topic Re: Shipping charges in Q Talk

Shipping charges

Carol08 — Wed, 08 Apr 2015 23:56:36 GMT

There is an item (A252133) that has a shipping charge of $5.72. Other items in this category are shipping for $3.00. Is this an error, or is it the actual shipping charge?

Re: Shipping charges

cbrite — Thu, 09 Apr 2015 00:13:43 GMT

I bought Susan Graver A-221327. Look at what this cost me to return.

Item cost = $ 52.50

S+H = $3.00

Tax = $4.16

Total cost to me = $59.66

Then, I returned the top using the slip inside bag supplied by QVC.

I was refunded $49.71

It cost me $9.95 to return it. (one top) Yikes.

I ordered 2, different colors and different orders so I paid out to QVC, $19.90 for nothing at all.

Re: Shipping charges

GCR18 — Thu, 09 Apr 2015 00:20:40 GMT

It looks like an error. Shirts should be $3. I'd call customer service.

Re: Shipping charges

GCR18 — Thu, 09 Apr 2015 00:22:12 GMT

On 4/8/2015 Coin Pony said:
I bought Susan Graver A-221327. Look at what this cost me to return.

Item cost = $ 52.50

S+H = $3.00

Tax = $4.16

Total cost to me = $59.66

Then, I returned the top using the slip inside bag supplied by QVC.

I was refunded $49.71

It cost me $9.95 to return it. (one top) Yikes.

I ordered 2, different colors and different orders so I paid out to QVC, $19.90 for nothing at all.

I would have shipped them back in the same bag, then you'd only pay $6.95 once.

Re: Shipping charges

jillybeing — Mon, 22 Jun 2015 15:48:30 GMT

I found the same thing. They claimed they reduced shipping, and they did, but if you have to return anything, they can make $3 or more above what you origionaly paid for when ordered. I called once and asked if when I pay $3 shipping on an item (say jewlery), if that $3 included insurance and was told yes, but then, when I had to return it, it cost me $6.95. What is the extra $3.95 for? Restocking fees they say they don't have? So what is it for? I guess they will make money off you one way or the other. I say, shop A****n, they have good shipping costs, the same type items as QVC, AND, if you are returning an item, they credit me BEFORE they get it back, and there is never a return fee, let alone $3.95 above what you paid for shipping to begin with.

Re: Shipping charges

KYToby — Mon, 22 Jun 2015 17:14:44 GMT

The prepaid shipping label for returns is a convenience that you pay for. You can simply use the label, ad insurance is included. You also have the option to ship back via your method of choice and cover shipping on your own.

In many cases, particularly with heavier items, the prepaid shipping ends up being less, but ultimately, it is your decision, so I do not understand the complaint.

Re: Shipping charges

tsj178 — Tue, 23 Jun 2015 00:08:52 GMT

prices keep going up on the same GILI items every week...s/h is not $3.00 on everything....qvc keeps original s/h on returns= the Q must understand that they are not the only kids on the block

Re: Shipping charges

BMPerry — Tue, 23 Jun 2015 11:43:46 GMT

I had to return 2 items, different orders, I put them in the same bag and used the Q prepaid tag . I cked my CC account and low and behold they not only deducted the $6.95 but also added a $6.95 charge to my card.... thats ****** !

Re: Shipping charges

KatieB — Thu, 25 Jun 2015 14:11:01 GMT

I bought Susan Graver A-221327. Look at what this cost me to return.
Item cost = $ 52.50
S+H = $3.00
Tax = $4.16
Total cost to me = $59.66
Then, I returned the top using the slip inside bag supplied by QVC.
I was refunded $49.71
It cost me $9.95 to return it. (one top) Yikes.
I ordered 2, different colors and different orders so I paid out to QVC, $19.90 for nothing at all.

I have noticed the same thing since they've changed the S&H costs. They are making a fortune with these changes...

Re: Shipping charges

KatieB — Thu, 25 Jun 2015 14:13:36 GMT

@GCR18 wrote:
On 4/8/2015 Coin Pony said:
I bought Susan Graver A-221327. Look at what this cost me to return.
Item cost = $ 52.50
S+H = $3.00
Tax = $4.16
Total cost to me = $59.66
Then, I returned the top using the slip inside bag supplied by QVC.
I was refunded $49.71
It cost me $9.95 to return it. (one top) Yikes.
I ordered 2, different colors and different orders so I paid out to QVC, $19.90 for nothing at all.
I would have shipped them back in the same bag, then you'd only pay $6.95 once.

No, you would have been charged the $6.95 twice. I shipped 2 of the same item back in 1 package and was charged the $6.95 twice the same as CGR18....

Re: Shipping charges

moto — Mon, 29 Jun 2015 23:28:55 GMT

@Coin Pony wrote:
I bought Susan Graver A-221327. Look at what this cost me to return.
Item cost = $ 52.50
S+H = $3.00
Tax = $4.16
Total cost to me = $59.66
Then, I returned the top using the slip inside bag supplied by QVC.
I was refunded $49.71
It cost me $9.95 to return it. (one top) Yikes.
I ordered 2, different colors and different orders so I paid out to QVC, $19.90 for nothing at all.

