topic What is going on with orders??? in Q Talk

What is going on with orders???

bargainsgirl — Wed, 05 Mar 2025 19:33:24 GMT

I ordered 2 beauty items Feb.22 and they are still saying "preparing order". I have NEVER had such a delay as this in all the years I have ordered. Called twice no real answers...

Re: What is going on with orders???

cjm61 — Wed, 05 Mar 2025 19:42:07 GMT

@bargainsgirl Unfortunately if CS couldn't give you answers I doubt anyone here could. But, I will say, I never order anything from QVC with the intention of receiving it in a timely manner. I order anticipating not receiving for awhile and to be honest, most often I am pleasantly surprised.

I also have to add that many times I receive the item before the shipping information has been updated on the website. It may just show up at your doorstep in a couple days even if it states still preparing.

Re: What is going on with orders???

Teddixat — Wed, 05 Mar 2025 19:48:57 GMT

@cjm61 I know, right? But I agree with the OP. It's hot abd cold. Sometimes they ship fast abd other times not so much. I have an order "preparing order"since 2-16. I called CS - she couldn't explain but offered to cancel and send out another order- which is still in the preparing your order stats. She also said I wouldn't have to pay return shipping if by some chance she was unable to cancel abd I receive the initial order

Re: What is going on with orders???

Janey2 — Wed, 05 Mar 2025 19:59:36 GMT

I ordered 4 items over the weekend and I already received them. Strange

Re: What is going on with orders???

NYCLatinaMe — Wed, 05 Mar 2025 20:14:33 GMT

@bargainsgirl

I was about to post the same thing. I placed a substantial order (8 items) on February 23, and they are still preparing them. That was the last of about 5 days of free shipping.

I also ordered one item on 2/26, which they are also "preparing". I called to request a price adjustment and mentioned the delay in shipping the 2/23 order, and the cs rep said something about canceling if they haven't met their deadline. I told her I actually wanted the items and wasn't pressed for them, all true! But that delay is ridiculous. All but one of the items were clearance, and the non-clearance was an item that they had presented a few days earlier, so it's not like new inventory hasn't arrived.

Is QVC selling things they don't have?

I have never seen a delay like this in phone or internet shopping ever.

A new low for sure. I am concerned.

Re: What is going on with orders???

NYCLatinaMe — Wed, 05 Mar 2025 20:11:52 GMT

@Janey2 Do you know if you are close to a QVC warehouse?

It's just so odd.

Re: What is going on with orders???

Smile2 — Wed, 05 Mar 2025 20:39:33 GMT

I am having the same problem with orders from 2/16 and many on 2/22. I called CS yesterday and they have no idea! They said many orders are having problems with no direction from the top! They are talking to each other on the team but no one has answers! She said there are many unhappy customers??

Re: What is going on with orders???

I am still oxox — Wed, 05 Mar 2025 20:49:08 GMT

My TSV Beach Pants delivered via UPS yesterday. This was straight UPS no post office involved

Re: What is going on with orders???

luvmybeetle — Wed, 05 Mar 2025 20:49:37 GMT

I have the same problem with orders around 2/22. I sent a message to the Q Social Team twice and no answer yet. I also called CS and all she did was note them and sent it to (I guess) the Social Team. This is getting really frustrating.

Re: What is going on with orders???

Goodie2shoes — Wed, 05 Mar 2025 21:01:38 GMT

Crazy right ? I have had several orders recently that were delivered timely, 2 orders that came in the same box ! However !! I ordered the Egg Harbor TSV Salmon on 2/23 and it still says " Waiting for Carrier Pickup" 10 days today since my order was placed. I called Egg Harbor's cs dept today and told my order got lost via UPS so they will cancel at my request and refund my money. Done and I won't be ordering salmon again at this point !

Re: What is going on with orders???

charsha — Wed, 05 Mar 2025 21:23:50 GMT

Here's a strange occurence. I sent back a ring for an exchange for a different size- It was sent yesterday and arrived today UPS. OMG!! RARE to say the least. Good luck on everyone's orders, hope they arrive soon.

Re: What is going on with orders???

NYCLatinaMe — Wed, 05 Mar 2025 21:29:16 GMT

Posters here are conflating 2 issues, QVC not sending orders and deliveries. The OP is not about deliveries.

The issue here, that I am also expriencing, is that QVC is not shipping orders. So what is that about?

We are being told to cancel? Not a way to help QVC w sales. I hate returning, and I wouln't want qvc to expect me to return late orders if I cancel them. I would be happy to receive items I ordered.

Please help!

