topic Re: Got a message from QVC in Q Talk

Got a message from QVC

songbird — Thu, 24 Jul 2025 12:01:34 GMT

I've never had this before. The message said that a particular clothing item had been attached to my account by mistake. But that rest assured, this error has been located and pulled from my account. Has this happened to anyone else? I've saved the message.

Re: Got a message from QVC

PhilaLady1 — Thu, 24 Jul 2025 12:20:38 GMT

WOW, no. Your post made me check my order status. Wonder how could that happen. Maybe a 'human error' where someone manually inputted your qvc account number by mistake instead of someone else's similar account number? I don't see it as a system or electronic error. Hmmm...that's odd.

Re: Got a message from QVC

micjenang — Thu, 24 Jul 2025 12:28:06 GMT

Yes i got one too that a Susan Graver tank had been charged to my account.

Re: Got a message from QVC

PhilaLady1 — Thu, 24 Jul 2025 20:11:11 GMT

Oh.. then it does seem like a systems error and not an individual typing the wrong number.

Re: Got a message from QVC

Venezia — Thu, 24 Jul 2025 12:43:01 GMT

That sounds very odd to me. And I'm assuming the emails have been verified?

@songbird @micjenang - Did you check your accounts to see if anything shows up?

Re: Got a message from QVC

Katrinka23 — Thu, 24 Jul 2025 20:58:49 GMT

I received the same email but no Susan Graver item has been added to my account as of now

I would think it would be in QVC's best interest to post information about this email on their website. One thing I did notice was that this email came from "QVC Customer Care" and it usually says "Customer Care QVC". It was just such a strange message.

Re: Got a message from QVC

AnjalenaQVC — Thu, 24 Jul 2025 13:12:26 GMT

This post has been removed by QVC because of foul language

Re: Got a message from QVC

GYMGAL — Thu, 24 Jul 2025 13:23:46 GMT

Same thing happenedf to me. I rarely order anything from them or HSN anymore.

Re: Got a message from QVC

DJs mom — Thu, 24 Jul 2025 13:31:52 GMT

This happened to me yesterday also. I received an app notification. The Graver tank was added to 2 orders on my account. My billing information but someone else's name and shipping information. One was an address in Colorado and the other an address in New York. I called CS and he said they are aware. It is a system error due to QVC trying something new. The CS reps have a group chat and the agent said they were discussing this in that chat because they have been receiving many calls about this mix up. Since I didn't receive a text or an email, he added my case to the group chat because mine was an app notification. Also my case was different because although the rep could see the tank added to one of my orders, he didn't see it on his end added to another order. He also could not see what I saw and that was someone else's name and address as the shipping address. What he saw on his end was different than what I saw on my end on the computer. He took notes and added them to the CS group chat so other agents could be aware of this.

Re: Got a message from QVC

DJs mom — Thu, 24 Jul 2025 13:32:39 GMT

@Venezia wrote:
That sounds very odd to me. And I'm assuming the emails have been verified?

@songbird @micjenang - Did you check your accounts to see if anything shows up?

@Venezia it is true and QVC is aware of the problem as they have been getting many calls about it.

Re: Got a message from QVC

Starpolisher — Thu, 24 Jul 2025 13:36:04 GMT

I got the same message, yesterday. I checked my account but did not find the item. 🤔

Re: Got a message from QVC

Venezia — Thu, 24 Jul 2025 13:53:37 GMT

They were trying something new??? And it resulted in items being added to other customers' orders?

Words almost fail me - WTH is going on with QVC? Who on earth do they have in their I.T. department, who doesn't know how to test a change before implementing it into the live system?

The very fact that someone could see another person's name and shipping address is an appalling breach of confidentiality. It's a security issue.

I've shopped with QVC for decades, but there is no way I trust their system now. It's a major reason I never store any CC information with them.

Maybe others are right, and their time truly has passed.

Re: Got a message from QVC

Still Raining — Thu, 24 Jul 2025 14:02:05 GMT

Could be the scammers are very busy this week. I got one from AT&A, a call and a message, which seemed to actually come from them. Warning me that I had added 2 iPhone 16s to my account. As if!!!

Be very careful, they are looking more and real.

Re: Got a message from QVC

AZfem — Thu, 24 Jul 2025 14:04:03 GMT

Yes I got this message too.

Re: Got a message from QVC

Bonkers1 — Thu, 24 Jul 2025 14:05:09 GMT

Same here, Susan Graver top but didn't find it on my account.

Re: Got a message from QVC

DJs mom — Thu, 24 Jul 2025 14:06:41 GMT

@Venezia even more scarier to me was that what the CS agent was seeing on his screen was not what was showing on my order status. He did not know I was seeing someone else's name and address as the shipping address. I had to read that information to him so he could report it. He said QVC was trying out something new where there were texting people order updates. I told him I did not receive a text, I received an app notification. He was puzzled by that and also noted that. The tank appeared on 2 orders that had been canceled by QVC. They were waitlist orders and once I scrolled down past what I ordered, I saw the SG tank and someone else's name & address on my orders. Another weird thing was the app notification said my order was cancelled. I knew the waitlist orders were canceled. They were ordered in May. That piqued my interest to put in the order number and that's how I noticed the SG tank on my order. I checked a different order that was also canceled in May and also saw the same SG tank on that order. Whatever QVC is trying is an epic fail!

Re: Got a message from QVC

just wonder — Thu, 24 Jul 2025 14:12:31 GMT

I got that same email

Re: Got a message from QVC

twinsister — Thu, 24 Jul 2025 14:13:49 GMT

I received the same message this morning.

Re: Got a message from QVC

Effie54 — Thu, 24 Jul 2025 14:19:43 GMT

@songbird Yes, I got the same email this morning about a Susan Graver tank that I never ordered. I thought it was odd. It has not shown up on my orders, and it had better not show up on my bill.

Re: Got a message from QVC

SactoSue — Thu, 24 Jul 2025 16:07:05 GMT

This sounds scammy to me.

A way for someone not QVC to get access to your payment methods.

First of all, I would delete all the payment information you have with QVC for the time being. Then I would call customer service and keep a record of this call. Make QVC CS give you the information they have.

Then check your credit card or payment site to look for unauthorized charges.

Also, check your account details to make sure another shipping address has not been added without your authorization, and all the information listed is accurate. If you have a printer, I would print a copy of this and date it for your reference.

Then go through Order Status and carefully review all the listings, including the "Cancelled" orders. My Order Status is very messed up. I cannot search for items ordered 3 weeks ago without using the order or item #. It is not listing items correctly for me.

This is potentially a very serious issue.