topic Re: There is no "track your return!" in Q Talk

There is no "track your return!"

Jackhound Mom — Fri, 31 Jul 2015 23:56:47 GMT

8 days later and the status unavailable is still there, nothing else! What's up Q?

Re: There is no "track your return!"

lucymo — Sat, 01 Aug 2015 00:23:24 GMT

@Jackhound Mommie wrote:
8 days later and the status unavailable is still there, nothing else! What's up Q?

Hi Jackhound, my last return did exactly what yours is doing. Yesterday I went on my order page and it showed the item had been returned and the exchange item is 'in process'. Hope yours works out for you soon.

Re: There is no "track your return!"

Beth-QVC — Sat, 01 Aug 2015 00:24:16 GMT

@Jackhound Mom

Please send me an email to QVCSocialTeam@qvc.com with the order number and I will be happy to check your order out!

Beth QVC

Re: There is no "track your return!"

Jackhound Mom — Sat, 01 Aug 2015 11:56:17 GMT

Thanks Lucy for letting me know how your return went! Have a great weekend!

Re: There is no "track your return!"

Jackhound Mom — Sat, 01 Aug 2015 11:58:11 GMT

Hi Beth,

I'll try it, thank you!

Re: There is no "track your return!"

Jackhound Mom — Sat, 01 Aug 2015 14:57:44 GMT

No answer from Beth via e-mail.....

Re: There is no "track your return!"

Jackhound Mom — Sat, 01 Aug 2015 21:48:58 GMT

Beth called and will forward problems to proper people. Thank you!

Re: There is no "track your return!"

CalminHeart — Sun, 02 Aug 2015 10:26:01 GMT

I've never seen the 'track my return' do anything. The return labels are parcel post and they don't get scanned by USPS unless you ask for it when you drop it off. But they don't get scanned as they move through USPS either.

I never use Q's labels unless it is a bulky item. I print and buy priority mail postage at USPS.com. It includes tracking and delivery confirmation emails sent every time it's scanned by USPS. And priority mail is cheaper than Q's labels. Fyi, you won't get the discounts if you pay for priority mail at the store or post office.

Re: There is no "track your return!"

Tinkrbl44 — Sun, 02 Aug 2015 22:12:58 GMT

@CalminHeart wrote:
I've never seen the 'track my return' do anything. The return labels are parcel post and they don't get scanned by USPS unless you ask for it when you drop it off. But they don't get scanned as they move through USPS either.

I never use Q's labels unless it is a bulky item. I print and buy priority mail postage at USPS.com. It includes tracking and delivery confirmation emails sent every time it's scanned by USPS. And priority mail is cheaper than Q's labels. Fyi, you won't get the discounts if you pay for priority mail at the store or post office.

That's what I do ..... no more using the QVC return labels ..... the last time I did, it took 18 days to go back and get processed!

Re: There is no "track your return!"

Jackhound Mom — Sun, 02 Aug 2015 23:14:07 GMT

Thank you both for answering and for suggestions! 18 days is way too long for any return! I try so hard to only buy what will absolutely work so I don't have to return anything...

Anyway, happy shopping!

Re: There is no "track your return!"

DiAnne — Wed, 05 Aug 2015 15:38:18 GMT

I have noticed this both on returns and orders. I checked on an order repeatedly and got no tracking available and a week later it is on my front porch. I just checked on a return that I left at post office a couple of days ago and again no tracking available! Is this the new norm or are they going to fix this?

Re: There is no "track your return!"

tampalady — Thu, 06 Aug 2015 20:51:41 GMT

I think someone was listening because I checked on my orders and I now have tracking going on. Thank you for correcting this problem and hope it stays fixed.

Re: There is no "track your return!"

blackhole99 — Sat, 08 Aug 2015 01:45:48 GMT

@CalminHeart wrote:
I've never seen the 'track my return' do anything. The return labels are parcel post and they don't get scanned by USPS unless you ask for it when you drop it off. But they don't get scanned as they move through USPS either.

I never use Q's labels unless it is a bulky item. I print and buy priority mail postage at USPS.com. It includes tracking and delivery confirmation emails sent every time it's scanned by USPS. And priority mail is cheaper than Q's labels. Fyi, you won't get the discounts if you pay for priority mail at the store or post office.

I don't know where you live, but our post office scans all parcel post packages and every where the package is dropped it gets scanned. I can track my package on the USPS website from our local post office to the destination. I have never had a problem with returns as long as I used the prepaid label.

Re: There is no "track your return!"

blackhole99 — Sat, 08 Aug 2015 01:48:51 GMT

Forgot to say you need to copy your tracking number from the prepaid label to track your package.