topic Re: RETURNS TO QVC in Q Talk

RETURNS TO QVC

CABRIT — Mon, 23 Jun 2025 22:50:01 GMT

I try not to return too many items, but the process now has become almost too difficult. Sometimes they include a label, most times not! I don't have a printer at the moment, so I have to ask someone to print it for me. Life is becoming more and more stressful, and this just adds to it.
I find it hard to believe that this is helping QVC's bottom line. They've pared down everything possible. Prices have skyrocketed, especially jewellery. Items I paid hundreds for now cost thousands!

The C for convenience has gone, V for value is questionable, and Q for quality is also way down. I won't mention specific brands, except for DENIM & CO, where the quality still remains.

Re: RETURNS TO QVC

Bhvbum — Mon, 23 Jun 2025 23:10:28 GMT

I'm so glad you brought this up, I'm beginning to panic. I haven't returned but just a few items in the past 25 years. But in the last six months there have been a few. QVC has always been very good to advise when USPS/UPS scans the return barcode, with a update they received it. I've got about a half a dozen items stretching back to May I have no idea their status.

I called last week to talk to CS and decided to give it a little more time. I have nothing to prove that I returned these items other than I completed the packing slip, put their label on the original packaging, and took it to USPS or UPS.

Doesn't QVC do a monthly recap of purchases and returns?

Re: RETURNS TO QVC

RescueLover — Mon, 23 Jun 2025 23:10:36 GMT

I almost always get a return label. The times I don’t are often when the item is shipped directly from the vendor and not QVC. 🤗

Re: RETURNS TO QVC

Tissyanne — Mon, 23 Jun 2025 23:21:51 GMT

I find the return process easy.

I email QVC easy returns with the details about my return. I hear from them in about a week letting me know my refund is processed, and to return my item.

On my account under orders I select start a return, and follow the instructions. I always choose QR code, and they email me the code immediately.

Take package to the place you selected UPS OR USPS. Show the QR code to them,, and they print the label and put it on my package.

When the QR code is scanned QVC knows you have returned the item.

You track your return under your orders.

Re: RETURNS TO QVC

Bookplate — Mon, 23 Jun 2025 23:21:21 GMT

I don't have a printer either but I find the new returns procedure to be very convenient. I have a UPS store near me so I chose them for my returns. I use the "start a return" link on my online order form, answer a few questions, and they send me a QR code. I just package up the return without a label, take it to my UPS store and show them the QR code on my phone. They print out the return label and give me a receipt. I get an email from QVC within a few hours telling me the return is on its way to them. If the post office is closer to you than a UPS store, you have the option of using them for your returns.

Re: RETURNS TO QVC

Bhvbum — Mon, 23 Jun 2025 23:30:15 GMT

@Tissyanne wrote:
I find the return process easy.

I email QVC easy returns with the details about my return. I hear from them in about a week letting me know my refund is processed, and to return my item.

On my account under orders I select start a return, and follow the instructions. I always choose QR code, and they email me the code immediately.

Take package to the place you selected UPS OR USPS. Show the QR code to them,, and they print the label and put it on my package.

When the QR code is scanned QVC knows you have returned the item.

You track your return under your orders.

.

Why isn't that happening with the label that QVC provides that has the barcode on it , that you put on the package?

(these are the shipping labels that were included with the item I received.)

in the past I've gotten a notice, but the last few items I returned, I've received nothing to say the items are in the system going back,

Re: RETURNS TO QVC

Mz iMac — Mon, 23 Jun 2025 23:30:45 GMT

@Bhvbum wrote:

I have nothing to prove that I returned these items other than I completed the packing slip, put their label on the original packaging, and took it to USPS or UPS.

@Bhvbum You should have DEMANDED a receipt. Same has the tracking #(s) on it.

Re: RETURNS TO QVC

Bhvbum — Mon, 23 Jun 2025 23:32:27 GMT

@Mz iMac wrote:
@Bhvbum wrote:

I have nothing to prove that I returned these items other than I completed the packing slip, put their label on the original packaging, and took it to USPS or UPS.

@Bhvbum You should have DEMANDED a receipt. Same has the tracking #(s) on it.

