topic Re: Having trouble posting in Q Talk

Having trouble posting

beach-mom — Sat, 18 Jul 2015 02:47:03 GMT

What does it mean when the grey symbol on the left of the title of a post is not colored in? It must mean something. I've tried to reply to a post two or three times - I'm not posting any links or anything else not allowed. After I click "post," the "success - you can now go to your post!" banner comes up on top. But when I try to access my post, I see it is not there. Does anyone know what I'm doing wrong? First time for this one!

Re: Having trouble posting

lainey1 — Sat, 18 Jul 2015 03:06:18 GMT

If you are referring to the symbol that looks like a "speech bubble", if it's not colored in it means you have read posts in that thread. If it's solid, it means there are new posts you haven't read.

As for posting, and your post not showing up...

I had that same issue when they switched to the new Forum. I would type up my post, submit it, get the "success" message but the post wasn't there. But my post count kept going up like it was posted.

I contacted the @QVC Social Team several times about it and never heard back from them. I ended up having to change my nickname and now the posting works. I guess I'll never know what the problem is because QVC won't answer my emails.

Re: Having trouble posting

fortune — Sat, 18 Jul 2015 04:08:38 GMT

Here's how I access my posts.

1. Click on "Community" in upper right of page

2. Click on "users"

3. Enter your user name in the search Forums and Blogs box (left of "users" box

4. Click on red "Go" button

5. You will see your user box

6. Right next to speech bubble, you will see your number of posts

7. Click on your number of posts and you will see all your posts in chronological order.

This is certainly not a user-friendly board when you have to go through all of that to see your posts. However, that is the only way that works for me. Good luck!!!

Re: Having trouble posting

dooBdoo — Sat, 18 Jul 2015 04:24:47 GMT

beach-mom wrote:
What does it mean when the grey symbol on the left of the title of a post is not colored in? It must mean something. I've tried to reply to a post two or three times - I'm not posting any links or anything else not allowed. After I click "post," the "success - you can now go to your post!" banner comes up on top. But when I try to access my post, I see it is not there. Does anyone know what I'm doing wrong? First time for this one!

@beach-mom, I agree with @lainey1's description of the "speech bubbles." You'll see a gray arrow there if it's a thread to which you have responded.

I wasn't aware of anyone having problems adding a post. Do you actually click on the "Success" message to go directly to your reply? What happens when you do that? Can you try responding on this thread to see what happens?

(Sorry for all the questions -- the answers might help us figure this out.)

Re: Having trouble posting

dooBdoo — Sat, 18 Jul 2015 04:27:15 GMT

lainey1 wrote:
If you are referring to the symbol that looks like a "speech bubble", if it's not colored in it means you have read posts in that thread. If it's solid, it means there are new posts you haven't read.

As for posting, and your post not showing up...

I had that same issue when they switched to the new Forum. I would type up my post, submit it, get the "success" message but the post wasn't there. But my post count kept going up like it was posted.

I contacted the @QVC Social Team several times about it and never heard back from them. I ended up having to change my nickname and now the posting works. I guess I'll never know what the problem is because QVC won't answer my emails.

@lainey1, That's a shame that you can't get an email response. Maybe one of the moderators will see this thread and help out.

Re: Having trouble posting

Brittany-QVC — Sat, 18 Jul 2015 12:03:23 GMT

Hi Lainey1,

I don't believe we recieved that e-mail, can you resend to QVCSocialTeam@QVC.com? We'd be happy to look into it and see if we can assist.

Brittany

Re: Having trouble posting

lainey1 — Sat, 18 Jul 2015 12:04:22 GMT

dooBdoo wrote:
I wasn't aware of anyone having problems adding a post. Do you actually click on the "Success" message to go directly to your reply? What happens when you do that? Can you try responding on this thread to see what happens?

(Sorry for all the questions -- the answers might help us figure this out.)

@dooBdoo

I'm not sure beach-mom is experiencing the same thing I did, but it sounds like it. I would type up my post, click the "post" button and get the message "success, click here to see your post". When I clicked on the success button, it would take me to my posted message. I could see what I typed and it actually posted like normal.

