topic Re: Still Can’t Order in Q Talk

Still Can’t Order

beach-mom — Tue, 08 Apr 2025 01:06:35 GMT

Now I'm convinced the addition of Tik Tok has played havoc with our QVC experience!

It's not fair to us not to be able to find items by their numbers, not be able to load items in our carts, and not be able to check out.

I understand Tik Tok is THE place right now, but you won't find me watching it.

QVC should NOT forget their longtime customers. PLEASE FIX THIS!!!

Re: Still Can’t Order

willomenia — Tue, 08 Apr 2025 01:38:11 GMT

@beach-mom wrote:
Now I'm convinced the addition of Tik Tok has played havoc with our QVC experience!

It's not fair to us not to be able to find items by their numbers, not be able to load items in our carts, and not be able to check out.

I understand Tik Tok is THE place right now, but you won't find me watching it.

QVC should NOT forget their longtime customers. PLEASE FIX THIS!!!
I thought it was my tablet,everything was saying sold out. However I did download the qvc app and could get an order thru there

Re: Still Can’t Order

Love my grandkids — Tue, 08 Apr 2025 01:40:35 GMT

Can't you order by phone?

Re: Still Can’t Order

Susan Louise — Tue, 08 Apr 2025 01:44:26 GMT

@Love my grandkids wrote:
Can't you order by phone?

@Love my grandkids Well yes, of coarse everyone can...

However, those of us that use rebate sites like myself would not be able to receive those credits when we place orders by phone/calling.

Re: Still Can’t Order

michiganfan1 — Tue, 08 Apr 2025 01:57:21 GMT

ITA! You can't convince me that this is just coincendence. Yes this has happened before but it's usually only for a few hours. I remember David before (on Sundays usually) has said the site is having issues and usually I find out a few hours later it's working fine again.

Re: Still Can’t Order

Love my grandkids — Tue, 08 Apr 2025 02:03:55 GMT

@Susan Louise Ok but that begs the question: Is getting a rebate more important than placing your order? Just curious as I don't use rebates. I often just order by phone with no problem but oh well.

Re: Still Can’t Order

Susan Louise — Tue, 08 Apr 2025 02:18:39 GMT

@Love my grandkids wrote:
@Susan Louise Ok but that begs the question: Is getting a rebate more important than placing your order? Just curious as I don't use rebates. I often just order by phone with no problem but oh well.

@Love my grandkids I can only speak for myself...it is equally important.

Re: Still Can’t Order

Etoile308 — Tue, 08 Apr 2025 02:24:44 GMT

Customers shouldn't have to call in an order. Nothing this place sells is essential so they should be wooing customers, not driving them away.

I don't think their website problems have anything to do with HSN. Why would it? They are and plan to remain, two separate companies. There don't seem to be problems with HSN's site.

I don't think it has anything to do with tariffs. They're selling what they have, or should have, in stock. Not what's arriving on some ship at some point in the future.

There have frequently been problems with this site, and with the orders. One glitch after another. Now they've been magnified to the point of impacting sales for more than two days.

They need to put their money where it's required of a good, reliable, secure retailer. It's gone past the point of being laughable.

Re: Still Can’t Order

Mz iMac — Tue, 08 Apr 2025 02:32:21 GMT

@Etoile308 wrote:
Customers shouldn't have to call in an order.

@Etoile308 Why not? People like myself do not shop online.

Re: Still Can’t Order

Queen of shop — Tue, 08 Apr 2025 02:35:14 GMT

I can't believe that it took me the better part of 45mins to order a shirt! Geez Ridiculous.

Re: Still Can’t Order

Etoile308 — Tue, 08 Apr 2025 02:37:20 GMT

My feelings is that it's not thirty years ago.

I spent more years dealing with phone calls to last a lifetime. I don't place a call or receive a call unless it's essential. QVC is not essential.

Re: Still Can’t Order

Roni18 — Tue, 08 Apr 2025 02:37:35 GMT

I was able to get one order in tonight.. However, I had to try several times. I keep getting the qvc.com is not working page about half the time, even when just checking on the arrival date of some orders. Very frustrating. I always use the rebate sites when ordering which is why I use the online ordering instead of calling. I also think it is faster.

