topic Live Chat in Q Talk

Live Chat

Sharbou — Sun, 23 Feb 2025 03:03:33 GMT

Is Live Chat working for you? I've tried it on 3 different browsers & the app--would not work on any of them. So now I've been on hold for 36 minutes, trying to get a Customer Service rep.

Re: Live Chat

Kachina624 — Sun, 23 Feb 2025 04:00:06 GMT

@Sharbou. First rule for contacting CS, don't try on a free shipping day. Hang up and try tomorrow or Monday.

Re: Live Chat

CalminHeart — Sun, 23 Feb 2025 13:14:12 GMT

I would avoid calling at night or on a weekend unless it was an absolute emergency. Monday mornings are tough for all chat/call/customer centers since others also wait. Try again 10-11 Monday morning or afternoon.

Re: Live Chat

Tomboy — Sun, 23 Feb 2025 16:10:46 GMT

I've been trying live chat for 3 days, not working. I emailed their customer service no response after 3 days. Trying to get my refund. My order status does not show my return has been received but I have an email from QVC saying they received my return. This has been 10 days now and it's a substantial refund and almost time for the next easy pay to hit. I think this is intention on their part.

Re: Live Chat

KKJ — Sun, 23 Feb 2025 16:43:48 GMT

It's weird as I've not been able to use Q Chat on my computer but can bring it up on my phone. Maybe try that?

Re: Live Chat

SindyB — Mon, 24 Feb 2025 13:05:36 GMT

Anyone else having trouble with this, been trying for 2 days to get in on numerous browsers and phones, and still it just gives me the no go icon.

Re: Live Chat

RespectLife — Mon, 24 Feb 2025 14:08:53 GMT

@Sharbou

The only Live Chat I can do is on a desk top with Fire Fox AND disabling my blocker.

Disable blocker on desktop with Edge and it still won't work.

Disabler blocker on laptop and try all browsers and it will NOT work.

Scratching my head about technology all the time.

Re: Live Chat

SindyB — Mon, 24 Feb 2025 19:07:54 GMT

I usually use incognito mode because of the ad blocker, but this just doesn't go past when you click the chat button.

Re: Live Chat

Pecky — Mon, 24 Feb 2025 20:33:44 GMT

I can't when using Edge but can with Chrome. I would try changing your browser.

Re: Live Chat

Kaiti126 — Thu, 27 Feb 2025 13:34:47 GMT

No, it is not working at all and I am very upset about it because every company whether you are big or small has Live Chat to help people. How are deaf people supposed to communicate with them if they don't have Live Chat?

Telling us to clear History, turn off VPNs & protection programs doesn't work. Tried on all 4 browsers - Firefox, Safari, Chrome and Edge and none worked. Tried on PCs, mobile phones and iPads, still doesn’t work. Up until last week, Live Chat was only available on Edge but now that too is not working which tells me that QVC does not want us talking on Live Chat so they have disabled it entirely for their own reasons and that is upsetting for me as I like written proof to be able to present if there is ever an issue. He said/She said never works out for anyone.

Also tried emailing Social Team as I have an order that I never recieved and they haven't responded in seven days. Tried emailing them again yesterday and still haven't heard from them. Tried calling CS and was told that they would look into it and get back to me. Still waiting to hear from them.

Re: Live Chat

Beammeupscotty — Thu, 27 Feb 2025 14:37:41 GMT

I mentioned on the other thread regarding live chat. It often doesn't work for me. Sometimes it does but most of the time it doesn't. Maybe because they don't have anyone to man it? Anyway, I usually give up and call customer service regarding any issue.

Re: Live Chat

HawaiianStyle — Thu, 27 Feb 2025 14:46:21 GMT

I can't get it to work either. What it tells me is that they are fine taking my money and want to make it harder to resolve issues. I have pulled back a lot on the shopping I do with QVC. Their prices are ridiculous, and I need to start supporting stores (jobs) in my local community.

Re: Live Chat

Kaiti126 — Thu, 27 Feb 2025 15:16:21 GMT

I just found out today that QVC is aware of Live Chat not working and they are trying to fix it but the problems is that it's been YEARS and that is what they claim to be doing but they never do.

I am a computer software engineer and this is a simple fix if you know what you are doing that will take all of 5 minutes to fix. So either they have incompetent people working on their IT department or for some unknown reason they don't want to offer Live Chat and that is disappointing because there are Deaf people who rely on it and have no other means but to talk on Live Chat.

For a company that prides itself on offering goods & services for the disability, it seems the most important one is lacking.

Furthermore, I just spoke to two CS agents on phone and the first had her dogs & kids barking so loudly that I couldn't hear her at all, and the 2nd had her husband or whoever sitting next to her talking on the phone so loudly that I had to hang up in frustration. Seems QVC CS are now all working remotely and that concerns me because the agent who had her husband next to her was going through my payment info. I don't want their family or whoever viewing my personal info. I don't know these people from squat and this is not what I signed up for. Identity theft is real and QVC seems to not be taking precautions at all. That's scary.

I guess, this is where I now part ways with QVC as this is not the QVC I have known for so many years.