topic Re: new and improved websight in Q Talk

new and improved websight

Katie Scaralett — Sun, 05 Apr 2015 16:29:40 GMT

Your new website is unacceptable.

It is useful to you, not the user. It appears to be based on getting your GUEST sidetracked with shopping only. It locked my PC for over an hour twice. I am unable to get anything but shopping and this site to come up on my screen.

You have decided to send me back to shopping at other locations, including malls, but not this one.

If you can give your paying customers a reason to come back to an easy to access site, you may get a few customers back. The money you probably spent for this one could have been designed by the government. A teenager could have built a customer friendly website in one day. And it would have worked. I realize you have a huge database, but you should have thought this project through before you bought into the bells and whistles. Obviously the decision was sold to management who did not have to try to navigate to areas other than their corporate bottom line. I have worked on websites that have had to move billions of users, departments, accounting, sales and abide by FCC and international law. This one should have been easy, but was not process managed for your guests.

All I wanted to do is look at my account. Was unable to access. When I did find access to it after half an your of searching, it was locked into a loop and I had to reboot the entire process to get this far.

I would recommend you not pay a bonus to anyone who signed off on this project. They should be reminded that they have a fiduciary responsibility not to make bad decisions and be processed managed out of your corporation.

I no longer consider QVC a world class customer service provider. As far as I am concerned, your doors are closed for business.

Re: new and improved websight

banjo — Sun, 05 Apr 2015 18:00:58 GMT

I don't know why everyone is having so much trouble. I have had no problem finding anything on the new website.

Re: new and improved websight

debic — Sun, 05 Apr 2015 18:32:11 GMT

I'm more amazed at how many people managed to register to complain at found the site but can't manage to follow something that is easier. It's different not harder.

Re: new and improved websight

stevieb — Sun, 05 Apr 2015 18:42:56 GMT

I don't really see any point to the changes either, but haven't (yet) experienced any trouble using the site or checking account information... Certainly no computer freezing... I wonder if something else is going on? Hey, the Q's website has never been state of the art, to be sure, but the changes, to me anyway, while pointless..., aren't un-navigable...

Re: new and improved websight

GCR18 — Sun, 05 Apr 2015 19:01:48 GMT

I found the changes easy to navigate through. I like that my account is displayed front and center on the page.

Re: new and improved websight

gardensla — Sun, 05 Apr 2015 19:04:26 GMT

I'm no QVC cheerleader, but I too am not finding the new design difficult to navigate.

Re: new and improved websight

icezeus — Sun, 05 Apr 2015 19:41:05 GMT

I just do not understand why people are having so much trouble with the site.

Re: new and improved websight

kittymomNC — Sun, 05 Apr 2015 20:31:34 GMT

I've had no problem whatever with the new website format. One thing I do like about it is that so far, it doesn't ask me to enter my pin number every time I want to go to order status if I haven't been there for 10 minutes.

What I don't like has nothing to do with the website. Maybe they should have spent their money on a different shipping strategy instead of changing the website. I placed orders for five identical items in different colors... two on one order, two on another order, and one on a separate order. The order with one item says shipped on 4/2/15 by U.S. Mail and shows it is in Swedesboro NJ. The other two orders show shipped on 4/3/15 by UPS Ground and arrived in my city yesterday 4/4/15! Which means they will most likely be out for delivery tomorrow. I have no idea why one was shipped U.S. mail and the other two by UPS - or, since they are identical items, why they weren't all shipped in one package. It makes common sense to me that it would be cheaper for them to ship them together, especially given the $3.00 shipping charges, but of course, why would they use common sense? But if I receive the two orders tomorrow, I will give them kudos for getting them to me in 5 days, especially over Easter weekend!

THAT is what makes no sense to me, not the website!

Re: new and improved websight

Suhse — Mon, 06 Apr 2015 01:06:37 GMT

I have also had zero problems with the website. But I spend a lot of time navigating sites, some good, some awful, for work, so I'm comfortable with all kinds of sites. I suspect that some people just hate change, and that's understandable. However, no company is going to invest a fortune in making changes and then undo them, because of a few complaints. Besides, really, don't you Love a Challenge :-)

Re: new and improved websight

circles — Mon, 06 Apr 2015 01:16:11 GMT

I actually like the new system...I find it more user friendly then the old one....I don't know why OP is having problems....

