topic Re: Q Review Emails in Q Talk

Q Review Emails

charsha — Fri, 06 Jun 2025 11:04:13 GMT

Not a world problem, but l get emails all the time asking for reviews on items shipped. This would be fine, however I get these emails on items I have not received yet. I got one this morning about a package delivered yesterday which is still in my mailbox. Anyone else get these messages before you can even try on the item? I guess they don't realize how long it takes to ship an item. SHM

Re: Q Review Emails

I am still oxox — Wed, 04 Jun 2025 13:40:25 GMT

Not sure I get them but I ignore most e mails from the Q

Re: Q Review Emails

Estellee — Wed, 04 Jun 2025 13:43:54 GMT

@charsha wrote:
Not a world problem, but l get emails all the time asking for reviews on items shipped. This would be fine, however I get these emails on items I have not recieved yet. I got one this morning about a package delivered yesterday which is still in my mailbox. Anyone else get these messages before you can even try on the item? I guess they don't realize how long it takes to ship an item. SHM

@charsha I get them too, so many emails about 1 item LOL

Re: Q Review Emails

cjm61 — Wed, 04 Jun 2025 20:16:13 GMT

Yes I get the emails all the time @charsha . I also receive them pretty quickly, but usually I have received the item. My issue is I haven't yet had a chance to try the item or wear an apparel item and wash it to see how it washes and wears. I usually just delete and don't leave a review.

My real pet peeve is when people leave reviews for that item saying they CAN'T review because they haven't received it yet. That is of absolutely no help. With QVC you can't go back and change your review either. So, once you left your review the first time, it's done.

Re: Q Review Emails

Bookplate — Wed, 04 Jun 2025 13:50:11 GMT

Yes, I get them and other completely useless emails from the Q. The only helpful ones are "your order has shipped" and "your order has been delivered".

Re: Q Review Emails

We rescue cats — Wed, 04 Jun 2025 13:52:27 GMT

@cjm61 Yes, and QVC is not the only company that does this. I don't want to leave a glowing review for something and then when I have used or worn it a few times there is an issue but I can't update things or leave another! As a result, I usually don't remember to go back and leave a review unless I am unhappy and it is negative.

Re: Q Review Emails

songbird — Wed, 04 Jun 2025 13:52:31 GMT

I get a lot from emails. I almost always leave a review on products directly on QVC. But I usually skip the email requests for reviews. Mostly because I already left a review. Also annoying is emails saying I left this, etc. And I already ordered it.

Re: Q Review Emails

cjm61 — Wed, 04 Jun 2025 13:55:11 GMT

Thank you @songbird for being consistent with leaving reviews. I rely heavily on them and am the worst offender in not leaving them.

Thank you for your time in giving your input, whether positive or negative. It is appreciated.

Re: Q Review Emails

songbird — Wed, 04 Jun 2025 14:00:11 GMT

@cjm61 Wow....Thank you!

Re: Q Review Emails

millieshops — Wed, 04 Jun 2025 14:28:33 GMT

I rarely respond to any emails from any company asking for reviews. The vast majority of them come from survey companies, not the company from which we purchased an item. I see no reason to share any of my information with a company I know nothing about.

Re: Q Review Emails

PhilaLady1 — Wed, 04 Jun 2025 14:51:03 GMT

I get emails from HSN asking me to review an order that I have already received. It's so strange, with QVC, it starts and stops. No emails requesting reviews, or advising of promotions, coupons, nothing. I go in the website, update my profile, and am hit with a barrage of emails. Then they suddenly stop again. Check my profile and need to update my preferences again. As they say like shampoo instructions, rinse and repeat. My email address keeps falling out of my profile.

Re: Q Review Emails

Jk9 — Wed, 04 Jun 2025 15:18:35 GMT

My routine is the only leave reviews from my order status page so I have time to actually wear/use the item before I review. I don't do a review just because I get a notice. I find those "I haven't received it" or "got it but haven't used it" reviews a waste of review space. And they count in the overall rating of a product so that number isn't as valid.

Re: Q Review Emails

fthunt — Wed, 04 Jun 2025 17:15:28 GMT

I get one after ordering Toilet Paper.........how did your recent order work out?

(no reply)

Re: Q Review Emails

PhilaLady1 — Wed, 04 Jun 2025 20:21:16 GMT

@Jk9

I completely agree! Not helpful at all when the reviewer does not review the item but instead takes the opportunity to complain about QVC. And I've seen reviews that will say "this Susan Graver top (for example) is terrible, I will never buy this brand again" but the clothing item is Kim Gravel (for example).

Re: Q Review Emails

walkingal — Wed, 04 Jun 2025 17:40:02 GMT

@charsha Yes, I do get a lot of emails from the Q, especially the review reaquests. I don't really mind those, because I do like to leave reviews especially for items I really like. I went on a buying frenzy recently, so I have a lot of the review request emails in my inbox. I do hope to get to them all soon.

Re: Q Review Emails

Seminole2 — Wed, 04 Jun 2025 18:02:17 GMT

I leave a review for almost every item after I have received it, tried it on, etc. IF shoes, I will wear around the house for a bit to see how they feel before I will review. I try to be fair and honest when reviewing items

Re: Q Review Emails

UpNorthGorgy — Wed, 04 Jun 2025 21:26:23 GMT

I try and review when something is really wonderful or really horrible. Right now I want to review the Black Cherry Elemis Cleansing balm that came along with the TSV. I don't want to take away from the TSV which is great.

This Black Cherry scent smelled like fermented cherries and was so sickening. Stale wine came to mind as well. I am unable to review that product alone which is filled with Elemis glowing reviews. Nothing from Q buyers posted?

Re: Q Review Emails

Regal Bee — Wed, 04 Jun 2025 21:48:45 GMT

I receive a ton of emails from the Q...most of them I just delete. I don't leave any reviews anymore.

Re: Q Review Emails

kaydee50 — Wed, 04 Jun 2025 21:52:12 GMT

I opted out of getting any emails from QVC.

Re: Q Review Emails

Zoe — Thu, 05 Jun 2025 04:38:17 GMT

@charsha wrote:
Not a world problem, but l get emails all the time asking for reviews on items shipped. This would be fine, however I get these emails on items I have not recieved yet. I got one this morning about a package delivered yesterday which is still in my mailbox. Anyone else get these messages before you can even try on the item? I guess they don't realize how long it takes to ship an item. SHM

It's because their CRM system's trigger is set to the wrong event. It appears as though they have set the email trigger to solicit feedback off the purchase, whereas it should be triggered off of the delivered date. I've emailed QVC numerous times about this for years. It's a simple change. Alas, it doesn't seem to be a priority for them -- until or unless they start to see their email unsubscribe rates spike. Until then, we are probably stuck with these oddly-timed emails.