topic Re: Why FedEx? in Q Talk

Why FedEx?

Lainey59 — Thu, 12 Dec 2024 16:41:57 GMT

Why all of a sudden are some of my purchases being sent by FedEx? FedEx is the worst. I had a packaged delivered finally yesterday after being stuck at the last hub for a week. The box was totally wet, had been damaged and retaped to keep it together. I did have one item was missing which I'm assuming it fell out before box was taped up. This wasn't a QVC purchase but any time I have problems it's with FedEx. I now have a QVC package that was shipped over a week ago and is still hung up in Ohio at the same location for 6 days and counting. I've talked to some friends and two of them have been having major problems with them as well. And they are no help at all if you call them even if you are lucky enough to understand what they are saying since English doesn't seem to be their first language. I don't remember QVC shipping FedEx before. Thankfully my two other packages were shipped UPS.

Re: Why FedEx?

geezerette — Thu, 12 Dec 2024 16:55:57 GMT

Most likely because they're getting a cheaper rate. That's normally the sole reason.

Many retailers I order from have been switching shippers lately. One is now using DHL. Some have stopped offering free shipping or increased their minimum amount to purchase before they offer free shipping. One has had to increase the UPS delivery time unless we are willing to pay more--my increase would be over $70 for overnight UPS delivery, which I had been getting for $9 for 30 years.

Longer shipping times, and they all hand off to USPS whenever possible. Which is something that needs to be taken into account if/when the federal government looks at the troubles at USPS.

Re: Why FedEx?

GabbyAnn — Thu, 12 Dec 2024 17:58:07 GMT

Fedex has been so far behind delivering in my area for the past few weeks. We had one package that was at our nearest hub for 6 days. I spoke to the delivery guy one day and he said he had 100 stops and 125 packages that one day. And we live 90 minutes or so from that hub, so he drives a while before he actually starts dropping off packages.

I don't think they have the extra help thru the holidays where I live either. UPS does. I felt bably for him. Young guy trying his hardest. I gave him and Coke & some snacks and thanked him. They've been delivering around 8 pm when it's usually around 4pm. But it does get frustrating when you paid to have something delivered and it takes so long to ge to you.

Re: Why FedEx?

Kachina624 — Thu, 12 Dec 2024 18:12:53 GMT

@Lainey59. The reason for your complaints is obvious, it's Christmas! Everyone, both retailers and customers are inundated so transport has really slowed. I've noticed 2 to 3 days being added to to transportation time. It's not just you, so grin and bear it, and remind yourself to shop earlier next year.

Re: Why FedEx?

goldensrbest — Thu, 12 Dec 2024 18:50:47 GMT

It is that time of year,i have noticed a few of my orders from amazon are taking longer.

Re: Why FedEx?

Mom2Dogs — Thu, 12 Dec 2024 18:58:47 GMT

As a business owner I have notified all of our suppliers that we will not use FED EX as a delivery source...completely unreliable.

Re: Why FedEx?

Mom2Dogs — Thu, 12 Dec 2024 19:00:46 GMT

@Kachina624 Not necessarily true, any time of the year FED EX is not reliable and we have caught the driver in white lies...last order we received our delivery was let outside of our business all night....

Re: Why FedEx?

Kachina624 — Thu, 12 Dec 2024 19:31:15 GMT

@Mom2Dogs wrote:
@Kachina624 Not necessarily true, any time of the year FED EX is not reliable and we have caught the driver in white lies...last order we received our delivery was let outside of our business all night....

@Mom2Dogs. I agree, I shudder when I find something has been shipped FedEx. If I know in advance, 8 won't order.

Re: Why FedEx?

We rescue cats — Fri, 13 Dec 2024 13:13:05 GMT

I guess I am the oddity here, we ship a lot with FedEx and have usually had very good service. Usually 50-70 bottles of wine every month and at least a dozen other items. I have had issues with Fedex Ground but never the overnight shipping.

Re: Why FedEx?

Estellee — Fri, 13 Dec 2024 14:26:35 GMT

Most of my packages that come from QVC start off with UPS and then get transferred to USPS. When I receive Fedex from other retailers they seem to ship directly from Fedex to me.

Re: Why FedEx?

