topic Re: Higher return shipping charge? in Q Talk

Higher return shipping charge?

karen burt — Fri, 06 Jun 2025 16:29:32 GMT

Hi all. I received the wrong size Ryka sandal. Called CS to get them to email a label and it showed an $8.95 return fee. I'm not paying because they sent the wrong size but I was wondering if this is the new return fee (rather than $6.95). Is is specific for shoes since the regular shipping fee is $5.50? Just curious.

Re: Higher return shipping charge?

RescueLover — Fri, 06 Jun 2025 16:47:49 GMT

Hmmm …usually $8.95 return shipping fee is for 5 lb - 10 lb pkgs.

Re: Higher return shipping charge?

Kachina624 — Fri, 06 Jun 2025 16:54:53 GMT

If they sent a size other than what you ordered, you will not be charged the return shipping fee. If you ask for a refund, check it, be sure you weren't charged and call CS if you are.

Re: Higher return shipping charge?

Puppy Lips — Fri, 06 Jun 2025 17:06:59 GMT

I think the return shipping charge is higher for shoes.

Re: Higher return shipping charge?

JudyL — Fri, 06 Jun 2025 17:32:40 GMT

There should be no return shipping fee for a wrong item sent. Call CS back and explain what's happened and that you want a new label showing no return postage.

Re: Higher return shipping charge?

deeva — Fri, 06 Jun 2025 17:57:10 GMT

I returned a pair of capris to HSN yesterday. The fee is now $7.95. I'm pretty sure it used to be $6.95.

Re: Higher return shipping charge?

Mz iMac — Fri, 06 Jun 2025 18:14:57 GMT

@karen burt wrote:
Called CS to get them to email a label and it showed an $8.95 return fee. I'm not paying because they sent the wrong size

@karen burt How was CS suppose to know when you never mentioned to them about the "wrong size?"

Re: Higher return shipping charge?

loriqvc — Fri, 06 Jun 2025 18:50:21 GMT

By default, QVC return labels show the associated shipping charge. As the OP noted, she knows she will not have to pay because the return is due to QVC error. She was simply asking about the fee listed on the label she received.

@karen burt - In addition to the differences in standard return fees that apply due to the weight or size of an item, it seems there are differences among item types, brands, and packaging that can sometimes result in the return label charge going up by a dollar or two. If you requested an exchange, I hope you get the right sandals this time!

Re: Higher return shipping charge?

Beammeupscotty — Fri, 06 Jun 2025 20:20:44 GMT

Interesting. I sure hope they are NOT increasing return fees. I already took a blouse out of my cart today when I added up shipping and tax. It was a blouse I could live without but would have ordered except for the S&H

Re: Higher return shipping charge?

loriqvc — Fri, 06 Jun 2025 21:07:32 GMT

@Beammeupscotty - Psssst! I think tomorrow is going to be a free shipping day; there are a few shows scheduled that list "free shipping" in their titles as part of QVC's birthday celebration, so it seems likely that everything could have free shipping.

Re: Higher return shipping charge?

cjm61 — Sat, 07 Jun 2025 03:59:11 GMT

@loriqvc Although I am hoping you are correct about free shipping, I highly doubt it for two big reasons. They just had free shipping not that long ago and when they do have free shipping on everything they never put on their program guide specific shows having free shipping while others don't.

Hopefully you are right and I will check at midnight.

Re: Higher return shipping charge?

loriqvc — Sat, 07 Jun 2025 04:23:02 GMT

@cjm61 - The last time we had a free shipping day, they took the same approach, listing a few special event shows with "free shipping" in the title. And it looks like we get that free shipping on everything today! Happy birthday, QVC...

Re: Higher return shipping charge?

Pyrite2616 — Sat, 07 Jun 2025 04:57:05 GMT

@loriqvc Do you mean Founder's Day? Founder's Day is this month. QVC's Birthday is in November.

Re: Higher return shipping charge?

colleena — Sat, 07 Jun 2025 05:04:23 GMT

@Pyrite2616 On facebook & Q homepage, promotion for their birthday.

Re: Higher return shipping charge?

Pyrite2616 — Sat, 07 Jun 2025 05:21:00 GMT

@colleena wrote:
@Pyrite2616 On facebook & Q homepage, promotion for their birthday.

They are VERY early. QVC's birthday is November 24th.

Re: Higher return shipping charge?

RescueLover — Sat, 07 Jun 2025 11:23:39 GMT

I just knew @loriqvc would be right !! 💕

I had my Wish List ready !! 😂

BIG Birthday celebration !! 🎂🎉

Re: Higher return shipping charge?

Beammeupscotty — Sat, 07 Jun 2025 11:24:23 GMT

@loriqvc wrote:
@Beammeupscotty - Psssst! I think tomorrow is going to be a free shipping day; there are a few shows scheduled that list "free shipping" in their titles as part of QVC's birthday celebration, so it seems likely that everything could have free shipping.

Thank you! I am going to revisit that blouse! It's in my wish list.

Re: Higher return shipping charge?

They CallMe MRWILKES — Sat, 07 Jun 2025 14:03:28 GMT

Happy Birthday QVC!

Thanks for the gift!

Re: Higher return shipping charge?

Estellee — Sat, 07 Jun 2025 14:18:02 GMT

I used a 20% coupon and got free shipping this morning!!

Re: Higher return shipping charge?

Sunshine Kate — Sat, 07 Jun 2025 14:46:52 GMT

Something like that happened to me years ago. I told them to please send me a pre-paid postage label for return.

They did not.

Called cs again and was told to mail it with their label. Rep said she will make another note about the postage.

Short version -- it took 4 calls to QVC and 5 months later before I got the postage reimbursed.

Have not ordered since.