topic Re: Refunds For Price Drops in Q Talk

Refunds For Price Drops

rms1954 — Sat, 14 Sep 2024 22:27:43 GMT

Used to rack up some $$$ but not anymore. Do you find the same?

Re: Refunds For Price Drops

ScrapHappy — Sat, 14 Sep 2024 22:30:25 GMT

@rms1954 wrote:
Used to rack up some $$$ but not anymore. Do you find the same?

A denim & Co. shirt I bought had a price drop shortly after buying it (it was within the month time frame). I contacted CS and was told no price adjustments on clearance items. But this wasn't clearance. Still no price adjustment.

Re: Refunds For Price Drops

Effie54 — Sat, 14 Sep 2024 22:39:19 GMT

@rms1954 wrote:
Used to rack up some $$$ but not anymore. Do you find the same?

@rms1954 Unfortunately I found the same to be true. I was told that there were no refunds on clearance items, ut my item wasn't clearance. I asked 3 different CS reps and it was supposed to be sent to the billing dept. But I never got a price difference refund. I don't think they do that anymore.

Re: Refunds For Price Drops

Etoile308 — Sat, 14 Sep 2024 22:42:10 GMT

I thought the restrictions included more than just clearance. Isn't Lunch Time specials, Prime Time specials and a few other categories included?

Re: Refunds For Price Drops

Catch71 — Sat, 14 Sep 2024 23:10:16 GMT

Basically, no price adjustments anymore; just like Amazon!

Re: Refunds For Price Drops

Kachina624 — Sat, 14 Sep 2024 23:29:35 GMT

@rms1954. No, I've still gotten price adjustments. Same rules as before except the item can't be listed at a "clearance " price. You can get it on a "sale" price. I've gone through the mods to get mine. Seems like some of the CS reps know less than we do.

Re: Refunds For Price Drops

BunSnoop — Sat, 14 Sep 2024 23:40:43 GMT

I recently purchased an Affinity Accents necklace on sale and it was reduced $14.00 about a week later as a "Primetime Special". I did not know whether or not they would do an adjustment, but I thought it would be worth the try. Yes....hooray....they did do an adjustment for me for the $14.00.

Re: Refunds For Price Drops

bluehydrangea — Sun, 15 Sep 2024 00:00:39 GMT

I called on an Isaac scarf the other day. It was $5 less two days after being presented on air at full price and of course, I had ordered 3 at the higher price (since they're hard to find these days). Anyway, I digress ... the CS rep told me since it was a "sale price" they could give me the difference on two of them, since the exact item/color must be in stock when you call (one of the colors I ordered had sold out).

To be honest, I find QVC's pricing games annoying. So many "sale" categories/names, prices go up and prices go down randomly it seems, unpredictably. I can say this because I regularly check my "wish list" items. They go up, they go down. Heck, I've even seen old, "sold out" items on my wish list go up and down in price when they're not even available for sale. Yikes. Who's in charge of this stuff?

I think it would be fair to customers to allow them a blanket price adjustment if their item goes down in price within 30 days of shipment. I miss the old days when there were clear price categories an "introductory" price, a "full" price, a TSV price and a "one time only" price. I dont' recall all this nonsense about "sale price, "clearance sale price", "lunchtime" price (which by the way, these days I no longer check in on them since they are not good deals anymore, QVC's loss as a daily price break group could surely drive traffic to the site), "primetime" specials (seems to not be posted on a schedule, why bother looking for it). Oh dear.

Re: Refunds For Price Drops

loriqvc — Sun, 15 Sep 2024 00:08:05 GMT

Over the past three months, I've received four or five adjustments for items that wenf from a regular price to a sale price; I typically go through the Social Team with these requests but did get one adjustment via chat. I don't ask about changes in any other pricing categories anymore since the policy has become very strict and the responses from the representatives seem fairly inconsistent.

@bluehydrangea - For the past two months, the Primetime Specials have been posted every morning along with the Lunchtime Specials. I'm not sure why they aren't saved for later in the day, but I'll take a deal when I see one! And I've actually still gotten some great bargains even though the prices overall aren't as reduced as they used to be.

Re: Refunds For Price Drops

FranandZoe — Sun, 15 Sep 2024 02:43:12 GMT

I purchased a pair of Revitalign sandals on 9/4 - rececived them on 9/11. Today - 3 days later - I noticed they're $28 cheaper! They are listed as on clearance. If I don't get an adjustment I'll return them. I don't understand what being on clearance has to do with not getting an adjustment.

Re: Refunds For Price Drops

NYCLatinaMe — Sun, 15 Sep 2024 03:01:34 GMT

It seems like qvc is speeding up the time it puts item on clearance. So that is good. But I agree some of the sales prices are still not good. The Lunchtime Specials are not all the bottom prices we used to see. I saw a $78.50 Logo cotton modal top being sold for $63 as a lunchtime special. I think $63 was the same or close to the price they sold that top for most often, and that price was still too high for me for that top, so I'll pass until it goes to a low price, or pass completely

Re: Refunds For Price Drops

geezerette — Sun, 15 Sep 2024 11:22:16 GMT

I think confusion reigns with all these new and complicated pricing policies that seem to be changing all the time. The hosts are confused (some say one thing, others say something else), the customer service reps are confused, and the consumer is confused and consequently left in the wind.

I also think that with the recent layoffs the customer service representatives just aren't as informed as they were years ago. I've had occasion to call a few times lately and while they are pleasant and try to be accommodating, they don't seem like they know much more than reading the same spiel that's on the website.

And--my personal opinion only--I think that's also why there are so many shipping and return problems. The replacement personnel are having to do more work and have less knowledge than in the past.

While I understand that QVC is trying to stay afloat and has to make changes, some of those changes are impacting customer satisfaction which will also impact their purchasing.

Re: Refunds For Price Drops

Bookplate — Sun, 15 Sep 2024 17:05:19 GMT

@geezerette wrote:
I think confusion reigns with all these new and complicated pricing policies that seem to be changing all the time. The hosts are confused (some say one thing, others say something else), the customer service reps are confused, and the consumer is confused and consequently left in the wind.

I also think that with the recent layoffs the customer service representatives just aren't as informed as they were years ago. I've had occasion to call a few times lately and while they are pleasant and try to be accommodating, they don't seem like they know much more than reading the same spiel that's on the website.

And--my personal opinion only--I think that's also why there are so many shipping and return problems. The replacement personnel are having to do more work and have less knowledge than in the past.

While I understand that QVC is trying to stay afloat and has to make changes, some of those changes are impacting customer satisfaction which will also impact their purchasing.

@geezerette So true; I have had similar CS experiences, and all good points.

Re: Refunds For Price Drops

Dennieee — Mon, 16 Sep 2024 11:51:05 GMT

I saw someone post about a month ago about QVC no longer doing it for clearance, but I tried anyways, and I got the adjustment. My sister did too. Both marked clearance.