topic Re: Customer Calls in Q Talk

Customer Calls

justashopper — Sat, 06 Jul 2024 12:43:36 GMT

Is it me or are all the calls cringe worthy? LOL As soon as they go to the phone, I change the channel. ha.

Re: Customer Calls

wagirl — Sat, 06 Jul 2024 12:49:13 GMT

I agree--and I use mute--if I stay on that channel very long--have always thought the call- ins were unnecessary for many years---kind of an old fashion thing, they need to let it go!

Re: Customer Calls

ajsidney12 — Sat, 06 Jul 2024 12:51:30 GMT

It isn't just you, trust me! 😬It seemed for a while they were steering away from them but it was a fever dream on my part evidently. I do feel sorry for many of the callers who are clearly lonely, and when others talk about their health/deaths/etc. I am not heartless, but there is a place for those conversations and announcing on live tv your life's challenges is not it.

Re: Customer Calls

jackthebear — Sat, 06 Jul 2024 12:51:38 GMT

@ajsidney12 wrote:
It isn't just you, trust me! 😬It seemed for a while they were steering away from them but it was a fever dream on my part evidently. I do feel sorry for many of them wh are clearly lonely, and when others talk about their health/deaths/etc. I am not heartless, but there is a place fir those conversations and announcing on live tv your life's challenges is not it.

I agree then the hosts have to be sympathetic etc

Re: Customer Calls

justashopper — Sat, 06 Jul 2024 12:58:43 GMT

Hi! @jackthebear @ajsidney12

OMG> Yes. It is sad. aww.

Re: Customer Calls

Bookplate — Sat, 06 Jul 2024 13:08:44 GMT

ITA, I mute. I can't believe they are still doing this. It is so 1990's.

Re: Customer Calls

amyb — Sat, 06 Jul 2024 13:12:44 GMT

Yes. Cringeworthy. I usually mute them.

But it's just all part of the QVC "experience." Lol.

Some are ok, but some....just don't know when to stop rambling, or take the cue that the host is trying to wrap it up.

That said...some hosts are better at it than others...MaryBeth of course is good with people, can listen, really engage in an authentic way, and wrap it up politely.

And all that said...I know I'd suck at it...I'd likely ramble from nerves, not articulate my thoughts well. Haha. And thus...back in the day when I'd be phoning in orders and they asked if I'd "like to talk on air" I declined!

Re: Customer Calls

amyb — Sat, 06 Jul 2024 13:14:57 GMT

@ajsidney12 wrote:
It isn't just you, trust me! 😬It seemed for a while they were steering away from them but it was a fever dream on my part evidently. I do feel sorry for many of the callers who are clearly lonely, and when others talk about their health/deaths/etc. I am not heartless, but there is a place for those conversations and announcing on live tv your life's challenges is not it.

Yes, I feel for those people too. They clearly need to vent, share, or just talk to someone.

Re: Customer Calls

PhilaLady1 — Sat, 06 Jul 2024 13:27:32 GMT

I pray that my cognitive abilities do not degrade to the point where I am unable to keep from discussing my personal issues with strangers, and that I always know when to shut up. I wish that for my friends here, too.

Re: Customer Calls

LTT1 — Sat, 06 Jul 2024 13:25:06 GMT

I agree that the phone in customer calls can get trying

I believe QVC mostly limits these nowadays due to the fact that one really cannot know in advance what the caller will say!

😬

Re: Customer Calls

CarolinaGirl88 — Sat, 06 Jul 2024 13:38:32 GMT

@PhilaLady1 wrote:
I pray that my cognitive abilities do not degrade to the point where I am unable to keep from discussing my personal issues with strangers, and that I always know when to shut up. I wish that for my friends here, too.

Amen. Same here. Some of the phone calls are really sad and akward, to say the least. I'm not making fun of anyone; I feel sorry for them. Also, the phone calls are tough because the host, caller, and guest/vendor end up talking over each other without meaning to because of weird delays or something. Just something they need to let go of for many reasons, in my opinion.

Re: Customer Calls

RetRN — Sat, 06 Jul 2024 13:43:12 GMT

Now that fewer people phone in orders the calls seem to have been greatly reduced. That is a good thing in my opinion.

Re: Customer Calls

charsha — Sat, 06 Jul 2024 13:56:16 GMT

I'm feeling like they are increasing the number of call-in's. I do not need to know what people are thinking about an item, I can make up my own mind.

Re: Customer Calls

Judaline — Sat, 06 Jul 2024 23:40:18 GMT

@justashopper wrote:
Is it me or are all the calls cringe worthy? LOL As soon as they go to the phone, I change the channel. ha.

I don't watch anymore (use qvc.com if I want to shop) but I remember hating the calls where someone would say, 'can I just say hi to Aunt Esmeralda-she's been under the weather and she'd be thrilled as she is a vivid QVC shopper.'

Re: Customer Calls

Carmie — Sat, 06 Jul 2024 14:26:05 GMT

I remember a few callers who were irate or who were cussing out the host.

Now, those weren't boring at all.

Re: Customer Calls

Rose429 — Sat, 06 Jul 2024 14:28:37 GMT

@justashopper @Sometimes the calls make me sad because the person just needs to express their pain. They probably do not have a good support system. Loneliness is a very real thing, especially in a world where "mean" is the norm and people can become very isolated. Sometimes the calls make me laugh. I realize I am in the minority but they don't make me cringe.

Re: Customer Calls

cheriere — Sat, 06 Jul 2024 14:33:48 GMT

The calls never bothered me. I can always tell it seems to make the day for the customer getting to speak with their favorite hosts and designers. ❤️

I think it's a personal touch the Q needs to keep.

Re: Customer Calls

skatting44 — Sat, 06 Jul 2024 14:57:46 GMT

Can do without . Sorry to say alot of callers talk abt their medical problems or fein so much over a Host .

Today heard some lady say she had her California innovations bag for 30 yrs and Alberti saying he has had his for 10 yrs .

Well, the ones I bought abt 5 yrs ago , the inside foil has separated , handles broke and leaked water from melted ice. I threw them out .

Re: Customer Calls

We rescue cats — Sat, 06 Jul 2024 16:03:46 GMT

They don't bother me either, but I've not heard any of the callers as are being discussed. I hear one woman talking about the table umbrella one day, it convinced me to order it.

Re: Customer Calls

Catch71 — Sat, 06 Jul 2024 21:13:48 GMT

Annoying to listen to and a waste of time. Qvc needs to get rid of them.