topic Re: Shipping Takes SOOOO Long! in Q Talk

Shipping Takes SOOOO Long!

hgsuddle — Tue, 04 Mar 2025 01:09:37 GMT

I ordered two of the same shirts on February 22nd and they have yet to ship! I chatted with customer service today and they are unwilling to cancel or credit me for anything. I am so frustrated! They blamed the abundance of holiday returns to the warehouse which concluded January 31st! Almost a whole month ago and they have yet to catch up. It's a good thing I didn't need them for anything. Just so frustrating. Sorry for venting.

Re: Shipping Takes SOOOO Long!

Redshoes07 — Tue, 04 Mar 2025 01:17:40 GMT

I usually get my packages in a timely manner, usually before the expected delivery date. It shouldn't matter when they ship the item, as long as you get your order my the delivery date.

Re: Shipping Takes SOOOO Long!

Kachina624 — Tue, 04 Mar 2025 01:27:12 GMT

@hgsuddle. I got a sweater today that was on the road 10 days. Clothing is usually shipped pretty fast but if not, you're not charged until the item actually is put on a truck.

Re: Shipping Takes SOOOO Long!

shoekitty — Tue, 04 Mar 2025 01:28:15 GMT

I ordered 2 pairs of pants on Feb 16. One pair arrived last week. The other pair just shipped Friday over 10 days after ordering. They say arrival date is the 8. And they were at warehouse 350 miles away, in my state in California I placed 2 other orders same day with 2 different companies, one in Ca other in Minn. both came 4 days after ordering, and they were sent regular USPS. There is no excuse

Re: Shipping Takes SOOOO Long!

nicole s — Tue, 04 Mar 2025 01:38:45 GMT

Agree. I am to the point of not ordering anymore until things change. In addition to shipping time, I am tired of paying multiple shipping charges. When you order a set (top and bottom), they should be shipped together. You can't tell me QVC doesn't get a discounted rate for shipping.

Re: Shipping Takes SOOOO Long!

Goodie2shoes — Tue, 04 Mar 2025 02:14:34 GMT

I feel your frustration ! I ordered the TSV Egg Harbor Salmon back on 2/23 and the order still says "waiting for carrier pickup" ! I have contacted CS twice to no avail. I posted about this on the boards several days ago and a few people noted they also placed their order the night it was first presented as I did and received their order timely.

I have ordered that salmon multiple times in the past, received it timely and it's very good.

Re: Shipping Takes SOOOO Long!

shoekitty — Tue, 04 Mar 2025 02:42:42 GMT

@nicole s wrote:
Agree. I am to the point of not ordering anymore until things change. In addition to shipping time, I am tired of paying multiple shipping charges. When you order a set (top and bottom), they should be shipped together. You can't tell me QVC doesn't get a discounted rate for shipping.

@nicole s Shoekitty said. This is probably one of my all time beefs, since back in 1987. It seems they could have devised a way when you order multiple items, not the same item , color or vendor you ought to be able to have ONE SHIPPING FEE. Everyone else in the business is able to do it. QVC is one of the largest retailers in US, why can't they. I realize they deal with different venders. So does everyone else just about. MACYS, NORDIES, NEIMANS, lLBean. Etc. if I order 4 pairs of shoes, all different , and two blouses, and one shirt in one day at same time, why do they charge me 7 different shipping fees? Sometimes this can be over 35.00!,, they do get altered shipping rates. Whatever they get, is slower, and worse than anyone else sending same way. lol.

Re: Shipping Takes SOOOO Long!

stellabystarlight — Tue, 04 Mar 2025 03:53:15 GMT

I agree. I ordered a set of two Susan Graver tops on Feb. 22nd. They are still "being prepared." I sent an email to the QVC Social Team and they did get back to me thanking me for being so patient. But my items have still not shipped yet, and I am labeled a "valued customer." In the past, my items have shipped very fast. So, I do not know what the problem is. I hope they did not let alot of shipping people go. That is the only thing I can think of right now.

Re: Shipping Takes SOOOO Long!

loriqvc — Tue, 04 Mar 2025 04:33:13 GMT

It seems most clothing items are shipped from the east side of the country; I wonder if one of the warehouses there has some kind of order glitch, as I also have a top that was ordered on 2/22 and has not yet shipped. This is the first time in a really long time that I've experienced any kind of order delay—typically, my orders arrive within 7-8 days no matter where they ship from.

