topic Re: WORST return policies... in Q Talk

WORST return policies...

bargainsgirl — Thu, 14 Aug 2025 13:06:33 GMT

I sent back a return which was received August 2. I had to call CS today to find out why I was not refunded yet. This is not the first time I've had to wait weeks for a return. This is making me very hesitant to make purchases. Luckily I tend to buy things that I am pretty certain I will keep but this pair of shoes was defective, QVC needs to fix this problem. HSN has MUCH better CS !!

Re: WORST return policies...

Group 5 minus 1 — Thu, 14 Aug 2025 13:31:27 GMT

Is it the waiting or wanting the refund on your CC? Generally these returns do show up,but take a while.

Because there are many posts about these return problems, it is why I am reluctant to purchase.

Re: WORST return policies...

wagirl — Thu, 14 Aug 2025 13:44:48 GMT

I haven't had much bad luck with returns. I usually wait a good 2 weeks from when I get the notifications that it is on its way after I mailed it back. Then I contact them, via Live chat ,with my order # and everytime CS has looked into it and I get my refund right then and there--then I get an email about it. This process has really convinced me not to do much shopping here. I agree about HSN--returns are much easier and faster too.

Re: WORST return policies...

ellaphant — Thu, 14 Aug 2025 13:49:07 GMT

my tried and true return process. I bring my return to mailbox express right near my home. I allow 2 days for package to be scanned. Once the return is scanned your refund can be processed. I call CS and give them the item number and ask if it's been scanned.

Refund issued on the spot. I forgot for 2 weeks once and called CS. Indeed it had been scanned but who knows where it was. Refund issued immediately. Q is such a mess!

Re: WORST return policies...

kaydee50 — Thu, 14 Aug 2025 13:52:52 GMT

@Group 5 minus 1 Agree. I only purchase when I'm 99% sure of keeping the item. And it seems an added hassle to have to call CS to remind them of a refund???

Re: WORST return policies...

RescueLover — Thu, 14 Aug 2025 13:58:55 GMT

I’ve posted this before…

WHY doesn’t Everyone use QEasyreturns.com 😉

It’s a Rapid Refund that I use ALL the time. Credit ASAP.

❤️ it !!!

Re: WORST return policies...

Catastrophe — Thu, 14 Aug 2025 14:02:14 GMT

I am also having the same problem. I give them enough time to process my return than I have to call and they say yes they have it and then they say I can refund that now. Not the QVC it was over 30 years ago. Quality-Value - Convenience. It has turned into a Talent Show and also, each host is trying to out do each other.

Re: WORST return policies...

Lisarr — Thu, 14 Aug 2025 14:09:44 GMT

You should use the Easyreturns email. Email them your return info, and you get your refund immediately. No waiting on them to receive it. It's super easy and fast.

email qvceasyreturns@qvc.com

Hope this helps,

Lisa

Re: WORST return policies...

vegan4ever — Thu, 14 Aug 2025 14:15:43 GMT

Amazon refunded $98.00 for defective clarisonic piece of junk my mistake ordering the company no longer in business my point sharing the story love Amazon this isn't my first experience with cs telling me they are giving me full refund without having the hassle of returning the item. Nice treatment coming from worldwide company. Like always expressed appreciation for cs rep who was very thoughtful.

Re: WORST return policies...

skatting44 — Thu, 14 Aug 2025 14:34:41 GMT

You might get an email from CS and you think all is good , but your account with your credit card does not show up right away . Also watch out for being charged return shipping on defective items and exchanges that are not in stock . I see that QVC has added a statement on the web return/exchange page abt their policy on not charging return fees on defective items . Maybe they need to retrain their staff that handle the returns/exchanges .

Re: WORST return policies...

skatting44 — Thu, 14 Aug 2025 14:40:00 GMT

@Catastrophe

I think QVC needs to change their name & rebrand themselves to something that is more apropos to their current " Social Entertainment " focus

I agree with you they no longer are a company living up to their original acronym QVC

Re: WORST return policies...

RescueLover — Thu, 14 Aug 2025 15:33:04 GMT

I’m sorry but all this complaining about returns is ………

(You fill in the blank, I’m starting to get a headache) 😂

QVC can’t make returns any easier. It’s so Quick and Easy!

Follow the instructions given here and you’ll be all set. Promise. Give it a try. 😉

Re: WORST return policies...

RescueLover — Thu, 14 Aug 2025 15:38:16 GMT

Follow the EASY step by step directions for RETURNS and EXCHANGES
from @Lisarr 💕

Re: WORST return policies...

Etoile308 — Thu, 14 Aug 2025 16:01:27 GMT

I think the title of this thread is misleading. I don't think there is anything worse about their return policy. The point of aggravation seems to be how long being credited for the return, not the policy to return.

I've not experienced a problem by going to my account and starting the return. I was credited a few days after my return was scanned at UPS.

Re: WORST return policies...

cjm61 — Thu, 14 Aug 2025 16:16:23 GMT

You are correct @Etoile308 , QVC actually has one of the best return policies. You can actually wear or try an item out and if it doesn't work or defective you get all your money back. If you just don't like it you just pay the shipping. Almost every other retailer wants the item returned in new condition or you get nothing back.

Your complaint @bargainsgirl is in the time frame. Follow QVC's return policy using easy returns. Usually, when customers follow a businesses guidelines they get quicker results. Keep in mind the credit card company does not actually credit your account immediately. That delay is solely on your credit card company. Mine can take up to 5 days sometimes.

Re: WORST return policies...

Pecky — Thu, 14 Aug 2025 17:16:04 GMT

@Lisarr wrote:
You should use the Easyreturns email. Email them your return info, and you get your refund immediately. No waiting on them to receive it. It's super easy and fast.

email qvceasyreturns@qvc.com

Hope this helps,
Lisa

@Lisarr I have posted this many times to email qvceasyreturns with the return info, order#, item# and tell them how you want to be refunded. I get an email 2-3 days from them that a refund was issued. Make sure you take it to the post office within 30 days or they will charge it back to you. It' so easy!

Re: WORST return policies...

OutOfTheBlue — Thu, 14 Aug 2025 17:21:29 GMT

@bargainsgirl

Ever since I started printing out my own return labels and filling out the return info. on the Q website, my returns have been processed within 5 days.

When I was still using the return lables that originally came with the item, my returns took weeks.

I found out that if I print the return label, and fill out all the return info. online...the returns process in less than half the time.

I always OPT for the UPS (united parcel) return, and NOT the USPS..since the USPS (post office) returns take much longer than the UPS returns -

why? I do not know.

Re: WORST return policies...

Biftu — Thu, 14 Aug 2025 18:54:22 GMT

I use the easy returns, scan and bring it to either the post office or UPS. Easy. I get an email right away confirming my return, but that's where the "easy" ends. I still wait for my item to be credited to my account. Never fails, i always have to contact the social team about my refund and the worse part is you have to wait ten days. However, they can see that it was returned and credit my account right away. Just glad I make very few returns. It's annoying.

Re: WORST return policies...

Rosebud 06 — Fri, 15 Aug 2025 16:30:09 GMT

What annoys me is QVC is quick on billing our credit card but so slow in credited our account. I have waited up to 3 weeks for a refund. I will think twice before ordering going forward. I am annoyed that I very rarely get a packing slip with an order. They don't always send a return label with the order either. I think it is time to shop H.S.N.they never send an order without an invoice.

Re: WORST return policies...

weez1987 — Fri, 15 Aug 2025 23:55:42 GMT

DO THE EXACT SAME THING ellaphant, AND IT WORKS EVERYTIME.