topic Re: EMAIL NEW RETURN "RULES" in Q Talk

EMAIL NEW RETURN "RULES"

Shanus — Thu, 17 Apr 2025 11:11:52 GMT

I received an email this morning re: no more return labels provided. We will need to look up order and print our own labels or use a QR code to mail at post office.

What do you think?

Re: EMAIL NEW RETURN "RULES"

walker — Thu, 17 Apr 2025 11:20:03 GMT

I received the same email. Fortunately, I don't buy as much or make returns often anymore. I prefer the way it was but can do other, if needed, as long as printer works. 😉 Not sure on using QR code...ok, if it works as well. This could be a problem for older shoppers who have been a large base of QVC.

Re: EMAIL NEW RETURN "RULES"

charsha — Thu, 17 Apr 2025 11:21:34 GMT

Based on the weight of my returns, I usually write my own label. Most of the time, except for shoes, the cost is lower than the $6.95 they charge, so not having a label enclosed isn't a big deal to me. On the occasion I return shoes, I will print their label.

Re: EMAIL NEW RETURN "RULES"

Shanus — Thu, 17 Apr 2025 11:30:11 GMT

@charsha The email didn't mention the return charge deducted form the item. It may have gone up like everything else lately.

Re: EMAIL NEW RETURN "RULES"

jlkz — Thu, 17 Apr 2025 11:37:00 GMT

@Shanus

During our winter stay in FL this year, I had the opportunity to use both the print label and the QR code options. Since we did some visits all over, the drop off points worked very well.

My choice: take a photo of my iPad QR code with my cell phone and take that store to a Staples store. In and out within minutes. No fuss at all.

Re: EMAIL NEW RETURN "RULES"

geezerette — Thu, 17 Apr 2025 11:44:39 GMT

Most of my orders haven't had return labels included for quite a while now. So if I needed to return I've had to use this "new" method.

Re: EMAIL NEW RETURN "RULES"

catter70 — Thu, 17 Apr 2025 11:51:54 GMT

I don't buy much, but would rather get a return label. I don't have a printer and really have no need for one.I wonder if CS would give you the return address if you called them?

Re: EMAIL NEW RETURN "RULES"

DJs mom — Thu, 17 Apr 2025 11:53:18 GMT

I too received the email this morning. I make few returns to QVC. I like the new method. More in line with Amazon. I will download the QR code if I have to make a return.

Re: EMAIL NEW RETURN "RULES"

CalminHeart — Thu, 17 Apr 2025 11:55:26 GMT

Many companies already do this.

Re: EMAIL NEW RETURN "RULES"

Estellee — Thu, 17 Apr 2025 11:57:12 GMT

Most of the time I don't get a return label or invoice with the item. I have just gotten used to printing out their return label and take it to the local UPS store @Shanus

Re: EMAIL NEW RETURN "RULES"

skatting44 — Thu, 17 Apr 2025 12:16:28 GMT

Maybe , they have add AI to process returns/exchanges . Maybe this will improve the Exchange process because as it stands now , numerous items I had sent back as Exchange have been processed as Returns and have been charged the return fee each time which inturn causes an extra step for me to contact CS to get a refund on wrongly chraged return fees.

Re: EMAIL NEW RETURN "RULES"

KatieB — Thu, 17 Apr 2025 12:19:50 GMT

@Shanus wrote:
I received an email this morning re: no more return labels provided. We will need to look up order and print our own labels or use a QR code to mail at post office.

What do you think?

I haven't received that email yet. I don't like that policy at all. I like having a preprinted return labels.

Re: EMAIL NEW RETURN "RULES"

hopi — Thu, 17 Apr 2025 12:20:49 GMT

Most companies do this format. Amazon and Target are 2 that have been this way.

Re: EMAIL NEW RETURN "RULES"

DJs mom — Thu, 17 Apr 2025 12:21:04 GMT

Here is the email:

Re: EMAIL NEW RETURN "RULES"

Meowingkitty — Thu, 17 Apr 2025 12:27:35 GMT

I like the new method. Download the QR code to your phone, show it to the clerk at the UPS store or wherever you go, she scans it and your out the door. In an out in a couple of minutes. That's how Amazon does it and it works great. No fuss, no muss.

Re: EMAIL NEW RETURN "RULES"

San Antonio Gal — Thu, 17 Apr 2025 12:37:56 GMT

Other retailers do not provide labels, so why should the Q?

This change doesn't bother me at all.

Re: EMAIL NEW RETURN "RULES"

DrakesMomma — Thu, 17 Apr 2025 12:37:57 GMT

Personally, I don't like using my cellphone to do a return. I have a degenerative eye disease other than my DNA my biggest foe is eye strain. I try to use my cellphone for phone calls only. I'll continue to use labels as long as they are offered as an option.

Re: EMAIL NEW RETURN "RULES"

haddon9 — Thu, 17 Apr 2025 12:43:44 GMT

What do I think?

I prefer the stick on label. It is easier for me. I stick it on and drop off the package nearby.

The local place which is located a few miles from home where I ship & drop off packages does not do QR codes. I don't know why as they are a busy place and take USPS, UPS, FedEx, etc.

So if I went the QR route I would need to go somewhere further away which is a nuisance to me.

I am having work done on our basement and we moved the printer to an upstairs bedroom. I need to have my son help me this weekend to get it working again. I will print out the labels.

Re: EMAIL NEW RETURN "RULES"

Catch71 — Thu, 17 Apr 2025 12:52:39 GMT

I got the email too but I already use the QR code. Its the easiest way to do a return. My post office is 5 minutes away.Most places I buy from online do not provide return labels.

Re: EMAIL NEW RETURN "RULES"

Ainhisg — Thu, 17 Apr 2025 12:49:23 GMT

@Meowingkitty wrote:
I like the new method. Download the QR code to your phone, show it to the clerk at the UPS store or wherever you go, she scans it and your out the door. In an out in a couple of minutes. That's how Amazon does it and it works great. No fuss, no muss.

This!