But, if I came out of the thread and went back into it, my post was gone. I tried posting 6 different times on different threads and got the same results. The posts would disappear, however, my post count went up by 6 as if the posts actually posted.

I'm not sure if beach-mom is experiencing this same exact thing. If she is, she might not be able to post here to let us know.

Again, changing my nickname was the only thing that seemed to fix it because I couldn't get a response from the QVC Social Team.

Re: Having trouble posting

Brittany-QVC — Sat, 18 Jul 2015 12:06:00 GMT

Hi Beach-mom,

I am going to forward this along to the Community Team to make them aware of the issue and see if they have any ideas what might be going on here. If the problem persists, please feel free to send us an e-mail at QVCSocialTeam@QVC.com

Brittany

Re: Having trouble posting

lainey1 — Sat, 18 Jul 2015 12:12:47 GMT

@dooBdoo wrote:
@lainey1 wrote:
If you are referring to the symbol that looks like a "speech bubble", if it's not colored in it means you have read posts in that thread. If it's solid, it means there are new posts you haven't read.

As for posting, and your post not showing up...

I had that same issue when they switched to the new Forum. I would type up my post, submit it, get the "success" message but the post wasn't there. But my post count kept going up like it was posted.

@I contacted the @QVC Social Team several times about it and never heard back from them. I ended up having to change my nickname and now the posting works. I guess I'll never know what the problem is because QVC won't answer my emails.

@lainey1, That's a shame that you can't get an email response. Maybe one of the moderators will see this thread and help out.

@dooBdoo

Thanks for replying to my post and bringing it to the attention of QVC.

In addition to my posting problem above, I also wanted to let them know by changing my nickname to lainey1, I noticed there is another member with the nickname of lainey1. If you do a search for lainey1, you will see 2 users with the name. The other member has 11 posts and was last on the board 6/10/15. The two nicknames look identical to me, i.e. all small letters, no spaces, etc.

I don't know how the system would allow me to use the same nickname someone else used because when I tried to change my nickname back to lainey, it said the nickname was already being used by another member. Yep, that would be me!

I see that Brittany-QVC has asked me to resend my email. Fingers crossed that someone will reply.

Re: Having trouble posting

lainey1 — Sat, 18 Jul 2015 12:31:32 GMT

@Brittany-QVC wrote:
Hi Lainey1,

I don't believe we recieved that e-mail, can you resend to QVCSocialTeam@QVC.com? We'd be happy to look into it and see if we can assist.

Brittany

@Brittany-QVC

Thanks for your response. I know one of my emails (I sent 5) was received because I got a "canned" response suggesting how to change my nickname which didn't work. I'll try again and mention you asked me to resend it.

ETA -- I just sent the entire string of emails....

Re: Having trouble posting

SHIRAZ — Sat, 18 Jul 2015 16:02:19 GMT

@lainey1 wrote:
@dooBdoo wrote:
I wasn't aware of anyone having problems adding a post. Do you actually click on the "Success" message to go directly to your reply? What happens when you do that? Can you try responding on this thread to see what happens?

(Sorry for all the questions -- the answers might help us figure this out.)
@dooBdoo
I'm not sure beach-mom is experiencing the same thing I did, but it sounds like it. I would type up my post, click the "post" button and get the message "success, click here to see your post". When I clicked on the success button, it would take me to my posted message. I could see what I typed and it actually posted like normal.

But, if I came out of the thread and went back into it, my post was gone. I tried posting 6 different times on different threads and got the same results. The posts would disappear, however, my post count went up by 6 as if the posts actually posted.

I'm not sure if beach-mom is experiencing this same exact thing. If she is, she might not be able to post here to let us know.

Again, changing my nickname was the only thing that seemed to fix it because I couldn't get a response from the QVC Social Team.