Curiouser and curiouser...

Re: Shipping Takes SOOOO Long!

Goodie2shoes — Tue, 04 Mar 2025 06:14:19 GMT

@ nicole s wrote: Agree. I am to the point of not ordering anymore until things change. In addition to shipping time, I am tired of paying multiple shipping charges. When you order a set (top and bottom), they should be shipped together. You can't tell me QVC doesn't get a discounted rate for shipping.

Well I had a big surprise last week when I received 2 orders in the same box ! I ordered cappaneli towel rolls and the Kim Gravel foundation TSV. They were in separate boxes then packed in one big box. Free shipping on both items and delivered by UPS.

Re: Shipping Takes SOOOO Long!

Venezia — Tue, 04 Mar 2025 06:55:10 GMT

I ordered the L'Occitane duo hand cream on the 17th and it was delivered on the 21st. I was amazed.

I ordered a pair of "As Is" Cougar boots on the 22nd. They shipped on the 27th and were delivered today. They would've been delivered on Saturday, but we don't have weekend service in my rural area.

Re: Shipping Takes SOOOO Long!

Venezia — Tue, 04 Mar 2025 06:58:29 GMT

Oh and I had to send back a 3-piece Cuddl Duds set (it was supposed to be Regular, but was mislabeled by the manufacturer and was clearly a petite).

I took a photo (comparing two sets in different colors) and sent it to the Social Team and they issued the refund immediately. I hadn't even had time to get the package to the post office.

I was very surprised at that. I had only wanted to make absolutely certain that I didn't get charged return shipping.

Re: Shipping Takes SOOOO Long!

millieshops — Tue, 04 Mar 2025 12:07:19 GMT

Received my IHWKP order yesterday - days before the estimated delivery date I agreed to when I finalized the order.

Delivery was USPO from start to finish - first time I've seen this exact process, but overall I've been fortunate to have had all my orders since before the pandemic and since arrive by the time I thought they would be here.

I can't even hazard a guess why the problems and successes are so random, but they are. I'd buy even less than I do now if I had to pay a membership fee. Those fees do not work well for me.

Re: Shipping Takes SOOOO Long!

Shanus — Tue, 04 Mar 2025 12:39:47 GMT

@hgsuddle I'm thinking shipping (and prices) may become a bigger issue in the next few weeks.

Re: Shipping Takes SOOOO Long!

hgsuddle — Tue, 04 Mar 2025 13:24:41 GMT

That is what is happening to me! Ridiculous!

Re: Shipping Takes SOOOO Long!

vermint — Tue, 04 Mar 2025 13:32:46 GMT

@hgsuddle Don't despair...it will (probably) arrive eventually. I ordered 2 tops on Dec. 30 that didn't arrive til FEBRUARY!

Re: Shipping Takes SOOOO Long!

amyb — Tue, 04 Mar 2025 16:53:50 GMT

I guess it depends on the vendor? I've ordered several things since Jan~ they processed in a few days, shipped usually within 3 days, and got to me only a few days later. I'm in CT.

I keep saying on posts like this, and hoping I don't "jinx" myself, saying it so much....maybe I've been lucky but, I haven't had ANY shipping problems, or delays, of any kind from QVC lately or really in most of my 20+ years shopping here.

Re: Shipping Takes SOOOO Long!

faeriemoon — Tue, 04 Mar 2025 17:25:04 GMT

I really don't understand how their shipping AND returns departments can be so bad. It takes sometimes up to a week for an item to ship, and processing a return can take a month. They love to brag about how long they've been in business (frankly, a miracle), yet they are slow as molasses in a world that expects everything yesterday.

Re: Shipping Takes SOOOO Long!

pattypeep — Tue, 04 Mar 2025 18:08:50 GMT

@hgsuddle OMG, don't get me started. I have items that have gone back and forth between coasts and never arrived at my house. Take a look at your tracking. USPS has also sent back two items and said "moved, left no forwarding". I've lived here for 30 years. I'm really sick of it.

Re: Shipping Takes SOOOO Long!

Wobin — Tue, 04 Mar 2025 23:14:40 GMT

I read when they laid off Carolyn and Dan they laid off a total of 400 employees. Perhaps there are fewer people doing the same work. That happened at 2 different places where I worked. I'm waiting on an order from another online retailer that I placed February 28. I received an email today (March 4) that it finally shipped.