topic Re: Returns via Mail Innovations in Q Talk

Returns via Mail Innovations

Catch71 — Wed, 28 May 2025 16:28:25 GMT

I returned a few things recently with the QVC label which was provided on the packing slip. Sometimes I use the QR code but the labels were there so I used them. I watched the return tracking and it took 10 days for my package to leave my state! It went to 3 different usps locatiions before it finally went on its way to South Carolina. Another package (returned because I ordered a Petite Small and received a Petite 1X) according to tracking sat at my Post office for a week! I saw today it finally moved to another usps still in my state! Talk about a slow boat to China!

Re: Returns via Mail Innovations

Goodie2shoes — Wed, 28 May 2025 16:57:34 GMT

I have had pretty much the same experience. Packages sitting at the post office for about a week then moving slowly through the system and finally back to QVC. I kinda think that may be the way things are at this time. On the other hand I have had packages delivered earlier than expected because UPS makes the delivery a day or 2 earlier than expected vs sending it on to the Post office. .

Re: Returns via Mail Innovations

just wonder — Wed, 28 May 2025 17:50:04 GMT

I wish we could print the return labels on our computer for all items, including jewelry, and it would give me the option of returning via UPS. I always use UPS and print the return label for clothing items, but UPS is not an option that pops up if I need to return jewelry items. And for the more expensive jewelry items, I WOULD REALLY PREFER BEING ABLE TO RETURN VIA UPS. PLEASE QVC always give us UPS option when printing labels ourselves for ALL items!!

Re: Returns via Mail Innovations

Kachina624 — Wed, 28 May 2025 18:35:05 GMT

I really don't give a hoot how long it takes returns to get back to QVC. Unless it was very inexpensive, I use Easy Pay and the few dollars I have invested are not a big influence in my financial stability.

It amuses me that people get so uptight about this timeframe.

Re: Returns via Mail Innovations

Kachina624 — Wed, 28 May 2025 18:39:38 GMT

@just wonder wrote:
I wish we could print the return labels on our computer for all items, including jewelry, and it would give me the option of returning via UPS. I always use UPS and print the return label for clothing items, but UPS is not an option that pops up if I need to return jewelry items. And for the more expensive jewelry items, I WOULD REALLY PREFER BEING ABLE TO RETURN VIA UPS. PLEASE QVC always give us UPS option when printing labels ourselves for ALL items!!

@just wonder. You can use the QR code to make your return at UPS. I've bused it and was out of the store in 2 minutes. You don't need a label, they'll make it.

Read the instructions on the Q website.

Re: Returns via Mail Innovations

OutOfTheBlue — Wed, 28 May 2025 18:41:36 GMT

Being a Q customer for 38 years, I finally learned:

Ship return items myself using USPS with a tracking number.

Items are returned in 2 days, the cost is the same as using a Q return label, and the returns are processed quickly.

Those Q return labels are NO bargain, and the "tracking" for them is laughable.

Re: Returns via Mail Innovations

Teddixat — Wed, 28 May 2025 18:46:39 GMT

@OutOfTheBlue that used to be the case before the Post Office raised its prices. Depending on the item, the size of the package and where it's going to, I found the savings if any is minimal and in some cases it costs more to pay on your own. Yes you get a tracking number but it takes longer to get a refund than when you use the QR code or their label.

Re: Returns via Mail Innovations

OutOfTheBlue — Wed, 28 May 2025 18:59:39 GMT

@Teddixat I see your point.

I wait until I have 5 or 6 items, box them in a USPS "Mailing Box" which is cheaper, and has all the perks of PRIORITY MAIL at a cheaper price. It costs me $14.00 to ship back 5-6 items at once. My strategy is to order the things I have on my wish list at once, so everything comes at once, and then I still meet the 30 day return policy. For me, it's the cheapest way to go.

Of course, FREE SHIPPING days help also !

Re: Returns via Mail Innovations

RespectLife — Wed, 28 May 2025 19:03:10 GMT

@Teddixat wrote:
@OutOfTheBlue that used to be the case before the Post Office raised its prices. Depending on the item, the size of the package and where it's going to, I found the savings if any is minimal and in some cases it costs more to pay on your own. Yes you get a tracking number but it takes longer to get a refund than when you use the QR code or their label.

@Teddixat

I agree!

