topic Re: Cancel option not showing within 14 minutes of placing order in Q Talk

Cancel option not showing within 14 minutes of placing order

RescueLover — Fri, 21 Jun 2024 09:59:24 GMT

Placed order at 5:27am for sale item on my Wish List.

Went back at 5:41am to double check the easy pays seemed higher than what they should be. All good though since S&H and tax made them higher…

But I did notice NO CANCEL option showing and even more surprising PREPARING MY ORDER! 🤗

So basically just a heads up in case cancel option is gone or the time frame is way way shorter. 🤗🤗🤗

Re: Cancel option not showing within 14 minutes of placing order

I am still oxox — Fri, 21 Jun 2024 10:33:45 GMT

The cancel option has been gone for a long time

Re: Cancel option not showing within 14 minutes of placing order

RescueLover — Fri, 21 Jun 2024 10:39:37 GMT

On both 6/17 and 6/18 I cancelled orders though…

Re: Cancel option not showing within 14 minutes of placing order

Mom2Dogs — Fri, 21 Jun 2024 10:59:50 GMT

@RescueLover My experiece is that one ordered, you cannot cancel.

Re: Cancel option not showing within 14 minutes of placing order

LTT1 — Fri, 21 Jun 2024 11:05:59 GMT

@RescueLover

@Mom2Dogs

I have varying degrees of ability to cancel orders.

I have been guessing that it all depends upon how desperate Q is to "move" the item?

Re: Cancel option not showing within 14 minutes of placing order

geezerette — Fri, 21 Jun 2024 11:20:34 GMT

It also depends on whether the item is being shipped from the vendor. Some vendors have a longer cancel window than others.

Re: Cancel option not showing within 14 minutes of placing order

Caaareful Shopper — Fri, 21 Jun 2024 13:37:43 GMT

I had a Lug bag I purchased yesterday, but then needed to cancel it. It canceled just fine, but it was only about 5 minutes later.

So the cancel feature is not gone, but perhaps they reduced the time to do so dramatically.

Re: Cancel option not showing within 14 minutes of placing order

Gorgf — Fri, 21 Jun 2024 12:09:01 GMT

@RescueLover Good Morning. I thought so would share what a Supervisor told me. I did not believe the CS so asked to speak to one.I was so shocked as only wanted to change immediately my CC number and could not? It was possible but complicated.

She told me some not all orders go through in MINUTES and be changed. It comes down to it depends on the item.

I order from Macy's and Pennys and have one half to one hour to cancel and they state that. One of the Q oddities that is so frustrating for customers. As we know preparing our order can go on for a long time.🙄

Re: Cancel option not showing within 14 minutes of placing order

paixmcdao — Fri, 21 Jun 2024 13:02:46 GMT

@I am still oxox wrote:
The cancel option has been gone for a long time

Actually, it is sometimes possible to cancel.

Re: Cancel option not showing within 14 minutes of placing order

wagirl — Fri, 21 Jun 2024 14:47:22 GMT

I've noticed that too--and these days most orders go to a 2nd party, not to the QVC warehouse, who acutally does the shipping. I was told this by CS at Qvc--she said she can try to stop it but if not, to return it saying that you never actually ordered that item. I don't really order much anymore because of this issue as well as the s/h cost and time it takes to get to me.

Re: Cancel option not showing within 14 minutes of placing order

RescueLover — Fri, 21 Jun 2024 16:35:30 GMT

Hmmm Very interesting!! 🤔

I went to my Order Status to check on an item I haven’t received yet and noticed the item I bought this morning
which I posted about no longer says PROCESSING YOUR ORDER instead it says IN PROCESS.

So just for the heck of it I opened it up and now it shows the option to CANCEL ITEM (which I don’t want to do) but strange how it wasn’t there after I placed my order?

Wonder if they read my original post and it was some sort of glitch in the system?

Re: Cancel option not showing within 14 minutes of placing order

bells4me — Fri, 21 Jun 2024 16:49:16 GMT

I canceled my Westmore order last night after an hour. Since QVC had the reviews removed I went to Amazon & Youtube to read them. My order said in process so I clicked on the order # & the cancel option was there.

Re: Cancel option not showing within 14 minutes of placing order

Kachina624 — Fri, 21 Jun 2024 18:43:45 GMT

@RescueLover. Typically, vendor shipped items can't be canceled as QVC can't be responsible for some other entity's employees performing administrative duties.

Re: Cancel option not showing within 14 minutes of placing order

Kachina624 — Fri, 21 Jun 2024 18:45:20 GMT

@I am still oxox wrote:
The cancel option has been gone for a long time

@I am still oxox. I've canceled an item recently. It just depends on your timing and the item.

Re: Cancel option not showing within 14 minutes of placing order

Etoile308 — Fri, 21 Jun 2024 18:46:02 GMT

I do think it makes a difference whether it's coming from QVC or a vendor.

I find I don't do impulse shopping, and think long and hard, and check other outlets before placing an order.

Re: Cancel option not showing within 14 minutes of placing order

RescueLover — Fri, 21 Jun 2024 19:23:18 GMT

@Kachina624

Oh ok I understand now. Thank You!! 🤗🤗🤗