When I go to the post office there is a huge bin just like a mail slot that you put your package in. There is no one there to give me a receipt.

Re: RETURNS TO QVC

Mz iMac — Tue, 24 Jun 2025 02:36:01 GMT

@Bhvbum I have never heard of a PO or a UPS office w/no humans to help you. What do you do if you need to purchase stamps or any type of special (ex: over night) deliveries?

Re: RETURNS TO QVC

San Antonio Gal — Tue, 24 Jun 2025 03:09:59 GMT

I always get a return slip with my orders. I rarely return, but if I do, I stick the bag in my mailbox at my home. I don't drive anywhere to return an item.

Re: RETURNS TO QVC

spabar — Tue, 24 Jun 2025 08:17:50 GMT

@Bhvbum wrote:
I'm so glad you brought this up, I'm beginning to panic. I haven't returned but just a few items in the past 25 years. But in the last six months there have been a few. QVC has always been very good to advise when USPS/UPS scans the return barcode, with a update they received it. I've got about a half a dozen items stretching back to May I have no idea their status.

I called last week to talk to CS and decided to give it a little more time. I have nothing to prove that I returned these items other than I completed the packing slip, put their label on the original packaging, and took it to USPS or UPS.
Doesn't QVC do a monthly recap of purchases and returns?

@Bhvbum - there is a tracking number on the label. Also, if you go to your account, and click on the order, there is an option to track your return.

Re: RETURNS TO QVC

spabar — Tue, 24 Jun 2025 08:22:49 GMT

@Bhvbum wrote:
@Mz iMac wrote:
@Bhvbum wrote:

I have nothing to prove that I returned these items other than I completed the packing slip, put their label on the original packaging, and took it to USPS or UPS.

@Bhvbum You should have DEMANDED a receipt. Same has the tracking #(s) on it.
When I go to the post office there is a huge bin just like a mail slot that you put your package in. There is no one there to give me a receipt.

@Bhvbum - you have to hand it to a clerk, and they will give you a receipt. Another option is to schedule a pickup from your home.

Re: RETURNS TO QVC

CalminHeart — Tue, 24 Jun 2025 11:25:32 GMT

@Bhvbum wrote:
I'm so glad you brought this up, I'm beginning to panic. I haven't returned but just a few items in the past 25 years. But in the last six months there have been a few. QVC has always been very good to advise when USPS/UPS scans the return barcode, with a update they received it. I've got about a half a dozen items stretching back to May I have no idea their status.

I called last week to talk to CS and decided to give it a little more time. I have nothing to prove that I returned these items other than I completed the packing slip, put their label on the original packaging, and took it to USPS or UPS.
Doesn't QVC do a monthly recap of purchases and returns?

UPS and USPS can scan your label and give you a receipt each time you take it to them.

Re: RETURNS TO QVC

haddon9 — Tue, 24 Jun 2025 11:41:29 GMT

@Bhvbum wrote:
@Mz iMac wrote:
@Bhvbum wrote:

I have nothing to prove that I returned these items other than I completed the packing slip, put their label on the original packaging, and took it to USPS or UPS.

@Bhvbum You should have DEMANDED a receipt. Same has the tracking #(s) on it.
When I go to the post office there is a huge bin just like a mail slot that you put your package in. There is no one there to give me a receipt.

@Bhvbum Send an email to: QVC EasyReturns@QVC.com. Tell them the item & order number of your return and you should hear back within a few days with your refund.

This is what I do each time I make a return and always get my refund in a few days.

Re: RETURNS TO QVC

Linda0215 — Tue, 24 Jun 2025 11:56:29 GMT

I'm just about done with QVC returns myself. I have four items that I'll be returning today going to the UPS store and using the QR code. That's not the problem. That's the easy part. What I can't stand is handing over your item, getting a receipt, and then waiting three weeks for QVC to even acknowledge your return. It's absolutely maddening not knowing. I guess I'm spoiled by Amazon and other retailers. Once they scan your return, you get an email immediately that your refund/return is in the works.