Paying yourself is based on distance as well as weight. The USPS rates have gone higher and higher for years.

I am up North. Returns go to the South.

For a VERY long time now, I have paid more myself that the label fee.

It is faster though, but I am w/ @Kachina624

I always use EZ so that small amount is no big deal to me.

Re: Returns via Mail Innovations

Beammeupscotty — Thu, 29 May 2025 13:39:29 GMT

@OutOfTheBlue wrote:
Being a Q customer for 38 years, I finally learned:
Ship return items myself using USPS with a tracking number.
Items are returned in 2 days, the cost is the same as using a Q return label, and the returns are processed quickly.
Those Q return labels are NO bargain, and the "tracking" for them is laughable.

Sounds like good advice. I just might try that soon. Thank you for the advice.

Re: Returns via Mail Innovations

Beammeupscotty — Thu, 29 May 2025 13:43:32 GMT

I care about the time it takes for a return because I don't like having to keep track for a long time to see if my item was received. Then look at my credit card to see IF and when I got the credit. When I did use a lot of EZ pay it was a pain. Even when small amount of money it is still MY money. It won't break me but it is still $$ and I need it as much as QVC LOL

I don't use EZ pay anymore and that is one of the reasons. There are other reasons but this is about shipping.

Re: Returns via Mail Innovations

SEGardener — Fri, 30 May 2025 15:29:40 GMT

Because the contract carrier the returns vendor hires for QVC returns move pkgs depending on volume. The won't move for a few pkgs. And, as ship costs increase, the minimum weight/#pkgs to move will increase delays.

@Catch71 wrote:
I returned a few things recently with the QVC label which was provided on the packing slip. Sometimes I use the QR code but the labels were there so I used them. I watched the return tracking and it took 10 days for my package to leave my state! It went to 3 different usps locatiions before it finally went on its way to South Carolina. Another package (returned because I ordered a Petite Small and received a Petite 1X) according to tracking sat at my Post office for a week! I saw today it finally moved to another usps still in my state! Talk about a slow boat to China!

Re: Returns via Mail Innovations

CalminHeart — Sat, 31 May 2025 12:01:35 GMT

Mail Innovations is no more than pony express.It's shipped by a company un-related to USPS. It goes where the third party company goes. Companies do not make trips unless it's profitable.

I'm sure Q (like most big retailers) has a contract with UPS, USPS, and Mail Innovations. These contracts reduce costs to Q by at least 50% to 70%.

Macy's surprised me this week. I had to return a pair of shoes. Within 1 hour of it being scanned by USP, I received and email saying my return had been processed. And it was a free return. It's the first time I had this happen with Macy's. This is similar to Amazon and a few other companies.

Re: Returns via Mail Innovations

Teddixat — Sat, 31 May 2025 12:32:36 GMT

@OutOfTheBlue Do you not have the risk of someone in returns not crediting you on all of your returns by doing it that way? Just curious

Re: Returns via Mail Innovations

Teddixat — Sat, 31 May 2025 13:06:12 GMT

@CalminHeart I use the QR code and take my items to the UPS store because it is so close to me. I usually received an email shortly thereafter from the Q telling me my return is in its way

Re: Returns via Mail Innovations

Beammeupscotty — Sat, 31 May 2025 14:02:06 GMT

@SEGardener wrote:
Because the contract carrier the returns vendor hires for QVC returns move pkgs depending on volume. The won't move for a few pkgs. And, as ship costs increase, the minimum weight/#pkgs to move will increase delays.
@Catch71 wrote:
I returned a few things recently with the QVC label which was provided on the packing slip. Sometimes I use the QR code but the labels were there so I used them. I watched the return tracking and it took 10 days for my package to leave my state! It went to 3 different usps locatiions before it finally went on its way to South Carolina. Another package (returned because I ordered a Petite Small and received a Petite 1X) according to tracking sat at my Post office for a week! I saw today it finally moved to another usps still in my state! Talk about a slow boat to China!

@SEGardener THAT is very interesting. Makes sense.

Re: Returns via Mail Innovations

CalminHeart — Sun, 01 Jun 2025 11:47:33 GMT

@Teddixat wrote:
@CalminHeart I use the QR code and take my items to the UPS store because it is so close to me. I usually received an email shortly thereafter from the Q telling me my return is in its way

What does Q charge for this? Is it the same as the label?