Lainey59 — Sat, 14 Dec 2024 14:46:38 GMT

@Kachina624 wrote:
@Lainey59. The reason for your complaints is obvious, it's Christmas! Everyone, both retailers and customers are inundated so transport has really slowed. I've noticed 2 to 3 days being added to to transportation time. It's not just you, so grin and bear it, and remind yourself to shop earlier next year.

I don't have to grin and bear it. This happens 12 months a year with fedex. I am not in any hurry for these packages but I live in Western Pennsylvania and it should not take this long to receive a qvc package. One of these items was shipped on December 1 and it is now 13 days later and I have still not received this item nor is it out for delivery. Still stuck at the same hub. It is ridiculous. If I would have known it was shipping FedEx I would not have ordered it. Don't know why these items weren't shipped ups/USPS like all others. And I do shop early!

Re: Why FedEx?

Sooner — Sat, 14 Dec 2024 14:52:39 GMT

@Kachina624 wrote:

@Mom2Dogs wrote:
@Kachina624 Not necessarily true, any time of the year FED EX is not reliable and we have caught the driver in white lies...last order we received our delivery was let outside of our business all night....
@Mom2Dogs. I agree, I shudder when I find something has been shipped FedEx. If I know in advance, 8 won't order.

@Kachina624 @Mom2Dogs I agree with both. FexEx has no rats behind what they are doing. The truck goes up and down our street back and forth on busy days.

No other carrier truck does this. Most go by a route and don't backtrack constantly.

You might as well put your package on a passing railroad car as ship it FedEx.

Re: Why FedEx?

Kachina624 — Sat, 14 Dec 2024 18:02:27 GMT

@Sooner. @Mom2Dogs. I'm not saying this to be funny, but I've seriously questioned whether some of their drivers are literate. I have my doubts.

Re: Why FedEx?

Sooner — Sat, 14 Dec 2024 18:06:02 GMT

@Kachina624 wrote:
@Sooner. @Mom2Dogs. I'm not saying this to be funny, but I've seriously questioned whether some of their drivers are literate. I have my doubts.

@Kachina624 It's either that or they don't give a rip where those packages land.

Re: Why FedEx?

loriqvc — Sat, 14 Dec 2024 19:20:07 GMT

@Sooner - It's interesting that you should talk about packages "landing" from FedEx drivers; I finally stopped saving all my camera footage of them chucking packages at my porch from the middle of the lawn since any complaints to the company go nowhere. (My delivery instructions on file ask them to leave packages at the side door, which of course never happens.) I also always love the delivery confirmation photos they send that are just a picture of my house from the truck before they've gotten out; obviously, there isn't a package anywhere in sight to be "confirmed."

Last month was the first time I've ever received a package via FedEx from a QVC order; I truly hope it was also the last time.

Re: Why FedEx?

Poohbear52 — Sat, 14 Dec 2024 19:54:47 GMT

I get orders from ups, fedex, Amazon and of course the post office. I’ve never had an issue with fedex, have had ones with ups. Suprised I don’t have more issues than I do. Fingers crossed that it stays that way. I always expect my packages to to take a little longer around Christmas time.

Re: Why FedEx?

songbird — Sat, 14 Dec 2024 23:44:56 GMT

I've never had really big issues with all of them, except a couple times with FedEX. You can't really request they way they're sent. Just whatever they send. ShopHQ ships with DH and I've never had trouble with them. UPS is huge and for the most part (with the traffic) are pretty good. The weather is a factor too. UPS is a very desirable job to have. They pay very well. And it's difficult to become full time. Because of this, workers there work hard to protrect what they have. Amazon has their own fleet. They are still the fastest. Since 2023, Amazon has supassed UPS in usuage. But they are unique. No other business is like Amazon.

Re: Why FedEx?

sueinsf — Sat, 14 Dec 2024 23:53:47 GMT

I've gotten many shipments from Fed Ex - Never had a problem.

Re: Why FedEx?

CalminHeart — Sun, 15 Dec 2024 14:10:13 GMT

What type of Fedex shipping was used?

There are slow and there are faster FedEx shipping options. Knowing Q, it was probably the slowest and cheapest option.

Every carrier has multiple shipping options from pony express to overnight. It all depends on what the shipper selects.

Re: Why FedEx?

CalminHeart — Sun, 15 Dec 2024 14:12:41 GMT

I must be a lucky person. I had a problem with FedEx just ONCE when a package was shown as delivered but arrived a day later. Otherwise I've never had any issue with FedEx.