topic Re: Pricing Policy in Q Talk

Pricing Policy

tynabean — Thu, 29 May 2025 02:05:38 GMT

I ordered a sweater that went on sale the very next day for $20 less. When I asked for a price adjustment, I was told sorry but you don’t qualify because of the size you ordered. Apparently it was the last one in stock in that size and color. Really QVC? I thought you were size inclusive! Why should it matter if I took the last one or the 99th one out of your inventory? This is a discriminatory policy and is just a desperate excuse to act like you have a price adjustment policy when really you just have excuses not to honor it. This has never been an issue with any other retailer, and I’ve dealt with many.

Re: Pricing Policy

Love my grandkids — Thu, 29 May 2025 02:08:21 GMT

@tynabean Do you know exactly what the current price adjustment policy is?

Re: Pricing Policy

Bookplate — Thu, 29 May 2025 02:11:01 GMT

That is in fact their policy now:

Current promotion code offers, final clearance pricing and/or shipping promotions cannot be applied to previous orders. Limited-Time special offers such as Today’s Special Values, Lunchtime Specials, etc. are valid only during the timeframe stated. If your item is featured as a limited-time special offer within 30 days of your order date, price matching for your item is available only while the limited-time special offer is in effect and is not available once the limited-time special offer has expired. We do not match prices being offered by other retailers; we only match QVC prices for the identical, in-stock item—identical in item number, brand name, size, weight, color, quantity, and model number. Price adjustments are not available on shipping and handling or tax.

Re: Pricing Policy

Sakuya — Thu, 29 May 2025 02:11:21 GMT

I thought they didn't give adjustments anymore.

Re: Pricing Policy

RescueLover — Thu, 29 May 2025 02:43:21 GMT

You should check your Wish List with items you bought first thing in the morning, especially for clothing, shoes and jewelry.

This way if something is marked down and your size and color is still available You can get the Price Adjustment. Once customers see something they want in their wish list is marked down they might grab it, and the item you bought within 30 days will be Sold Out.

Hope that makes sense… 🤗

Actually I check my Wish List of items I want and bought at least 3 times a day, because the prices can go down anytime.

Re: Pricing Policy

Susan Louise — Thu, 29 May 2025 02:54:37 GMT

@tynabean wrote:
I ordered a sweater that went on sale the very next day for $20 less. When I asked for a price adjustment, I was told sorry but you don’t qualify because of the size you ordered. Apparently it was the last one in stock in that size and color. Really QVC? I thought you were size inclusive! Why should it matter if I took the last one or the 99th one out of your inventory? This is a discriminatory policy and is just a desperate excuse to act like you have a price adjustment policy when really you just have excuses not to honor it. This has never been an issue with any other retailer, and I’ve dealt with many.

@tynabean I was once told the same by a CS rep. After that call ended, I called CS again and spoke with another rep who then gave me my adjusted refund.

Re: Pricing Policy

RescueLover — Thu, 29 May 2025 02:49:36 GMT

Sounds discriminatory. Thanks for highlighting @Susan Louise 🌸

I thought they meant it was a sold out in that size.

Re: Pricing Policy

rms1954 — Thu, 29 May 2025 03:44:17 GMT

@Sakuya wrote:
I thought they didn't give adjustments anymore.

They do but certain exclusions apply

Re: Pricing Policy

rms1954 — Thu, 29 May 2025 03:46:07 GMT

@Susan Louise wrote:
@tynabean wrote:
I ordered a sweater that went on sale the very next day for $20 less. When I asked for a price adjustment, I was told sorry but you don’t qualify because of the size you ordered. Apparently it was the last one in stock in that size and color. Really QVC? I thought you were size inclusive! Why should it matter if I took the last one or the 99th one out of your inventory? This is a discriminatory policy and is just a desperate excuse to act like you have a price adjustment policy when really you just have excuses not to honor it. This has never been an issue with any other retailer, and I’ve dealt with many.

@tynabean I was once told the same by a CS rep. After that call ended, I called CS again and spoke with another rep who then gave me my adjusted refund.

Sometimes that works but not always.

Re: Pricing Policy

FancyPhillyshopper — Thu, 29 May 2025 04:02:16 GMT

If the item you purchased was the last one, then it is SOLD OUT.

