topic Re: Product Reviews STILL Greyed Out in Q Talk

Product Reviews STILL Greyed Out

Bookplate — Sat, 15 Jun 2024 17:56:36 GMT

QVC, you are losing sales. I would like to read the product reviews on an item and it is still greyed out on my computer. I won't order without seeing the reviews. This was reported several days ago. No one cares?

Edited to add: this is in Edge. They do display in Chrome. But I shouldn't have to change browsers just to read a review.

Re: Product Reviews STILL Greyed Out

the geeger — Sat, 15 Jun 2024 17:56:12 GMT

I rarely place an order without reading the reviews. Today is the 2nd day I have been unable to see them. I'm glad to know that someone else is experiencing the same thing.

Re: Product Reviews STILL Greyed Out

haddon9 — Sat, 15 Jun 2024 18:08:37 GMT

Same here....it's very annoying!

Re: Product Reviews STILL Greyed Out

Caffeina — Sat, 15 Jun 2024 18:15:30 GMT

@Bookplate @the geeger @haddon9

I just looked at a few items using Edge, and can read the reviews. Can you share a few item numbers you're having a problem with? I'd like to check them.

Re: Product Reviews STILL Greyed Out

loriqvc — Sat, 15 Jun 2024 19:57:31 GMT

@Bookplate / @the geeger / @haddon9 - Last time this happened, if you refreshed the page, it would reload with the reviews no longer greyed out—hope that works for you.

(And it may be annoying to swap browsers for QVC, but with their old technology that is clearly being maintained and updated with Chrome as the preferred browser, you'll save yourself a lot of frustration by using it on days when you plan to do a lot of shopping. Good luck!)

Re: Product Reviews STILL Greyed Out

San Antonio Gal — Sat, 15 Jun 2024 18:20:37 GMT

It was greyed out for me on some, but not on others?? I don't get it.

I emailed the Social Team and they wanted to know the item #. I gave it to them. They acted like they didn't know this was an issue.

Re: Product Reviews STILL Greyed Out

SilleeMee — Sat, 15 Jun 2024 19:34:55 GMT

It's a browser issue, not QVC's problem. Try using a different browser. Also clear your cookies and browsing history.

Re: Product Reviews STILL Greyed Out

San Antonio Gal — Sat, 15 Jun 2024 21:32:55 GMT

@Bookplate wrote:

Edited to add: this is in Edge. They do display in Chrome. But I shouldn't have to change browsers just to read a review.

@Bookplate - I've refreshed, cleared cookies and browsing history. Nothing worked. I agree I shouldn't have to change browsers just to read a review.

Re: Product Reviews STILL Greyed Out

Tori3569 — Sat, 15 Jun 2024 20:14:06 GMT

I just had several Microsoft updates to my work laptop, so my guess would be that Edge updated and something on QVC isn't compatible with it yet. I can see reviews on any browser I'm using.

Re: Product Reviews STILL Greyed Out

SaveTheTurtles — Sun, 16 Jun 2024 00:46:06 GMT

I haven't had any problems reading any reviews.