topic Re: QVC is doing UX testing for their website in Q Talk

QVC is doing UX testing for their website

Squirrels Are Trash — Wed, 26 Jun 2024 13:32:20 GMT

A few days ago, I received an email inviting me to participate in QVC user experience testing. As they explained it, they were going to run a series of exercises and observe. This is generally how UX testing is done, as I have been on both sides of the process. I was unable to participate because I have been out with a terrible migraine.

I thought my fellow forum users would want to know because of all the feedback regarding the website and its functionality. I consider it very good news.

Re: QVC is doing UX testing for their website

cubanchic — Wed, 26 Jun 2024 13:36:23 GMT

I guess this is whats causing the missing link when trying to look at an item after search

brings it up.

Bad Message 431

reason: Request Header Fields Too Large

Very frustrating!!! to say the least.

Re: QVC is doing UX testing for their website

We rescue cats — Wed, 26 Jun 2024 13:43:54 GMT

They have upped the number of surveys and questionaires that they do. I've gotten more than the norm lately.

Re: QVC is doing UX testing for their website

goldensrbest — Wed, 26 Jun 2024 13:54:01 GMT

No idea what this is.

Re: QVC is doing UX testing for their website

PhilaLady1 — Wed, 26 Jun 2024 14:00:54 GMT

Learned something new. I had to look up what UX testing is. I have not received any survey emails in recent days, but I did get a pop-up survey when I logged in to the forum yesterday. I got it about a month ago and reflexively instantly closed it before I even realized what it was. I took it this time, it was only 5 questions. UX testing is good if it affects us in a good way. The forum survey makes me think they are again considering doing away with it.

Also, noticed that when I click on items recently on air, I can scroll to see previous lists from shows earlier. In other words, I don't need to select the hour of the show, I can scroll to get a list of every show before the one that I am looking at.

Re: QVC is doing UX testing for their website

Major Shopper — Wed, 26 Jun 2024 13:59:10 GMT

Personally, I am tired of being bombarded with surveys, questionnaires, solicitation for feedback from everywhere.

If QVC wants information from customers, they need to look no further than these Blogs and Forums.

There is a wealth of information here!

They just need to ACT on this information.

And, yes, I do know that UX testing is not the same as gathering opinions.

Re: QVC is doing UX testing for their website

Squirrels Are Trash — Wed, 26 Jun 2024 14:36:54 GMT

@cubanchic wrote:
I guess this is whats causing the missing link when trying to look at an item after search
brings it up.
Bad Message 431
reason: Request Header Fields Too Large
Very frustrating!!! to say the least.

It appears that we may be dealing with a metadata issue here. For instance, it's possible that the individual who entered the item number or other identifier may have inputted too many characters, causing the website to be unable to display it.

They've designated a certain size header and whoever entered the item info in the CMS is trying to use a font that is too large.

Bad links, pages, etc., should be identified by running a report and going through them one by one. But yes, not cool from the user side.

Re: QVC is doing UX testing for their website

Sakuya — Wed, 26 Jun 2024 18:26:51 GMT

I have noticed that Recently On Air displays all the day's shows which I absolutely do not like. Have to scroll scroll scroll until can get to the end to click Program Guide. Seems a shopping site would want it easily accessible.

Re: QVC is doing UX testing for their website

Caaareful Shopper — Wed, 26 Jun 2024 18:35:33 GMT

UX testing:

A user experience test, also called a usability test, which is used to evaluate the user-friendliness of an application. The idea behind implementing Usability testing is to evaluate the ease and flexibility of using the application from the user's perspective.

Re: QVC is doing UX testing for their website

CalminHeart — Thu, 27 Jun 2024 10:25:57 GMT

@cubanchic wrote:
I guess this is whats causing the missing link when trying to look at an item after search
brings it up.
Bad Message 431
reason: Request Header Fields Too Large
Very frustrating!!! to say the least.

It sounds like a scam to me...a way for someone to access your electronics.

Re: QVC is doing UX testing for their website

CalminHeart — Thu, 27 Jun 2024 10:29:50 GMT

I investigated fraud for 20 years and would never allow Q or anyone/company to observe my activity.

In a lot of cases, it adds extra cookies track your passwords, or allow someone access to your electronics.

Poof! Assets disappear.

Re: QVC is doing UX testing for their website

CalminHeart — Thu, 27 Jun 2024 10:31:58 GMT

@Sakuya wrote:
I have noticed that Recently On Air displays all the day's shows which I absolutely do not like. Have to scroll scroll scroll until can get to the end to click Program Guide. Seems a shopping site would want it easily accessible.

Scroll on the left side. You can see the shows without having to go through all the products.

Re: QVC is doing UX testing for their website

Squirrels Are Trash — Thu, 27 Jun 2024 13:35:38 GMT

@CalminHeart wrote:

I investigated fraud for 20 years and would never allow Q or anyone/company to observe my activity.

In a lot of cases, it adds extra cookies track your passwords, or allow someone access to your electronics.
Poof! Assets disappear.

I've worked in software since the 90s and understand that UX testing is a legitimate practice. It's done in a neutral testing environment, so they don't drop cookies. Plus, with today's GDPR, you'd have to permit them.

It's okay you aren't being observed because they didn't ask you.

Re: QVC is doing UX testing for their website

Sunshine Kate — Thu, 27 Jun 2024 13:44:48 GMT

Received a survey from QVC about a month ago. I started taking it and realized it was asking me the same questions in another way over and over again.

Wasn't paying too much attention at first until I thought how long it was taking me to finish the survey.

Just stopped and logged out. Since then I still get surveys, but I delete right away.

Re: QVC is doing UX testing for their website

CalminHeart — Fri, 28 Jun 2024 11:24:10 GMT

@Squirrels Are Trash wrote:
@CalminHeart wrote:

I investigated fraud for 20 years and would never allow Q or anyone/company to observe my activity.

In a lot of cases, it adds extra cookies track your passwords, or allow someone access to your electronics.
Poof! Assets disappear.
I've worked in software since the 90s and understand that UX testing is a legitimate practice. It's done in a neutral testing environment, so they don't drop cookies. Plus, with today's GDPR, you'd have to permit them.

It's okay you aren't being observed because they didn't ask you.

I also worked in IT for many years as well as investigated fraud. There is still no way I would agree to this.

Re: QVC is doing UX testing for their website

DasMEM2 — Fri, 28 Jun 2024 19:23:00 GMT

All great ideas...but if you can't ship in a timely manner... who really cares about the rest!