topic Re: Return Issues in Q Talk

Return Issues

Sapphiregal — Mon, 08 Jul 2024 16:05:26 GMT

I would suggest really checking your credit card statement if you make returns. Lately, I have had to send back several clothing items - I think I have learned my lesson on ordering clothes online - (but, that's another topic, altogether!).

Some items were returned 2 months ago using QVC return label and still no credit issued. Also, there have been times when I paid return postage at the post office and am still charged the $6.95 as if I had used their return label. So, I have to call customer customer servce or contact QVC social team by email.

Just tired of the extra trouble.

Re: Return Issues

Bookplate — Mon, 08 Jul 2024 16:31:34 GMT

It seems like every time I pay the return postage myself, I am charged the $6.95 and I have to bring it to their attention. Are the folks doing the returns told to just automatically add that return charge, or are they as a group just poorly trained ? Also tired of the extra trouble.

Re: Return Issues

Puppy Lips — Mon, 08 Jul 2024 16:35:24 GMT

I agree. I posted this on another thread. I recently realized that I was charged the $6.95 TWICE when I returned two things in the same package. The $6.95 was taken from each of my credits when it should have been only deducted once. QVC social team took care of it. But how many people never check and just assume their credit is right? Is the QVC return department doing this on purpose?

Re: Return Issues

Marp — Mon, 08 Jul 2024 16:37:51 GMT

There is probably no human intervention in the return receiving process so the label is machine scanned and the computer just does as it's told and charges the return fee.

Re: Return Issues

debfau — Mon, 08 Jul 2024 17:48:41 GMT

@Sapphiregal wrote:
I would suggest really checking your credit card statement if you make returns. Lately, I have had to send back several clothing items - I think I have learned my lesson on ordering clothes online - (but, that's another topic, altogether!).

Some items were returned 2 months ago using QVC return label and still no credit issued. Also, there have been times when I paid return postage at the post office and am still charged the $6.95 as if I had used their return label. So, I have to call customer customer servce or contact QVC social team by email.
Just tired of the extra trouble.

When you are returning things to QVC (when you pay) are you using one of their labels, I know they used to include several labels for returning - one for UPS, one for Post Office, and one if you pay for you own posatage.

Re: Return Issues

Pecky — Mon, 08 Jul 2024 17:57:25 GMT

I am having the same issue when using my own way to ship it. They still charge me as if I used their label. I keep track of what I shipped using their label (sometimes is cheaper) and when I ship it my way such as the tracking#. You have to be on your toes that's for sure.

Re: Return Issues

pdlinda — Mon, 08 Jul 2024 21:47:50 GMT

@Sapphiregal The reason I stopped purchasing anything from QVC was exactly as you mention...MONTHS to receive a credit, double paying for return shipping and then having to engage the "social team" to get things expedited. NOOOOO...sorry, too much hassle.

HSN, where I FREQUENTLY SHOP, however, has none of that hassle. My returns are easier (never as easy as Amazon but that's, also, another subject) and the credit always arrives on my CC wiithin a week.

Re: Return Issues

pdlinda — Mon, 08 Jul 2024 21:50:15 GMT

@Marp LOLOLOL...no offense, HOWEVER, QVC is running a large business.

Someone in IT HAS TO RE-PROGRAM THE COMPUTER TO ELIMINATE THAT PROBLEM...DUH...THIS ISN'T "BRAIN SURGERY" FOLKS!

Re: Return Issues

Marp — Mon, 08 Jul 2024 23:07:20 GMT

@pdlinda, with all the IT problems throughout QVC, from the website to shipping to returns fixing all the programming deficits would make brain surgery look like a walk in the park.

Over the years I've come to believe that it is IT policy that when they "fix" a problem they have to break at least one or two other things. Maybe it is job security--fix, break, fix, break. Lol.