Why can't QVC do this? I feel like returns are just a big, black hole. Maybe you'll get refunded, maybe you won't, but you'll most definitely wait a long time to hear back from them.

Re: RETURNS TO QVC

RespectLife — Tue, 24 Jun 2025 12:35:50 GMT

@San Antonio Gal wrote:
I always get a return slip with my orders. I rarely return, but if I do, I stick the bag in my mailbox at my home. I don't drive anywhere to return an item.

I do as well @San Antonio Gal

Go online to USPS.com

Schedule a free pick up.

Get a confirmation email

Stick in mailbox (or designated place)

Get another email when it is picked up.

I now have 2 proofs of return.

Re: RETURNS TO QVC

haddon9 — Tue, 24 Jun 2025 12:46:43 GMT

@Linda0215 wrote:
I'm just about done with QVC returns myself. I have four items that I'll be returning today going to the UPS store and using the QR code. That's not the problem. That's the easy part. What I can't stand is handing over your item, getting a receipt, and then waiting three weeks for QVC to even acknowledge your return. It's absolutely maddening not knowing. I guess I'm spoiled by Amazon and other retailers. Once they scan your return, you get an email immediately that your refund/return is in the works.

Why can't QVC do this? I feel like returns are just a big, black hole. Maybe you'll get refunded, maybe you won't, but you'll most definitely wait a long time to hear back from them.

@Linda0215

Send an email to: QVC EasyReturns@QVC.com. Tell them the item & order number of your return and you should hear back within a few days with your refund.

This is what I do each time I make a return and always get my refund in a few days.

Yes it's an extra step but you don't have to worry about handing over the item to a person behind the counter and getting a receipt. It's very easy to do from the comfort of your home.....at least you will know within a few days.

Re: RETURNS TO QVC

Linda0215 — Tue, 24 Jun 2025 12:55:36 GMT

@haddon9 wrote:
@Linda0215 wrote:
I'm just about done with QVC returns myself. I have four items that I'll be returning today going to the UPS store and using the QR code. That's not the problem. That's the easy part. What I can't stand is handing over your item, getting a receipt, and then waiting three weeks for QVC to even acknowledge your return. It's absolutely maddening not knowing. I guess I'm spoiled by Amazon and other retailers. Once they scan your return, you get an email immediately that your refund/return is in the works.

Why can't QVC do this? I feel like returns are just a big, black hole. Maybe you'll get refunded, maybe you won't, but you'll most definitely wait a long time to hear back from them.
@Linda0215
Send an email to: QVC EasyReturns@QVC.com. Tell them the item & order number of your return and you should hear back within a few days with your refund.

This is what I do each time I make a return and always get my refund in a few days.

Yes it's an extra step but you don't have to worry about handing over the item to a person behind the counter and getting a receipt. It's very easy to do from the comfort of your home.....at least you will know within a few days.

@haddon9 Thank you so much. It is an extra step, but well worth the little bit of effort. I will mention that I find it unacceptable that they do not acknowledge your return status in a timely manner. I don't understand this company. They've been in the game a LONG time. You would think they'd have it all figured out by now.

Re: RETURNS TO QVC

Sooner — Tue, 24 Jun 2025 13:25:52 GMT

Besides getting a slip or e-mail proof then I hand to the mail carrier or UPS carrier, OR take to the PO or UPS STORE, I always always keep either a screen shot or take a pic with my phone of the items in the package and then the package with the label on it. Easy. Also easy to keep a copy of the label when you print one.

I always take a screen shot of the e-mail or message of the label so I can resize and print it easily from my word processing software. So I store that too in my computer files until the refund is made.

Re: RETURNS TO QVC

Bhvbum — Sat, 28 Jun 2025 00:37:08 GMT

@Mz iMac wrote:
@Bhvbum I have never heard of a PO or a UPS office w/no humans to help you. What do you do if you need to purchase stamps or any type of special (ex: over night) deliveries?

You are correct the post office does have an inner office you can go to to stand in line for 20 minutes to hand your item to the agent, and get a receipt. But when I come in early in the morning or in the evening to mail my package in the past, I've always put it in the bin with no problems. Just more inconvenience because of QVC not doing their job.