When you go into a thread that you have previously read or posted on, it takes you to the first post after the last one that you had read, or posted (if you are logged in). Have you tried scrolling up from this point? I usually find my post one post up from where I land when I return to a thread this way. Conversely, you can try going into the thread when you are not logged in, which will display all posts including your own. Unfortunately this can be very tedious wading through all of the previous posts you have already read. You might want to make a note of the # of posts displaying on the thread before you post as it will give you an idea of where to look for your post.

Re: Having trouble posting

beach-mom — Sat, 18 Jul 2015 16:05:24 GMT

Thank you everyone! It has only happened that one time. I quoted a poster (nothing controversial in the post), then tried to answer. After typing my reply, the yellow "success - go to your post" banner showed up. I clicked on that, as I have done many times, and nothing happened. I opened QVC forums in another window, and my post wasn't there. I tried this a number of times. There was nothing to indicate anything was wrong with my post. (?)

dooBdoo - thanks for the suggestion! I haven't tried this yet today, but I'm going to quote your post and see what happens. So - here I go!

Re: Having trouble posting

beach-mom — Sat, 18 Jul 2015 16:06:41 GMT

@dooBdoo wrote:
@beach-mom wrote:
What does it mean when the grey symbol on the left of the title of a post is not colored in? It must mean something. I've tried to reply to a post two or three times - I'm not posting any links or anything else not allowed. After I click "post," the "success - you can now go to your post!" banner comes up on top. But when I try to access my post, I see it is not there. Does anyone know what I'm doing wrong? First time for this one!

@beach-mom, I agree with @lainey1's description of the "speech bubbles." You'll see a gray arrow there if it's a thread to which you have responded.

I wasn't aware of anyone having problems adding a post. Do you actually click on the "Success" message to go directly to your reply? What happens when you do that? Can you try responding on this thread to see what happens?

(Sorry for all the questions -- the answers might help us figure this out.)

So I'm quoting your post, and typing another line. Now I will try to post it and see.

Re: Having trouble posting

beach-mom — Sat, 18 Jul 2015 16:07:50 GMT

Obviously I had no trouble today. I don't know what was going on last night!

Re: Having trouble posting

beach-mom — Sat, 18 Jul 2015 16:09:49 GMT

@Brittany-QVC wrote:
Hi Beach-mom,

I am going to forward this along to the Community Team to make them aware of the issue and see if they have any ideas what might be going on here. If the problem persists, please feel free to send us an e-mail at QVCSocialTeam@QVC.com

Brittany

Thank you Brittany-QVC! I haven't had any trouble today. If I do, I'll send you an e-mail!

Re: Having trouble posting

lainey1 — Tue, 28 Jul 2015 13:21:29 GMT

@Brittany-QVC, @dooBdoo

As a follow-up, just wanted to let you know I NEVER heard back from QVC about my posting and nickname issues after resending my emails again.

Thanks for the suggestion though.

Re: Having trouble posting

Brittany-QVC — Tue, 28 Jul 2015 13:38:04 GMT

Hi @lainey1

I am sorry to hear that. We definitely want to look into this for you, can you resend the e-mail today? I'll check the inbox and make sure that it gets seen. Also, can you tag me again when you've sent it? That way I can see if your e-mails are coming through.

Brittany

Re: Having trouble posting

lainey1 — Tue, 28 Jul 2015 16:52:36 GMT

@Brittany-QVC wrote:
Hi @lainey1

I am sorry to hear that. We definitely want to look into this for you, can you resend the e-mail today? I'll check the inbox and make sure that it gets seen. Also, can you tag me again when you've sent it? That way I can see if your e-mails are coming through.

Brittany

----------------------------------------------------------------------------------

@Brittany-QVC

Ok, I just resent the email titled Nickname Issue (Attn: Brittany) in the subject line.

I sent it to both QVCSocialTeam@qvc.com and Social.Team@qvc.com

Thank you again for your help with this.

Re: Having trouble posting

Brittany-QVC — Tue, 28 Jul 2015 17:03:32 GMT

Hi Lainey1,

Just received it and responded!

Brittany

Re: Having trouble posting

lainey1 — Wed, 29 Jul 2015 12:23:03 GMT

@Brittany-QVC

Thank you!