It has nothing to do with your particular size.

Sold out items do not receive a price adjustment, because the store philosophy seems to be, keep it at the price you paid, or return it.

Saks and NM also have this policy, and I know even Macy's can be picky at times.

Believe me, it can be hard to swallow when something you really want drops hundreds of dollars the next day. Even if you want to return it and rebuy it at the lower price, they will not do it. (The item must go back into inventory and be recoded.)

So, my approach is I try to be happy that at least I bought something I really wanted in the size that fits me at the price I was willing to pay!

Otherwise, just don't buy an item until you make sure it is priced as low as your budget will allow! The final option is to return it, but then you take a loss on the shipping. I don't return low end purchases--I just donate or regift, but I rarely buy things I have to return anymore anyway.

Re: Pricing Policy

Venezia — Thu, 29 May 2025 04:32:44 GMT

@tynabean - You don't say how long you've had the sweater but, personally, I'd keep checking up to the 30-day price difference guarantee.

That way, if one appears back in stock in the size and color you ordered, you can contact them immediately and request the price difference refund.

They've become more and more restrictive with this type of thing and I think it's beyond ridiculous. Also, as some have pointed out, you talk to one CS rep who says "no" and another says "okay". It shouldn't be like that.

A $20 difference? Keep trying!

Re: Pricing Policy

We rescue cats — Thu, 29 May 2025 12:10:56 GMT

Some retailers do not honor price reductions at all, others offer them without hesitation, most seem to fall in between the two. I have one that actually just sent me an email of a price reduction that was processed without my knowledge. I was shocked!

Re: Pricing Policy

RespectLife — Thu, 29 May 2025 13:01:09 GMT

@tynabean wrote:
I ordered a sweater that went on sale the very next day for $20 less. When I asked for a price adjustment, I was told sorry but you don’t qualify because of the size you ordered. Apparently it was the last one in stock in that size and color. Really QVC? I thought you were size inclusive! Why should it matter if I took the last one or the 99th one out of your inventory? This is a discriminatory policy and is just a desperate excuse to act like you have a price adjustment policy when really you just have excuses not to honor it. This has never been an issue with any other retailer, and I’ve dealt with many.

Actually @tynabean

You misunderstood what you were told...it isn't BECAUSE of the size you ordered. It is because the size or color you ordered is no longer available.

Chicos had/has the exact same policy. If my size or color is no longer available...NO sale credit.

(haven't shopped there in a while, but it happened to me all the time)

Back in the stone age, Spiegel Together Catalog also had the same policy.

I agree, don't like it...but it is NOT discriminatory by any means. Retailers can set their policies. If we shop there, we are bound by them.

Re: Pricing Policy

RescueLover — Thu, 29 May 2025 16:36:37 GMT

@tynabean 🌸

Yeah sorry… what I told you (like others here) is correct then.

You must not have been clearly told by CS Rep that because your size was sold out You can’t get a price adjustment. 🥴

Ie. On FREE SHIPPING Day I bought a LOGO Tshirt on sale for $32.98 reg $36 and just this morning I see it went down another $4 in price.

Now LOGO is MAJOR popular, especially when marked down so I called at 7am before other LOGO fans to get the price adjustment, because I KNOW my size XXS and color Phantom WILL SELL OUT ASAP !! 😂

If I waited till later and it SOLD OUT I would not be able to get the price adjustment. Only fair!

Hope that makes sense to you… 🤗

Re: Pricing Policy

tynabean — Thu, 29 May 2025 19:10:43 GMT

Here’s how I view it. I’m a good customer, hardly ever return, hardly ever ask for anything. The item hadn’t even shipped and the price difference was $20. I could have easily ordered the S, so then I would have gotten the price adjustment. Because XS is a slightly better fit, I’m out of luck! I see that as being unfair to me because of my size. The intent of price adjustment is clear. The item wasn’t sold out when I ordered it and it was marked down only hours later. To me, it’s about integrity.

Re: Pricing Policy

RescueLover — Thu, 29 May 2025 19:47:22 GMT

I get it…@tynabean 🤗

Been there done that. I don’t get all my price adjustments either.

Think of it this way. At least you got the item you wanted before it sold out. Some weren’t as lucky.