Re: Still Can’t Order

elated — Tue, 08 Apr 2025 02:58:28 GMT

@Love my grandkids wrote:
@Susan Louise Ok but that begs the question: Is getting a rebate more important than placing your order? Just curious as I don't use rebates. I often just order by phone with no problem but oh well.

@Love my grandkids You would be surprised at how much money you are saving by getting cash back.. It does pay to use these sites..I understand her point of view. If you are going to purchase items why not get a benefit.

Re: Still Can’t Order

Kachina624 — Tue, 08 Apr 2025 03:17:47 GMT

@michiganfan1 wrote:
ITA! You can't convince me that this is just coincendence. Yes this has happened before but it's usually only for a few hours. I remember David before (on Sundays usually) has said the site is having issues and usually I find out a few hours later it's working fine again.

@michiganfan1. That's why I think they're working on the system. The outtages seem to be intermittant

Re: Still Can’t Order

Kachina624 — Tue, 08 Apr 2025 03:20:38 GMT

@Love my grandkids wrote:
@Susan Louise Ok but that begs the question: Is getting a rebate more important than placing your order? Just curious as I don't use rebates. I often just order by phone with no problem but oh well.

@Love my grandkids. I've collected almost $7,000 from rebate sites. Not to be sniffed at, it's a significant chunk of change.

Re: Still Can’t Order

JudyL — Tue, 08 Apr 2025 04:02:00 GMT

@beach-mom - On Thursday evening - CA time - I placed an Auto-delivery order for the Peter Thomas Roth TSV. Received a confirming email from QVC stating it was Auto-delivery and I looked at the order summary and it said Auto-delivery. Because I was having so many problems with the website when trying to place my order, I called CS to verify that the order went through and that it went through as an AD. I was told that it had.

However, the order was not showing up on my Auto-Delivery page like my other AD items. I waited until Sunday morning and checked again and it still wasn't showing up on the AD page, yet the item had shipped. Once again I called CS and was told that she would "expedite' the matter to the IT Dept and that I should wait 5 business days for it to be resolved. If it wasn't resolved, then I should call back. Out of curiousity, I tried to check tonight but couldn't get through online to the AD page.

Re: Still Can’t Order

beach-mom — Tue, 08 Apr 2025 04:12:17 GMT

@JudyL - I know. It's ridiculous! Just now I tried to access my order history and got the "We're sorry. . ." message. I give up!

Re: Still Can’t Order

BalletBabe — Tue, 08 Apr 2025 04:46:44 GMT

They are doomed going all internet.

Re: Still Can’t Order

NYCLatinaMe — Tue, 08 Apr 2025 04:51:41 GMT

I tried to buy the Joan Rivers TSV online several times today, but even though iy shows up as available, every time I hit add to cart it says just sold out I am not calling because I am not sure I should get it. So I will let go.

But yes, I would have probably checked out if I could have. My guess is the jacket will be available all summer for just a couple of dollars more, since other people probably can't shop either. So I will delay and maybe not buy, if I don't need. I do have other jackets, and a different one from Susan Graver on my wish list at a lower price that will serve the same use.

The TSV went up $10, but I won't be surprised to see it go down again.

Re: Still Can’t Order

elated — Tue, 08 Apr 2025 05:09:22 GMT

@JudyL wrote:
@beach-mom - On Thursday evening - CA time - I placed an Auto-delivery order for the Peter Thomas Roth TSV. Received a confirming email from QVC stating it was Auto-delivery and I looked at the order summary and it said Auto-delivery. Because I was having so many problems with the website when trying to place my order, I called CS to verify that the order went through and that it went through as an AD. I was told that it had.

However, the order was not showing up on my Auto-Delivery page like my other AD items. I waited until Sunday morning and checked again and it still wasn't showing up on the AD page, yet the item had shipped. Once again I called CS and was told that she would "expedite' the matter to the IT Dept and that I should wait 5 business days for it to be resolved. If it wasn't resolved, then I should call back. Out of curiousity, I tried to check tonight but couldn't get through online to the AD page.

@JudyL I would email QVCsociailteam@qvc.com. They are excellent and will be able to help you.