topic Re: Live Chat in Q Talk

Live Chat

Suneshine — Sat, 19 Jul 2025 15:14:03 GMT

Is Live Chat not an option anymore? The last few times I tried, including just now, the feature does not work.

Re: Live Chat

TheMemphisVette — Sat, 19 Jul 2025 15:18:13 GMT

the browser i use makes a difference for me

Chrome - does not open chat box

Edge - does open chat box

Re: Live Chat

Estellee — Sat, 19 Jul 2025 15:24:50 GMT

@Suneshine I use Chrome, works for me.

Re: Live Chat

Suneshine — Sat, 19 Jul 2025 15:44:56 GMT

I have been on phone hold for 45 minutes for customer service. Tried the "Live Chat" feature a few times over the past two days with no success. This is a "bill to ship to" gift and it looks like it might be a double shipment. The last thing I want is for the recipient to have to do anything to make a return.

Re: Live Chat

on the bay — Sat, 19 Jul 2025 15:49:28 GMT

@TheMemphisVette wrote:

the browser i use makes a difference for me

Chrome - does not open chat box

Edge - does open chat box

I'm on chrome and I used it a few days ago and it worked right away

and was very helpful.

Again, I think it is never our browsers, nor our devices-just another day in the twilight zone of the QVC websites!

Some it works, no matter what they are using and some it doesn't.

That is my experience anyway. Every single time.

Re: Live Chat

Sakuya — Sat, 19 Jul 2025 15:59:58 GMT

@Sunrshine - Try emailing the social team. They are very helpful.

Re: Live Chat

loriqvc — Sat, 19 Jul 2025 16:02:44 GMT

Lately, I've found that opening a Chrome incognito window and launching the chat there is the only way to guarantee it will stay live. Even though I regularly clear my cache and cookies, it seems the QVC website always has some gremlins hiding in the corners to interfere with functionality.

Re: Live Chat

on the bay — Sat, 19 Jul 2025 16:06:20 GMT

@Sakuya wrote:
@Sunrshine - Try emailing the social team. They are very helpful.

I did email the social team re my ongoing problem with images and as always they were very responsive but asked me to send a screenshot and then said they would forward it to IT.

It is still a problem.

I agree they are wonderful in resolving shipping, order, refunds, etc. problems but cannot resolve issues with IT.

QVC seems to be the only website I've ever been on that has these recurrent wierd, diverse, and unexplainable problems!

Re: Live Chat

elated — Sat, 19 Jul 2025 16:17:49 GMT

@Suneshine wrote:
I have been on phone hold for 45 minutes for customer service. Tried the "Live Chat" feature a few times over the past two days with no success. This is a "bill to ship to" gift and it looks like it might be a double shipment. The last thing I want is for the recipient to have to do anything to make a return.

Do you have two orders on your Order Status page? Do you have two tracking numbers? Why would you think it is a double shipment? Just wondering.

Re: Live Chat

Mz iMac — Sat, 19 Jul 2025 23:43:19 GMT

@Suneshine Use the number on the TV if you want to speak w/a human.....

1-800-345-1515

Press 1 (don't listen to the message)

Press 0

Re: Live Chat

stevieb — Sun, 20 Jul 2025 00:12:54 GMT

@Suneshine I've found that the chat link at the bottom of the page is not always functional. Enter Live Chat in the search box and it will direct you to a 'contact us' page which contains another way to reach chat that seems to work better for me.

Re: Live Chat's

Suneshine — Sun, 20 Jul 2025 00:22:36 GMT

On my Order Status page the order is listed twice. I did order two of the Home Reflections TSV the other day but they were both on the same order. I guess they are being shipped separately but the way the status page looks makes me nervous. I don't like to make returns which I why I will not order clothing from QVC. Returns are too much of a headache.

Re: Live Chat

Suneshine — Sun, 20 Jul 2025 00:25:16 GMT

stevieb- Thank you for that information.

Re: Live Chat's

loriqvc — Sun, 20 Jul 2025 16:27:13 GMT

@Suneshine - Check the order number in the grey header line for each item being displayed on the Order Status page. If it is the same for both of the items you see, the system is showing just what you have described—that you placed an order for two items at the same time. You can also click into the order, and you should see both items on one screen there to confirm the same thing. This happens in the system anytime you have different/multiple items in the same order. They may ship separately or they may ship together, but the format on the Order Status page will stay the same.

Here's an example from my orders; note that the order number is the same, indicating that I bought both of these pan sets at the same time:

ETA: The only exception is if you buy multiples of the same item for delivery to the same address. For example, if I had ordered two of the blue pans instead of a blue and a green pan, the Order Status page would show just one entry, and I'd have to click into the order details for a confirmation that two of the item were ordered.

Re: Live Chat

newjersey — Mon, 21 Jul 2025 15:49:21 GMT

It has not worked for me for many months now.

Re: Live Chat

Suneshine — Sat, 26 Jul 2025 18:28:57 GMT

Well, still no resolution on this issue of (2) Home Reflections TSV's sent as a gift to my niece in Texas. One was delivered on Wednesday but QVC has no idea where the second one is. Still saying in process but it has the tracking number associated with the first one so in is showing as delivered. I have spent so much time on hold and with customer service for this gift that was for someone who is post surgery. The Chat Live feature once again does not work either. The representative disconnected the call after I asked to speak with a supervisor. She told me I would get the same answer. This is not good.

Re: Live Chat

elated — Sat, 26 Jul 2025 22:43:39 GMT

@Suneshine wrote:
Well, still no resolution on this issue of (2) Home Reflections TSV's sent as a gift to my niece in Texas. One was delivered on Wednesday but QVC has no idea where the second one is. Still saying in process but it has the tracking number associated with the first one so in is showing as delivered. I have spent so much time on hold and with customer service for this gift that was for someone who is post surgery. The Chat Live feature once again does not work either. The representative disconnected the call after I asked to speak with a supervisor. She told me I would get the same answer. This is not good.

@Suneshine Have you tried emailing QVCsocialteam@qvc.com? Hopefully, they will get a resolution. I know it is frustrating.

Re: Live Chat

Suneshine — Mon, 28 Jul 2025 00:08:14 GMT

I haven't tried e-mailing the social team. Where exactly do I do that? I thought I would have been able to procure the information from customer service. My last call to customer service was yesterday and I still have not received a return call or email. The second shipment is still in process but the tracking number has it delivered but it clearly was not delivered. What a mess!!! And this was a gift. This is so disappointing.