topic Re: Trouble Ordering in Q Talk

Trouble Ordering

three4me — Sun, 25 Aug 2024 13:52:40 GMT

Did anyone else have trouble ordering on free ship day? I always seem to have a problem pulling up my wish list and when I go to order an item it says call customer service. It always seems to happen to me on free ship day so I don't end up ordering. It is very frustrating that this always happens!

Re: Trouble Ordering

Stray — Sun, 25 Aug 2024 13:57:54 GMT

I’m having trouble but different. I have items in my cart, but when I click on “place order” nothing happens. Last night it was just slow but I managed to purchase a KG blouse.

Re: Trouble Ordering

Kkins — Sun, 25 Aug 2024 14:13:44 GMT

Yes I had trouble as well on several items I wanted to order! I ended up giving up because it was late at night and I didn't want to hassle with calling customer service, very disappointed.

Re: Trouble Ordering

msgb — Sun, 25 Aug 2024 14:16:27 GMT

It was mentioned in the late evening show that the online system was not working properly.

Re: Trouble Ordering

ScrapHappy — Sun, 25 Aug 2024 15:10:35 GMT

I didn't have trouble on Free Ship day but did have problem ordering/checking on on Monday. Couldn't add to cart or check out on line or the APP. Then about 5 minutes later noticed I had 3 of the same items ordered. I called CS and she was able to fix it and I received an email that my account was reactiviated. I told her that I frequent the forms and there seems to be problems and she said she would notify IT.

Re: Trouble Ordering

Happy2BHere — Sun, 25 Aug 2024 15:19:06 GMT

@three4me wrote:
Did anyone else have trouble ordering on free ship day? I always seem to have a problem pulling up my wish list and when I go to order an item it says call customer service. It always seems to happen to me on free ship day so I don't end up ordering. It is very frustrating that this always happens!

Yes, I couldn't get into my wish list either and ITA that it is very frustrating! What I don't understand is that this has happened more than once on free shipping days - why can't their IT department fix this known problem? Grrr!

Re: Trouble Ordering

Estellee — Sun, 25 Aug 2024 15:26:09 GMT

I had trouble placing an order this morning, wouldn't accept any credit cards. Ended up by placing order with CS Rep.

Re: Trouble Ordering

Stray — Sun, 25 Aug 2024 17:04:16 GMT

Probably the system is overburdened by free shipping today.

Re: Trouble Ordering

SharkE — Sun, 25 Aug 2024 19:17:12 GMT

This is the very worst website to do business with hands down.

I tried a few times to order online instead of automated ordering. Transaction wouldn't go thru and I was stuck with stuff in cart. Had to come in here and beg for help as to how to 'uncart' stuff.

Went back to that long drawed out automated on phone option. Asking U the same thing twice and telling you about something else you have no interest in.

Never had such a hassle to give away my money.

Easier on HSN.

Re: Trouble Ordering

NYCLatinaMe — Mon, 26 Aug 2024 00:05:24 GMT

@Stray wrote:
I’m having trouble but different. I have items in my cart, but when I click on “place order” nothing happens. Last night it was just slow but I managed to purchase a KG blouse.

@Stray Same thing happened to be. I thought it was my computer. I finally completed my purchase today, and now I realize I missed out on free shipping.

Looks like QVC really does not want extra purchases on free shipping days if we can't complete them. Now I am annoyed I forgot about the free shipping yesterday.

Re: Trouble Ordering

geezerette — Mon, 26 Aug 2024 19:29:42 GMT

For me the problem seems to be that the page never completely finishes loading so the "checkout" button won't work.

Re: Trouble Ordering

Gorgf — Tue, 27 Aug 2024 11:26:27 GMT

I had that issue awhile ago. I kept receiving that red bar saying "Sorry something went wrong call CS"... which I refused to do. I would try again later and it would work. This was not on a Free Ship Day. Qs Website is the worst and can be very slow. It wasn't just an occasional occurrence but happened too often.

Re: Trouble Ordering

geezerette — Tue, 27 Aug 2024 14:04:11 GMT

Ordering process was back to working properly for me this morning.

Maybe not such a good thing after all. ☺️

Re: Trouble Ordering

stevieb — Tue, 27 Aug 2024 18:20:05 GMT

It was a mess and the too consistent and predictable website problems have become inexcusable. After several tries, I was finally able to place a limited order, but was never able to consult my wish list nor my 'saved items' or I might have added other items.

Re: Trouble Ordering

ChiliPepper — Tue, 27 Aug 2024 19:19:05 GMT

Same with me.

I tried several times throughout the day.

I got frustrated & gave up.

I guess they lost several sales from me too but I saved some money!!!