it happens to you, but that is just the reality of on line shopping. I hope you get your ordered item @Jinpa .