topic Social Team in Q Talk

Social Team

89135 — Wed, 06 Aug 2025 19:12:26 GMT

Has anyone heard from the Social Team today? I've sent a couple emails with no response..They are usually pretty prompt..

Re: Social Team

Mz iMac — Wed, 06 Aug 2025 19:57:53 GMT

@89135 YOu posted in the wrong forum area. Check in Customer Care

Re: Social Team

beckyb1012 — Wed, 06 Aug 2025 20:13:01 GMT

Maybe Social, Customer Care and IT are all working on the CC forum.

Re: Social Team

Mom2Dogs — Wed, 06 Aug 2025 20:47:21 GMT

Just an hour or so ago I sent a message to the social team, and I was given an answer very quickly....they are always very helpful.

Re: Social Team

Kachina624 — Wed, 06 Aug 2025 21:12:39 GMT

@89135. They seem to often not be on duty mornings, seeming to appear about mid- afternoon

Joust hang in there.

Re: Social Team

89135 — Wed, 06 Aug 2025 22:12:23 GMT

I just forwarded the message to them again..and yes, they are very helpful....I also called CS but hung up after being on hold for 13 minuites

Re: Social Team

89135 — Wed, 06 Aug 2025 22:39:10 GMT

Got a quick response...I will have to wait til the afternoons from now on

Re: Social Team

Rosebud 06 — Sat, 09 Aug 2025 00:41:20 GMT

I may be wrong if I am would someone tell me. I did an exchange in size for a pair of Sports Savvy pants on line. I checked first to make sure they had my size. After 2 weeks I never heard a word. I mailed it back right away. I called and the rep told me that my size was not available. They would issue me a credit, I thought that when you did an exchange on line that the item would be put aside for when they received your exchange. I sent an e-mail to the Social team and they answered within 24 hours and apologized and said they don't hold the item for when they receive your return. Never again will I make an exchange for size or color becuse their is no guarantee you will get it.

Re: Social Team

spabar — Sat, 09 Aug 2025 06:58:53 GMT

@Rosebud 06 wrote:
I may be wrong if I am would someone tell me. I did an exchange in size for a pair of Sports Savvy pants on line. I checked first to make sure they had my size. After 2 weeks I never heard a word. I mailed it back right away. I called and the rep told me that my size was not available. They would issue me a credit, I thought that when you did an exchange on line that the item would be put aside for when they received your exchange. I sent an e-mail to the Social team and they answered within 24 hours and apologized and said they don't hold the item for when they receive your return. Never again will I make an exchange for size or color becuse their is no guarantee you will get it.

@Rosebud 06 When I want to exchange something, I call CS first. They order the replacement, and say to make sure I return the original within 10 days.

Re: Social Team

Rosebud 06 — Sun, 10 Aug 2025 00:29:10 GMT

To Spabar Thank You for your response. I didn't think to do that.. I appreciate knowing that. The next time I will do just as you say.