topic Re: Slow Processing Of Orders in Q Talk

Slow Processing Of Orders

Sapphiregal — Wed, 02 Jul 2025 20:58:21 GMT

I placed an order on 6/27 for a pair of Skechers that were in stock, not on waitlist. It still shows "preparing your order". What is the deal with that?!!!! And, of course, the option to cancel is not available!

Re: Slow Processing Of Orders

D Kay — Thu, 03 Jul 2025 00:59:45 GMT

Weeks, not days, is the norm. This subject is discussed here frequently. A few get items right away. many do not.

Re: Slow Processing Of Orders

SharkE — Wed, 02 Jul 2025 21:31:57 GMT

Why I see something I'm interested in I first check Amazon or Walmart, Macy's before I give in to QVC.

Sometimes , I just pay for it to get here faster that can light a fire under somebody's rear.

Re: Slow Processing Of Orders

hannahleah — Wed, 02 Jul 2025 21:58:14 GMT

I have experienced long delays on orders taking a week to be prepared for delivery and then another week for my order to be delivered. It is unacceptable to have to wait two weeks for orders to be delivered. Now I understand why Amazon is so popular!

Re: Slow Processing Of Orders

bellaartiste — Wed, 02 Jul 2025 22:30:05 GMT

This delay in processing has been going on a while now. No cancellation once it is in their system.... ever.

What I don't appreciate is when a TSV is ordered, and shortly after it moves to Advance Order. It was not mentioned in the early part of the presentation. I ordered the recent Joan Rivers shirt. I walked away, and checked later and it went into advanced order.

The Q looses customers everyday because they are not being forthright.

Re: Slow Processing Of Orders

Tupe — Wed, 02 Jul 2025 23:22:58 GMT

I placed an order on June 15 for the sheets TSV. It's still in the processing phase. The social team looked into it and they said it was held up in the Ontario warehouse. I still see no movement. Heck. I could drive down to Ontario, get lunch and be home again before dinner and pick it up myself.

Re: Slow Processing Of Orders

stellabystarlight — Wed, 02 Jul 2025 23:55:03 GMT

Sometimes, large groups in the processing centers are on vacation at this time.

Re: Slow Processing Of Orders

Kachina624 — Thu, 03 Jul 2025 00:44:52 GMT

@hannahleah @Tupe @Sapphiregal

I think often the TSV is scheduled but often doesn't arrive at the warehouse in time. This must be a nightmare for someone at the Q.

International shipping seems to be in chaos due to the tariff situation, and it's not just QVC.

Re: Slow Processing Of Orders

Desertdi — Thu, 03 Jul 2025 01:02:42 GMT

@Kachina624 wrote:
@hannahleah @Tupe @Sapphiregal

I think often the TSV is scheduled but often doesn't arrive at the warehouse in time. This must be a nightmare for someone at the Q.

International shipping seems to be in chaos due to the tariff situation, and it's not just QVC.

@Kachina624

Lots of empty shelves in the stores around here...(and the stuff they DO have, isn't worth buying.) di

Re: Slow Processing Of Orders

rockygems123 — Thu, 03 Jul 2025 02:18:16 GMT

@Sapphiregal wrote:
I placed an order on 6/27 for a pair of Skechers that were in stock, not on waitlist. It still shows "preparing your order". What is the deal with that?!!!! And, of course, the option to cancel is not available!

@Sapphiregal

My orders from 6/7 arrived today 7/2.

Re: Slow Processing Of Orders

Parischic — Thu, 03 Jul 2025 04:31:40 GMT

My last order was coming from the Ontario warehouse, it took 6 weeks to ship. I now shop at Amazon or ULTA

Re: Slow Processing Of Orders

spabar — Thu, 03 Jul 2025 07:57:46 GMT

@stellabystarlight wrote:
Sometimes, large groups in the processing centers are on vacation at this time.

@stellabystarlight - this has been going on for many months.

Re: Slow Processing Of Orders

Kitty Galore — Thu, 03 Jul 2025 12:05:45 GMT

@bellaartiste wrote:
This delay in processing has been going on a while now. No cancellation once it is in their system.... ever.

What I don't appreciate is when a TSV is ordered, and shortly after it moves to Advance Order. It was not mentioned in the early part of the presentation. I ordered the recent Joan Rivers shirt. I walked away, and checked later and it went into advanced order.
The Q looses customers everyday because they are not being forthright.

@bellaartiste agree with all ! I especially notice the advsnced order thing lately . What really gets me though is when I want to cancel after a week being in process I cant cancel . once in there system like you stated forget cancellation, and I mean Ever !!! Either ship or let us cancel !

Re: Slow Processing Of Orders

Kitty Galore — Thu, 03 Jul 2025 12:08:16 GMT

@Sapphiregal wrote:
I placed an order on 6/27 for a pair of Skechers that were in stock, not on waitlist. It still shows "preparing your order". What is the deal with that?!!!! And, of course, the option to cancel is not available!

@Sapphiregal of course it isn't !🤯

Re: Slow Processing Of Orders

Kitty Galore — Thu, 03 Jul 2025 12:10:30 GMT

@Desertdi wrote:
@Kachina624 wrote:
@hannahleah @Tupe @Sapphiregal

I think often the TSV is scheduled but often doesn't arrive at the warehouse in time. This must be a nightmare for someone at the Q.

International shipping seems to be in chaos due to the tariff situation, and it's not just QVC.
@Kachina624

Lots of empty shelves in the stores around here...(and the stuff they DO have, isn't worth buying.) di

@Desertdi haven't noticed empty shelves in my area at this time anyways.

Re: Slow Processing Of Orders

nycalady — Thu, 03 Jul 2025 16:30:00 GMT

@Sapphiregal In the future, you may want to order directly from the Skechers site, they have a decent loyalty program, coupons & free shipping. Items arrive in a timely manner.

Re: Slow Processing Of Orders

Jacie — Thu, 03 Jul 2025 17:30:34 GMT

I have always said that Pony Express was faster

Re: Slow Processing Of Orders

TVLand — Thu, 03 Jul 2025 17:37:29 GMT

How about very SLOW PROCESSING OF ....CREDITS..my returns ..have BEEN sitting since June 24,,,,!,,,

Re: Slow Processing Of Orders

wagirl — Fri, 04 Jul 2025 14:22:38 GMT

I need to remember all this BEFORE I order---at least from here--now I got an order from HSN on about 4 days---I was amazed---but one order took 3 weeks ---what really tees me off, is when you can't cancel those orders!!! Have a couple right now that were ordered a week ago and are still processing-----I also check other websites before ordering from here, usually--- can get them faster, for less and free returns. 😤