Re: new and improved websight

Spurt — Mon, 06 Apr 2015 01:31:45 GMT

On 4/5/2015 stevieb said:
KS, I don't really see any point to the changes either, but haven't (yet) experienced any trouble using the site or checking account information... Certainly no computer freezing... I wonder if something else is going on? Hey, the Q's website has never been state of the art, to be sure, but the changes, to me anyway, while pointless..., aren't un-navigable...

Different KS than our Katie from SC.....nickname is similar....had to look twice

Re: new and improved websight

Spurt — Mon, 06 Apr 2015 01:36:24 GMT

OP maybe your problem occurred because QVC was doing some type of update (or correction) to the website at the time your were trying to view your account, and maybe that is what caused the freezing. Before the update I had periodic problems accessing my account too...

Did you try using a difference browser, deleting your java cache, flash cache, and browser history.....

Re: new and improved websight

CalminHeart — Mon, 06 Apr 2015 10:28:16 GMT

The freezing up has nothing to do with Q's website. My suggestion is to run a full scan of your PC. Even if Q was working on its website, it would freeze up just Q and not your whole computer.

IMO, the changes aren't a big deal. Everything is still there. Yes, it takes a couple of extra clicks to get where you want (which isn't very efficient) but it's not difficult to use. Spend a few minutes playing with the new format.

Re: new and improved websight

Caaareful Shopper — Mon, 06 Apr 2015 12:10:13 GMT

I like the new website, and find nothing difficult about it at all. No learning curve required, and I also find it visually cleaner to the eye. In fact, it's similar to other online retail websites (I shop at many, probably too many). In my opinion, QVC is thankfully catching up to the look & feel of a good customer shopping experience.

That is, until you realize they still rotate the same products at higher prices, but that's another thread...

Re: new and improved websight

apple1964 — Mon, 06 Apr 2015 14:49:58 GMT

I don't like my order status is covered up by another bar on the top page. And when I get into the order status there is a white page covering up my statement of what I ordered etc.... QVC should have left well enough alone!

Re: new and improved websight

stevieb — Tue, 07 Apr 2015 01:28:16 GMT

On 4/5/2015 SPURT said:
On 4/5/2015 stevieb said:
KS, I don't really see any point to the changes either, but haven't (yet) experienced any trouble using the site or checking account information... Certainly no computer freezing... I wonder if something else is going on? Hey, the Q's website has never been state of the art, to be sure, but the changes, to me anyway, while pointless..., aren't un-navigable...

Different KS than our Katie from SC.....nickname is similar....had to look twice

Yes, now that you mention it, completely different spelling... I didn't think it sounded like her...

Re: new and improved websight

kiminca — Tue, 07 Apr 2015 02:13:28 GMT

REALLY dislike the "new" website!!! Why did you change it? Change whatever you want on the sets or programs, but the website is the user's experience. Dont mess with it. Im sure there are customers who will really struggle with this. I can adjust, im not that grchnically challanged; however this may finally be what stops my incessant shopping at QVC.

Re: new and improved websight

maryebrown — Wed, 08 Apr 2015 02:24:40 GMT

I just logged on ( or should I say TRIED to log on) and, the NEW Q made me jump through all kinds of hoops, in doing so. My Wish List is suddenly gone... and I can assure them that MY FUTURE BUSINESS will go ELSEWHERE !

Re: new and improved websight

divine — Wed, 08 Apr 2015 05:55:53 GMT

I'm not having trouble navigating the site but there are a few kinks that I find bothersome. I don't like that the videos aren't available when you're at the item number. You need to click on the video tab when you're searching for the item. I'm not sure I'm making myself clear but I don't know how to explain it better.

I also don't like that there are so many drop down areas that I accidentally ""hit"" when I move my cursor too near the top of the page.

I also think the new site is more difficult for my ""impaired"" vision. There is too much ""white space"" and not enough contrast for my eyes to adjust well enough to see clearly.

I'm hoping they are still working on it and some of these issues will be corrected.

Re: new and improved websight

Guava from Folsom CA — Wed, 08 Apr 2015 07:10:41 GMT

I absolutely dislike the new navigation I cannot see the whole page it just gives one item at a time. . I am leaving Qvc due to this issue. This is very disappointing because I enjoy shopping with you . Why do you change things that work. Pm going to HSZ. Boo.