I had to think this one through. It seems confusing, but you paid $3.00 to have them ship it to you and they don't refund that any more. You chose to use their insured return and that cost you $6.95.

So it cost $9.95 to have them ship it to you AND for you to send it back. Two trips, two costs with UPS or USMail. How much would you have spent to drive to the store and back? I would have spent $4.00 driving to the mall and back to make the purchase, and then another $4 driving back to return it. Same difference.

Re: Shipping charges

handygal2 — Tue, 30 Jun 2015 00:34:23 GMT

We'll never know this for sure, but l suspect the Q is losing a lot of business to HSN, which still refunds the original shipping charges on returns. And they offer better sales, and customer incentives.

Re: Shipping charges

PA Girl 58 — Mon, 13 Jul 2015 14:11:23 GMT

They had us fooled thinking they were saving the customers money for shipping but what they did was screw us over. I returned three items the other day and paid my own shipping which was $6.90, plus I will not be refunded the $3.00 for each item that I paid for original shipping, so I am out $15.90 and for what, nothing. I am done with QVC clothing. I will find good deals and good if not better quality items on other sites and get free shipping and free returns at the same time.

Re: Shipping charges

PA Girl 58 — Mon, 13 Jul 2015 14:12:14 GMT

If you can go to the Post Office then do it, you will pay the same $3.00 it cost them to ship to you.

Re: Shipping charges

Hartfordgal — Mon, 13 Jul 2015 14:20:44 GMT

Finally what the new shipping charges are doing is making me think twice about ordering a second or third item. When shipping charges were half off the second item, I'd often think, "What the heck--why not if it saves me 3 or 4 bucks!" Now I'm less inclined to automatically order a second or third item. Also, when I receive four t-shirts in a bag that basically cost QVC the same amount to ship as ONE would have cost, I find myself resenting that I paid TWELVE DOLLARS for shipping @ $3 each. Just ordered a set of Lock and Lock containers (fairly pricey to begin with) and shipping was $5. I probably would have ordered a second set if shipping for that had been $2.50. I know, not a huge difference, but in my head the total of $10 for shipping is a lot more than $7.50. And don't even get me started on their return shipping labels, which, at $6.95 are no bargain at all.

Re: Shipping charges

NC Bandwagon — Tue, 14 Jul 2015 04:48:04 GMT

Hello, Carol08 and welcome.

Is it a Liz Clairborne shirt? If that's the item, I just checked it and the shipping for it is $3.00. It might've been an error that they corrected.

Re: Shipping charges

OnlyShopsOnline — Fri, 17 Jul 2015 02:14:16 GMT

This is the very reason that I won't order too much from QVC anymore...especially clothing. The sizes are too inconsistent. It was bad enough having to send some things back, but the added charge just puts it over what I can accept as reasonable.

I ordered a small ring, a few months ago. I wasn't happy with the way it was made, but wasn't sure if it would have qualifed as defective. It was only $30, but would have cost me $10 to return. I ended up keeping it.

The only other two orders I have placed, since this new policy went into affect were for Lock & Lock items that I couldn't get retail.

If I see that a clothing show is on, I just keep channel surfing.

Re: Shipping charges

millieshops — Fri, 17 Jul 2015 21:56:44 GMT

I think A....is sneakier than QVC.
"Free" shipping as long as you pay $99 upfront, but if you don't buy much, that's easily more than the Q's costs. I don't care to stream movies or listen to my music via their Prime, so I have to rely on "free" shipping over $35, but if something costs less than that, I either have to add to thier sales tally by buying something I really don't want at the time or paying the shipping.

Truly, they are not all that much cheaper than QVC FOR THE SAME SERVICES which is the only fair comparison. I buy from both companies, but it's the products that make my decisions, not the shipping policies.

Re: Shipping charges

roxystarfish — Wed, 22 Jul 2015 16:12:24 GMT

QVC return shipping charges are a joke. They charge you for using their label plus the original shipping and handling. They encourage you to use their label bc of it's ease but what they don't tell you is that you have to pay extra for it. Read the fine print on using the QVC return label. Ridiculous!!

Re: Shipping charges

KatieB — Wed, 22 Jul 2015 16:22:41 GMT

@GCR18 wrote:
On 4/8/2015 Coin Pony said:
I bought Susan Graver A-221327. Look at what this cost me to return.
Item cost = $ 52.50
S+H = $3.00
Tax = $4.16
Total cost to me = $59.66
Then, I returned the top using the slip inside bag supplied by QVC.
I was refunded $49.71
It cost me $9.95 to return it. (one top) Yikes.
I ordered 2, different colors and different orders so I paid out to QVC, $19.90 for nothing at all.
I would have shipped them back in the same bag, then you'd only pay $6.95 once.

No, that's not true. They would have charged you $6.95 for each item you returned -- $6.95 * 2 = $13.90.