Re: What is going on with orders???

ninadog — Wed, 05 Mar 2025 21:29:58 GMT

I AM FED UP TOO WITH QVC INCONSISTENCY! I orderecd some sandals the other night...oh, you know how Shawn and everyone gets to you...got an email this morning (Wed) saying they were arriving Thursday...I thought, great! I'm going away for the weekend so I can plan my wardrobe around them, right?? So then this afternoon, I get another email saying they will not be delivered until late Saturday night! So that blows them for the weekend! I called CS...took forever to get to a human...she was not sympathetic at all...blamed it on "QVC's suppliers"....

BUT WHY DO THEY SEND EMAILS WITH MIS-INFORMATION IN THE FIRST PLACE????

I said this over and over..."never buying anything from QVC again"...but somehow I always cave. This time, I am really going to try to buy from somewhere else...years ago, QVC was the only game in town for "on the spot" purchases but now hey! Always check Amazon and every other website out there.

Re: What is going on with orders???

NYCLatinaMe — Wed, 05 Mar 2025 21:32:49 GMT

Wow, @charsha. I can't believe qvc would process a return and ship a replacement in one day. I sure have never seen a vendor do that. Did you call ahead of time to tell them about the exchange? Maybe they had already shipped?

Re: What is going on with orders???

charsha — Wed, 05 Mar 2025 21:37:47 GMT

@NYCLatinaMe I did not make a call about the return/exchange, and just figured it would take some time. The return was received on 2/28, and they mailed it on 3/4- Still stuns me.

Re: What is going on with orders???

NYCLatinaMe — Wed, 05 Mar 2025 21:41:54 GMT

Thanks @charsha for the explanation. I thought you meant you had returned it yesterday and they had already sent you a replacement. That would have been something.

I have received many items the day after they are shipped by the retailer. That does not surprise me.

Re: What is going on with orders???

Kachina624 — Wed, 05 Mar 2025 21:58:11 GMT

@luvmybeetle wrote:
I have the same problem with orders around 2/22. I sent a message to the Q Social Team twice and no answer yet. I also called CS and all she did was note them and sent it to (I guess) the Social Team. This is getting really frustrating.

@luvmybeetle. I think the Social Team is out on the wharf in California waiting for our ship to come in.

There's obviously a shipping delay of some kind, could be storms in the Pacific. I've got 3 of those items and only one was mentioned as being an advanced order.

Re: What is going on with orders???

shoekitty — Thu, 06 Mar 2025 03:30:09 GMT

I found some answers online. I keyed in , why is qvcs shipping so slow. Most of the answers were from this board, however, there are two sites that state a possible cause. QVC has switched to mail innoventions, which is a service that can ship at their convenience. It is not the post office in reality. I also heard that in returns, if you you use your own label you will receive refund more quickly. As the label allows pkg to travel at the deliveries convenience. Also, if you see item is returned, it is better to call QVC CS and tell them nicely, lol your item is returned and they will check and if so issue your refund right away. Otherwise it can take up to 2 weeks after item is returned. This information is only as true as the source, but I did trust this one

Re: What is going on with orders???

NYCLatinaMe — Thu, 06 Mar 2025 07:44:02 GMT

Hi @shoekitty

The complaint here is NOT slow delivery, it is that QVC has not gotten the orders in the hands of the delivery company. They are sitting in QVC's hands. Weird. qvc is "preparing" them.

ps: I don't think qvc is using mail innovations anymore, a USPS service, for delivery, which is NOT what we are complaining about. They did use innovations for many years in the past. I had 3 deliveries in January, all by UPS, no innovation. Someone posted QVC no longer uses USPS mail innovations for delivery, which is consistent with my experience. But delivery is not the complaint by the OP. The complaint is that QVC is taking weeks to get the merchandise out.

Hope we get an explanation. Maybe QVC cut too many inventory and customer service people.

Re: What is going on with orders???

spabar — Thu, 06 Mar 2025 08:09:43 GMT

@NYCLatinaMe wrote:

Hi @shoekitty

The complaint here is NOT slow delivery, it is that QVC has not gotten the orders in the hands of the delivery company. They are sitting in QVC's hands. Weird. qvc is "preparing" them.

ps: I don't think qvc is using mail innovations anymore, a USPS service, for delivery, which is NOT what we are complaining about. They did use innovations for many years in the past. I had 3 deliveries in January, all by UPS, no innovation. Someone posted QVC no longer uses USPS mail innovations for delivery, which is consistent with my experience. But delivery is not the complaint by the OP. The complaint is that QVC is taking weeks to get the merchandise out.

Hope we get an explanation. Maybe QVC cut too many inventory and customer service people.

@NYCLatinaMe - they had stopped using USPS Mail Innovations for a while, but are now back to it. I have 3 orders that are taking forever because of it.